System Development Specialist

Accenture PLC; United States; À distance; USD 6 400 - 9 600; Plein temps

Résumé du poste

Accenture LearnVantage is hiring a Lab Support Specialist to keep instructor-led labs running globally. You will diagnose lab failures, validate environments, and advance the team toward Infrastructure as Code.

You will collaborate with courseware design, QA, and lab engineering to move labs from concept to classroom as a unified team. The role is based in India and supports classes across non-Americas time zones.

Qualifications

• Minimum 3 years in technical operations, infrastructure, or DevOps.
• Minimum 3 years IaC with AWS CloudFormation, Azure ARM or Bicep, or Google Cloud Deployment Manager.
• Minimum 3 years hands-on experience with AWS, Azure, or Google Cloud, including tenant or account administration.
• Minimum 1 year using AI coding assistants on production technical work.
• Minimum 3 years supporting instructors, students, or customers in a live or time‑sensitive role.
• Minimum 3 years with Git.
• Professional working proficiency in written and spoken English.
• Bachelor’s degree or equivalent work experience (minimum 12 years)

Responsabilités

• Keep instructor-led training running for learners worldwide.
• Be the primary contact when a lab environment fails during live classes.
• Build and validate lab environments before course delivery.
• Move team toward Infrastructure as Code.
• Reproduce and diagnose lab failures with clear steps.
• Document recurring failures and fixes for future classes.
• Collaborate with courseware design, QA, and lab engineering.
• Report to the Tech Delivery and Operations Excellence Manager.

Connaissances

IaC experience

Cloud platforms (AWS/Azure/GCP)

AI coding assistants

Git

Live-time support

English communication

Formation

Bachelor’s degree or equivalent

Outils

AWS CloudFormation

Azure ARM/Bicep

Google Cloud Deployment Manager

Description du poste

We Are: Accenture LearnVantage helps organizations transform how their people learn and work. We partner with enterprise clients to design and deliver high-quality, scalable, outcome-driven learning that builds the skills their workforces need. Udacity, now part of Accenture LearnVantage, brings deep expertise in technical upskilling through hands‑on, project‑based online learning. Together we build learning experiences that help people gain in-demand skills in cloud, software development, AI, and more. You Are: You are a technical problem solver who is good with people on their worst day. When a lab breaks in the middle of a live class, you work the problem calmly while the instructor keeps teaching, and you treat a frustrated student as someone to help rather than a ticket to close. You know cloud environments well enough to tell a misconfigured template from a learner who missed a step. You already write code with AI assistants as a matter of habit, not novelty, and you reach for them to build, debug, and document. You are self-directed with unfamiliar tools, comfortable figuring out a system nobody has documented yet. You communicate clearly in writing across time zones and cultures, where tone carries more weight because nobody can see your face.

The Work: Join the Labs team and keep instructor‑led training running for learners worldwide. As a Lab Support Specialist, you’ll be the direct point of contact when an environment fails during a live class, and you’ll build and validate lab environments before they ever reach a classroom. You’ll own whether the labs work when it counts, and you’ll help move the team from manual setup toward Infrastructure as Code. Support live instructor‑led classes, resolving lab environment issues in real time for instructors and students while the class keeps moving. Build and maintain QA instances of new labs ahead of course delivery, validating that environments match the course design intent. Reproduce and diagnose reported lab failures, fixing what you can and escalating the rest with clear reproduction steps. Contribute to the team’s move to Infrastructure as Code, using AI‑assisted development to speed up template creation, testing, and documentation. Use AI coding assistants such as Claude, ChatGPT, Gemini, or Microsoft 365 Copilot as a standard part of how you build, debug, and document. Work directly with courseware design, QA, and lab engineering colleagues to take labs from concept to classroom as one team rather than a series of handoffs. Document recurring failures and their fixes so the same issue does not reach the next class. In this role, you’ll report into the Tech Delivery and Operations Excellence Manager. This role is based in India and supports classes across non‑Americas time zones.

Here’s What You Need: Minimum 3 years of experience in technical operations, infrastructure, or DevOps. Minimum 3 years of experience applying Infrastructure as Code with AWS CloudFormation, Azure ARM or Bicep, or Google Cloud Deployment Manager. Minimum 3 years of hands‑on experience with AWS, Azure, or Google Cloud, including tenant or account administration. Minimum 1 year of experience using AI coding assistants such as Claude, ChatGPT, Gemini, or Microsoft 365 Copilot on production technical work. Minimum 3 years of experience supporting instructors, students, or customers in a live or time‑sensitive support role. Minimum 3 years of experience with version control tools like Git. Professional working proficiency in written and spoken English, including clear written communication with people in other time zones. Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years’ work experience)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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