System Engineer

Ntiva, Inc.; Bethesda (MD); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Life Insurance

Short/Long Disability

HSA / PPO options

Employee Assistance Program

Education Reimbursement

Employee Referral Bonus

Promotion tracks

Industry-leading talent

Job summary

Ntiva, Inc. is seeking an experienced Systems Engineer to manage IT operations and provide on-site day-to-day field support for a DC-based client. You will deliver scheduled onsite support, address recurring and ad hoc issues, and drive continuous improvement through project involvement and documentation.

The role involves on-site work in the Washington, DC area with 4 days onsite and 1 day remote per week. Strong MS 365, MFA, Intune/Autopilot, and leadership experience are preferred.

Qualifications

• 5+ years in IT operations, service delivery, or a similar field.
• Strong Microsoft 365 administration: Exchange Online, Entra ID, Outlook, Teams, SharePoint, OneDrive.
• Identity and access management: MFA, Conditional Access, Azure AD/Entra ID.
• Windows endpoint support: OS imaging and standard builds.
• Endpoint management: Microsoft Intune and Autopilot.
• Networking fundamentals: VPN, Wi-Fi, DNS, DHCP.
• Ability to manage operational reviews, KPI tracking, and reporting.
• Documentation and process improvement: SOPs and knowledge bases.
• Excellent communications skills; able to explain tech to non-technical staff.
• Leadership experience in an IT capacity preferred.

Responsibilities

• Attend daily onsite appointments to provide end user support and maintain client IT infrastructure.
• Provide hands-on user support and triage during onsite visits.
• Resolve Outlook/Teams/M365 issues in person; handle password resets and MFA enrollment onsite.
• Troubleshoot laptops, desktops, printers, and conference room AV hardware.
• Perform device setup, user migration, and standard workstation imaging.
• Onsite client onboarding and offboarding support; coordinate with remote staff.
• Troubleshoot and resolve outages; coordinate with remote support teams.
• Maintain server room equipment documentation and remediation plans.
• Maintain endpoint and infrastructure standards; audit compliance; update documentation.
• Lead cross-functional initiatives; draft changes and communicate with Ntiva teams.

Job description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? AtNtiva,we’remore than a Managed ServicesProvider,we’rea community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally.Ntivais a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin,we’reon the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond,we’dlove to meet you.

How you’ll make an Impact

Asa Systems Engineer, you willbetheaccountable owner forIT operations governance as well asonsiteday-to-dayfield supportfor one ofNtiva’sDC-basedclients. You willdeliverscheduled onsite support,addressrecurringand ad hoc technical issues, anddrivecontinuous improvement throughproject involvement/support,trend analysis, problem management, andcleardocumentation.

You will also providetechnicalguidanceand operational leadership for organization-wideissues, as well as any ongoing and futureinitiatives.In thisrole, you will help ensureNtivaandour clientsremainalignedaroundsecure, well-documented,high-performing technology environmentsthatsupportevolvingorganizationalneeds.

Location and Work Expectations

• Thisexciting opportunity involves working on-site with a client in the Washington DC area, providingan immersiveand dynamic work experience.
• Monday - Friday, 4 days working onsite and 1 day working remote.

What you will be doing

• Attenddaily,scheduled onsite appointments to provide end user support,in addition tomaintaining,upgrading,inspectingandmanagingclientIT infrastructure. This may extend on occasion to ad hoc, priority, or emergency support.
• Provide hands‑on user support and walk‑up triage during onsite visits:
• Resolve Outlook, Teams, OneDrive, and M365 application issues in person
• Handle password resets, MFA re-enrollment, and account access requests on-site
• Troubleshoot laptop, desktop, printer, and conference room AV hardware
• Perform device setup, user migration, and standard workstation imaging
• Provide onsiteclientsupport for employee onboardings(hardware setup andcoordinatingwith client andNtivaremote support stafftostreamlinedorientationexperience)
• Provide onsite client support for employeeoffboardings(hardware collection, storagepreparationand storage)
• Troubleshoot and resolve organization-wideoutagesor disruptions, coordinating with remote support staff
• Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment
• Validate network connectivity, VPN access, and Wi‑Fi stability across the office
• Maintain a spare partsand workstationinventory(providing recommendations foradditionalpurchases as needed) to ensurecommon hardware replacements are available
• Identifyand remediate devices out of compliance before they generate security alerts or tickets
• Ensure all server room equipment is documented,maintainedthrough necessary updates, and routinely reviewed for anypotentialdisruptionsordegradations in performance (providingremediation plansas needed).
• Maintain and troubleshoot endpoint and infrastructure standards
• Perform IT operations management on the designated day:
• Review weekly ticket trends toidentifyrecurring patterns and escalation themes
• Prepare concise service reports forclientstakeholdersandNtivamanagement leadershipcovering status, trends, open actions, and detailed remediation plans
• Lead problem management for top demand areas — translate ticket trendsinto structured improvement initiatives coordinated with theNtivasupportteam
• Maintain a lightweight change calendar and draft advance communications for impactful changes (internal and withNtivasupport)
• Provide onsite,post project follow-upsupport, inadditionto collaborating with Ntiva support to provide insights and takeaways
• Overhaul, build,andmaintainoperationalclientdocumentationand playbooks:
• After comprehensive review and updates, keep environment documentation current: network diagrams, device inventory, account structure, processes
• Develop and update known-fix playbooks for recurring ticket types to improve first-call resolution
• Standardize repeatable processes to reduce incident churn over time
• Work closely with theNtivadispatchsupport team membersandthe remoteService Delivery team to meet scheduling expectations and coordinate cross-functional initiativesfor client support.
• Provide excellent customer service to end users,maintaininga professional, approachable presence as the client'snamedand designatedIT contact.

You’ll be successful in this role if you have:

• 5+ years of experience in IT operations, service delivery, or a similar field (MSP or internal IT environment)
• Strong Microsoft 365 administration: Exchange Online/Entra ID, Outlook, Teams, SharePoint, and OneDrive
• Identity and access management: MFA, Conditional Access, Azure AD / Entra ID, and account lifecycle management
• Windows endpoint support: hardware troubleshooting, OS imaging, standard builds, and device configuration
• Endpoint management tools: Microsoft Intune and Autopilot, device compliancepoliciesand remediation
• Networking fundamentals: connectivity troubleshooting, VPN, Wi‑Fi, DNS, and DHCP basics
• Ability to manage operational service reviews, KPI tracking, backlog governance, and stakeholder reporting
• Experience with documentation and process improvement: playbook authoring, SOP creation, and knowledge base maintenance
• Strong communicationskills — able to explain technical issues clearly to non-technical staff and leadership
• Ability to work independently, manage competing priorities, andmaintaina professional demeanor under pressure
• Leadership experience in an IT capacity — team lead, supervisory, or IT management background preferred
• This role involves a combination of desk-based work and physical activity including standing, walking the office floor, and handling IT equipment

Benefits and Perks

• Medical, Dental and Vision coverage foremployeeand family
• 401k + company-matched contributions 4% match on 5% contribution- no vesting period!(Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• EducationReimbursement Program
• Generous Employee Referral Program-cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $75,000 and $90,000 per year . The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO.Additionaldetails of participation in these benefit plans will be provided if an employee receives an offer of employment.

Work Authorization Criteria

We welcome applicants who are U.S. persons.At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members mustestablisha dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes followingNtiva’sIT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi‑Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours(except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, issubject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment