System Reliability & Support Specialist Sr.

PNC; Nashville (TN); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

401(k) match

Paid holidays

Job summary

PNC is seeking a Systems Reliability & Support Specialist Sr. to join our Nashville, Tennessee team at the Site Reliability Center. You will monitor, maintain and support systems to ensure stability and adherence to technology standards in an in-office environment.

You will lead incident response, perform root cause analysis, and drive continuous availability. Collaboration with peers and mentoring of junior staff are key parts of this role.

Qualifications

• Typically requires a university degree with 3+ years of relevant experience.
• Certifications are often desired.
• In lieu of a degree, related education and experience may be considered.

Responsibilities

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Skills

Analytical Thinking

IT Incident Management

ITSM

System Development Life Cycle

Technical Troubleshooting

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Systems Reliability & Support Specialist Sr. within PNC's Site Reliability Center, you will work from PNC's Nashville, Tennessee location.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.


• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.


• Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.


• Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization.


• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.


• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Application Development


• Business Management


• Customer Solutions


• Design


• Group Problem Solving


• Process Improvements


• Release Management


• Software Solutions


• User Experience (UX) Design

Competencies

• Analytical Thinking


• Application Maintenance


• Application Programming Interfaces (API's)


• Decision Making and Critical Thinking


• IT Environment


• IT Incident Management


• IT Service Management (ITSM)


• IT Standards, Procedures & Policies


• Packaged Application Integration


• Software Reliability Management


• System Development Life Cycle


• Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include 'accommodation request' in the subject line title and be sure to include your name, the