System Development Engineer, Sort Tech Support

Amazon

Tempe (AZ)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Amazon seeks a System Development Engineer for Sort Tech to improve customer experience via software solutions. This mid-senior level role entails troubleshooting, diagnosing, and fixing production issues, while developing tools to automate operations and enhance software projects. Ideal candidates will possess programming experience and a passion for innovative problem-solving.

Qualifications

Passion for problem solving and delivering solutions.
Detail oriented with strong communication skills.
Ability to prioritize projects and implement preventative solutions.

Responsibilities

Troubleshoot, diagnose, and fix production software issues.
Develop monitoring solutions and automate operational activities.
Work alongside teams on Sort Tech software projects.

Skills

Experience in automating infrastructure

Experience programming with modern languages (Python, Ruby, Java, etc.)

Experience with Linux/Unix

Job description

System Development Engineer, Sort Tech Support

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Description

Are you interested in working for an innovative, high-impact business? Do you have a passion for problem solving? Amazon is looking for a Systems Development Engineer to join the Sort Tech team. Sort Tech is establishing a comprehensive support program to help improve our internal Customer’s experience with our suite of products and services that enable sortation, containerization, loading, and unloading processes at all nodes in Amazon's worldwide transportation network.

This team provides on-call support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

Your problem solving skills and solutions will benefit customers directly, ensuring Amazon is able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development teams on Sort Tech software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon’s Transportation network efficiency.

Basic Qualifications

Experience in automating, deploying, and supporting infrastructure
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience with Linux/Unix

Preferred Qualifications

Experience with CI/CD pipelines build processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon.com Services LLC

Job ID: A2995644

Seniority level