System Development Engineer, Customer Service Security

Amazon; Seattle (WA); On-site; USD 99,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Life insurance

Job summary

Amazon is seeking a System Development Engineer for the Customer Service Security team in Seattle. You will build, test, and deploy security solutions across devices and cloud-scale data processing, collaborating with teams to raise the security bar and enable innovative customer experiences.

You will lead a two-pizza team, plan investments, and coordinate with cross-functional teams to secure Customer Service endpoints, while balancing security with usability across systems.

Qualifications

• Experience in automating, deploying, and supporting infrastructure.
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience with Linux/Unix

Responsibilities

• Independently manage a two-pizza team of engineers and foster innovation and inclusivity.
• Define strategic investments to deliver more value to customers.
• Involve in three-year and annual planning and business updates.
• Interact with SDMs, data professionals, and product/program teams to secure Customer Service endpoints.
• Engage with leadership to discuss priorities and progress.

Skills

Automation of infrastructure

Python

Linux/Unix

Tools

CI/CD pipelines

Job description

System Development Engineer, Customer Service Security

Job ID: 10545835 | Amazon.com Services LLC

Do you want to secure Amazon's most customer centric experiences? As a System Development Engineer on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day.

You’ll work across the entire technology stack—from device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazon’s high security standards. You’ll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences.

You’ll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information, how data moves across the network, and how we protect customer trust at every touchpoint.

Key job responsibilities

You will independently manage a two-pizza team of engineers, develop their careers and foster a culture of innovation and inclusivity. You will define what strategic investments we will deliver to deliver even more value to our customers, even more quickly. You will be involved in three-year planning, annual planning, and business updates where our team states our plans and our progress. You will interact with other SDMs and their teams, data professionals, and product and program teams to build cohesive strategies to secure Customer Service’s endpoints.

A day in the life

You will work with your directs day in and day out, helping them to solve problems and to advance their careers. On at least a weekly basis, you will meet with the leadership team to discuss the broader team's biggest problems and how we are solving them. You will also interact with senior leadership, as we make plans and review CS Security wide initiatives.

About the team

We are team dispersed across multiple locations, but mainly in Seattle, Toronto, and Austin. As a security team responsible for products used day in and day out by Customer Service, we must balance security with usability but recognize that the most secure products can also be the most usable products. Because of the complex nature of Customer Service, we invest in solutions that allow us to flex and pivot quickly to meet an ever-changing business and security landscape.

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience in automating, deploying, and supporting infrastructure
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience with Linux/Unix

Preferred Qualifications

• Experience with CI/CD pipelines build processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 99,100.00 - 160,000.00 USD annually