System Engineer, GPU Server

Support Revolution; San Jose (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Supermicro is seeking a System Engineer to assist in developing technical collateral and proving concepts for GPU server products. You will define and implement data center and server technologies, create proofs of concept, and present features at industry events.

You will serve as the go-to expert on system and application benchmarks for GPU and networking/DPU teams. The role emphasizes collaboration with product managers and engineers, with opportunities for on-site client support and travel.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or Computer Engineering required.
• Minimum 2 years of hands-on experience in system/server architecture development and debugging.
• GPU experience is a plus; network and liquid cooling experience also a plus.
• Strong knowledge of computer architecture, server technologies, and data center operations.
• Excellent verbal and written communication; ability to present complex concepts effectively.
• Familiarity with GPU and cloud computing technologies; CRM tools experience helpful.

Responsibilities

• Root cause diagnosis of system failures and isolation of components for fixes.
• Contribute to product development and support for hands-on engineering levels.
• Provide on-site customer support, up to 20% travel as needed.
• Develop test automation and document findings for team sharing.
• Collaborate with Sales, Field Engineers, and Product Managers on requirements.
• Engage with cross-functional teams to ensure cohesive development and implementation.

Skills

System architecture

Debugging

Communication skills

Analytical thinking

GPU experience

Education

Bachelor’s or Master’s degree in CS/EE/CE

Tools

CRM tools

Job description

Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The high-performance Product team at Supermicro is looking for a skilled System Engineer to support the development of technical collateral for in-house GPU server system products. In this role, you will have the chance to define and implement cutting-edge data center and server technologies. You will create proof of concepts and technical feature presentations that will showcase Supermicro's products at various industry events. Additionally, you will serve as the go-to expert for product managers and system engineers on system and application benchmarks relating to GPU and networking/DPU.

Essential Duties and Responsibilities:

• Root Cause Diagnosis: Identify and analyze the root cause of system failures, isolating specific components or failure nodes to implement effective solutions.
• Product Development: Provide prompt internal responses to hands-on L6, L10, L11 product development, assembly, and support.
• Customer On-site Support: 20% external travel opportunity for on-site customer collaboration and support.
• Test Automation and Review: Utilize basic scripting skills to automate validation tests, increasing efficiency in testing processes. Effectively communicating findings and insights to team members.
• Collaborative Product Requirements: Collaborate with Supermicro Sales teams, Field Engineers, and Product Managers to gather and refine product requirements for development.
• Cross-Functional Project Work: Engage with cross-functional teams, including Engineering, Component Managers, Sales, and IT, on assigned projects to ensure cohesive development and implementation.

Qualifications:

• Educational Background: Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or Computer Engineering is required.
• Experience: A minimum of 2 years of hands-on experience in system/server architecture development and debug. GPU experience a plus. Network and Liquid Cooling experience also a plus.
• Technical Expertise: Strong knowledge and understanding of computer architecture, server technologies, and data center operations, with prior experience in high-performance computing environments.
• Communication Skills: Exceptional verbal and written communication abilities are essential. The candidate must be adept at creating and presenting complex technical concepts to diverse audiences, facilitating productive discussions, and receiving constructive feedback.
• Analytical Skills: Demonstrated analytical and problem-solving skills, with a strong ability to interpret complex data, trends, and customer feedback to inform product decisions.
• Industry Knowledge: Familiarity with GPU and cloud computing technologies, and Supermicro’s product suite is preferred, along with experience using customer relationship management (CRM) tools.

Salary Range

$90,000 - $110,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.