System Network Administrator

Leidos; Laurel (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

Leidos invites applications for a System Network Administrator to support IT systems, infrastructure, and operations in a high-security environment. The role encompasses Tier I help desk support, Tier II escalation, and hands-on management of Linux/UNIX/Windows environments, virtualization, storage, and networking to ensure reliability and performance for government customers.

The ideal candidate will hold TS/SCI with Polygraph clearance, a technical degree, and relevant certifications.

Qualifications

• No demonstrated experience is required.
• Bachelor’s degree in technical discipline from an accredited college or university is required.
• Clearance must have TS/SCI with Polygraph.
• Five years may be substituted for a bachelor’s degree.

Responsibilities

• On site support from 0800-1600 Monday through Friday.
• Provide support for Implementation, troubleshooting, and maintenance for IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Provide assistance to users in accessing and using IT systems.
• Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Develop and update documentation for SOP’s and troubleshooting procedures.
• Provides Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Perform System Troubleshooting & Updates: Identify and resolve system issues, apply configuration changes, and install necessary patches for applications and operating systems.
• Optimize System Performance: Conduct resource utilization assessments, improve operational efficiency, and plan for system capacity expansion.
• Manage the daily activities of configuration and operations of IT systems
• Contribute to technical contract deliverables like weekly/monthly reports, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Use a ticketing system, document repository, and customer tools and applications.

Education

Bachelor’s degree in technical discipline from an accredited college or university

Five years may be substituted for a bachelor’s degree

TS/SCI with Polygraph clearance

CompTIA Security+

MTA-IT

MCSA-DT Windows 7

MCSA-DT Windows 8

MCITP-Client Desktop Support Tech on Windows 7

MCITP-Client Desktop Admin on Windows 7

A+

Network+

Storage +

Job description

Description

Leidos has a new and exciting opportunity for a System Network Administrator in our Intelligence Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!

Job Description

Provides support for implementation, troubleshooting and maintenance Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolvution for allof the client/server/storage/network devices, mobile devices, etc. Provides Tier-I (Help Desk) and Tier 2 (Escalation) - problem identification, diagnosis, and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; install/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance. The System/Network Administrator supports the IT requirements of users in the headquarters building and in the enterprise. Provide exceptional customer service and professionalism in support of Field organization users, while being willing to learn, also be willing to be flexible, and be able to manage multiple priorities. The successful candidate will work within a small less than 10 people supporting the customer’s Service Desk to manage IT systems infrastructure and any process related to these systems.

Responsibilities Include

On site support from 0800-1600 Monday through Friday

Provide support for Implementation, troubleshooting, and maintenance for IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Provide assistance to users in accessing and using IT systems

Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Develop and update documentation for SOP’s and troubleshooting procedures.

Provides Tier 2 (Escalation) problem identification, diagnosis and resolution

Perform System Troubleshooting & Updates: Identify and resolve system issues, apply configuration changes, and install necessary patches for applications and operating systems.

Optimize System Performance: Conduct resource utilization assessments, improve operational efficiency, and plan for system capacity expansion.

Manage the daily activities of configuration and operations of IT systems

Contribute to technical contract deliverables like weekly/monthly reports, etc.

Provide support for the escalation and communication of status to agency management and internal customers

Use a ticketing system, document repository, and customer tools and applications.

Basic Qualifications

No demonstrated experience is required. Bachelor’s degree in technical discipline from an accredited college or university is required. Clearance must have TS/SCI with Polygraph. Five years may be substituted for a bachelor’s degree.

Candidate shall currently possess and maintain one of the following certifications:

• Updated COMP TIA Security Plus
• Microsoft Technology Associate-IT Infrastructure (MTA-IT) or;
• Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 7 or;
• Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 8 or;
• Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7 or;
• Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Admin on Windows 7
• Computer Technology Industry Association. A+ (A+) or;
• Computer Technology Industry Association - Network + (Network+) or;
• Computer Technology Industry Association - Storage + (Storage +) or;

Pay Range

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.