System Implementation Specialist

LE04 Public Consulting Group LLC (TC); Tennessee; Hybrid; USD 75,000 - 120,000; Full time

Job summary

Public Consulting Group LLC (PCG) is seeking an Implementation Specialist to support system integration projects in a hybrid work environment. You will design, configure, and develop forms and workflows, while ensuring quality through rigorous testing and documentation.

The role requires collaborating with clients and stakeholders to address risks and keep projects on schedule and budget. The ideal candidate has a bachelor’s degree or 5+ years of relevant experience, with familiarity in

Qualifications

• Bachelor’s degree or 5+ years’ experience required; Master’s degree (MPA or government focused MBA) preferred.
• Experience with Agile, Waterfall or Hybrid Agile approaches.
• Experience with integrated solutions to modernize legacy systems and mainframe tech.

Responsibilities

• Contribute to designing, configuring, and developing custom forms, templates, and workflows.
• Produce clean, efficient code based on functional specs.
• Integrate software components and third-party programs.
• Troubleshoot, debug, and upgrade existing software.
• Gather, evaluate and document customer use cases and business processes.
• Create technical documentation for reference and reporting.
• Support planning and strategy discussions to address risks and issues.

Skills

Communication

Problem solving

Team collaboration

Attention to detail

Data analytics

Education

Bachelor’s degree

Master’s degree preferred

Tools

Azure DevOps

MS Office

MS Visual Studio

JIRA

GitHub

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.- all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better.

We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

Services: Strategy, Architecture, Planning, and Procurement Business Enablement Business Solutions Project Assurance.

Overall Responsibilities

We are currently seeking the services of full-time Implementation Specialist to support our System Integration projects. If you are dynamic, mature, ambitious, creative, and autonomous, you will appreciate working with our team of technology professionals committed to providing value-added services on our clients’ technology projects. As we are in the early phases of continuously improving and refining our product offerings, you’ll be faced with exciting challenges that require problem-solving and innovation. If you're someone who enjoys tackling complex issues and thrives on the satisfaction of driving real change, this is the perfect opportunity for you to make a lasting impact.

Specific Responsibilities

• Contribute to designing, configuring, and developing custom forms, templates, and workflows.
• Produce clean, efficient code based on defined functional and non-functional specifications.
• Integrate software components and third-party programs.
• Troubleshoot, debug update, and upgrade existing software.
• Gather, evaluate and document customer use cases and business process.
• Create technical documentation for reference and reporting.
• Understand low code platforms, and configuration methodology.
• Contribute to the development of project reports such as Project Schedule, Quality Management Plan, Testing Plan, Conversion Plan, etc.
• Support the client and stakeholders in the planning and strategy discussions on the best approach for addressing risks and issues as they occur, in an effort to ensure that the project remains on schedule and within budget.
• Understand various software development life cycle methodologies and how they are used.

Qualifications

Bachelor’s degree or 5 years’ experience required and Master’s degree (MPA or government focused MBA) preferred 5+ years of relevant work experience Ability to understand both the service delivery system for programs which are administered by states and monitored by federal regulators. Ability to understand and be an expert in complex federal regulations and requirements. Strong Microsoft Office applications skills, especially data analytics (i.e. ACCESS, SQL, SPSS) Ability to use sound judgment in completing tasks and to seek guidance when needed. Attention to detail and ability to work with large data sets with accurate results. Ability to move projects forward within a specific timeline and budget while working at a detailed level.

Preferred Qualifications

• Must have experience with COTS, SaaS, PaaS, or IaaS solutions
• Must have experience in all system development life cycle phases using Agile, Waterfall and/or Hybrid Agile approaches.
• Participation in the implementation of integrated solutions to modernize legacy systems and/or mainframe technology through the development of n-tier-based solutions built from leading-edge technologies.
• Experience with Azure DevOps CI/CD Software: MS Office (Project, Visio, Word, Excel, SharePoint)
• Other Software Tools: MS Visual Studio, Jenkins, JIRA, GitHub
• Technical: Service Oriented Architecture, TCP, FTP, SSH
• Databases: SQL, Oracle
• Methodologies: Waterfall, Agile, Scrum
• Standards: PMBOK, CMMI, Prosci OCM, IEEE, SEI

Desirable Certifications and Experience

Bachelor’s degree in an IT or engineering field. Certified DevOps Project Manager (DevOps PM) Certified Scrum Master (CSM) or SAFe Certified Certified Software Test Manager (CSTM) Certified AWS Cloud Practitioner ITIL Certified

Personal Attributes

• Outstanding written and oral communication
• Highly self-motivated and directed
• Excellent interpersonal and presentation skills
• Strong analytical skills and detail-oriented
• Ability to work independently and exercise sound judgment
• Strong work ethic and the ability to simultaneously support projects with multiple deadlines and a high degree of accuracy
• Continuous learner

This position is hybrid with travel/onsite requirements. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success.

To be successful in a remote work role at PCG, you must:

• be available during your set working hours
• have a safe, private, and distraction-free environment in which to complete your work, and be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

Range: 75,000-120,000

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.- all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.