System Director Resident Experience

Forefront; Greensburg (Westmoreland County); On-site; USD 85,000 - 90,000; Full time

Job summary

Forefront is seeking a Director of Resident Experience to lead life enrichment and resident engagement within a vibrant healthcare community. The role partners with culinary, wellness, nursing, and operations to ensure residents feel connected, valued, and at home.

The position emphasizes programs across the 7 Dimensions of Wellness, staff leadership, and collaboration with social services to support transitions of care and onboarding. Travel is occasional; exempt salaried role.

Qualifications

• Lead the resident experience and life enrichment programs.
• Develop and manage monthly calendars of social, educational, cultural, fitness, and purpose-driven activities.
• Recruit, train, and supervise life enrichment and concierge staff.
• Partner with social services and clinical teams on transitions of care.
• Implement a culture of hospitality and service excellence.
• Ensure regulatory and departmental documentation and compliance.

Responsibilities

• Design and implement a dynamic resident experience program based on the 7 Dimensions of Wellness.
• Develop monthly calendars featuring social, educational, cultural, fitness, and purpose-driven activities.
• Personalize engagement plans for residents based on interests, abilities, and life history.
• Oversee clubs, outings, volunteer opportunities, intergenerational programs, and signature events.
• Evaluate participation and satisfaction metrics to continuously improve offerings.
• Lead resident experience meetings and cross-department collaboration.
• Manage scheduling, performance coaching, and professional development.
• Build a culture of hospitality and service excellence.
• Oversee vendor relationships and community partnerships.

Skills

Leadership

Team development

Resident engagement

Program development

Hospitality

Customer service

Job description

Forefront is dedicated to enhancing lives through exceptional culinary and support services. As a leader on our team, you play a vital role in driving operational success within a healthcare environment. Through our core values Tenacity, Integrity, Creativity, Service Excellence, Safety, and Caring, you will lead teams, ensure high-quality service delivery, and help create a clean, safe, and healing environment for all.

If you are passionate about leading people, developing teams, and making a meaningful impact, we invite you to join us.

Why You’ll Love Leading With Us

• Supportive Culture: Collaborate with a leadership team that values input, accountability, and continuous improvement
• Growth-Focused: Access to leadership development, Lean Six Sigma opportunities, and career advancement pathways
• Comprehensive Benefits: Medical, dental, vision, life insurance, 401(k), pet insurance, and unlimited PTO

The Director of Resident Experience is responsible for creating a vibrant, engaging, and purpose-driven community culture that supports the social, emotional, physical, intellectual, spiritual, environmental, and vocational well-being of residents.

This role leads life enrichment, resident engagement, volunteer coordination, and hospitality initiatives while partnering closely with culinary, wellness, nursing, and operations teams to ensure every resident feels connected, valued, and at home.

The Director serves as a key ambassador of the community—driving programs, events, and services that foster belonging, independence, and quality of life across all levels of care.

This is an exempt salaried position, with expected hours to include: days, evenings, weekends, and holidays.

Essential Functions And Duties

Resident Engagement & Programming

• Design and implement a dynamic resident experience program based on the 7 Dimensions of Wellness
• Develop monthly calendars featuring social, educational, cultural, fitness, and purpose-driven activities
• Personalize engagement plans for residents based on interests, abilities, and life history
• Oversee clubs, outings, volunteer opportunities, intergenerational programs, and signature events
• Evaluate participation and satisfaction metrics to continuously improve offerings

Leadership & Team Development

• Recruit, train, and supervise life enrichment and concierge staff
• Lead resident experience meetings and cross-department collaboration
• Manage scheduling, performance coaching, and professional development
• Build a culture of hospitality and service excellence

Resident & Family Relations

• Serve as a primary contact for resident concerns, feedback, and suggestions
• Partner with social services and clinical teams on transitions of care
• Support move-ins, orientations, and new resident onboarding
• Facilitate resident councils and community forums

Operations & Compliance

• Develop and manage department budget and purchasing
• Ensure documentation meets state and regulatory requirements
• Maintain transportation scheduling and safety standards
• Oversee vendor relationships and community partnerships

Marketing & Community Outreach

• Collaborate with sales/marketing on events, tours, and promotions
• Build relationships with local organizations, schools, and faith communities
• Promote the community as a destination for purposeful living

Travel

Occasional travel for company meetings by car and/or plane may be required

Salary

$85,000 to $90,000

General Responsibility as Required for Position

• Responsible for acting in conformance with all facility and departmental policies and procedures including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
• Attends department meetings as required.
• Demonstrates accountability to accept responsibility for personal/professional growth and any required certification/licenses, if applicable.
• Completes mandatory training and competencies annually.

Forefront will not discriminate based on race, color, sex, height, weight, disability, national origin, religion, marital status, pregnancy, military service, genetics, sexual orientation, gender identity, age, or any other protected class in its hiring practices, conditions for transfer or promotion, policies, discipline, discharge, terms, conditions or benefits of employment.