System Analyst

Highlands School District; Natrona Heights (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Highlands School District in Natrona Heights, PA seeks a Systems Analyst to support and maintain enterprise systems, networks, and security tooling across the district. This role provides technical support to staff and students and may lead projects in audiovisual, identity, and security systems.

Systems Analysts collaborate across IT and facilities, working with end-user devices, LAN/WAN/WLAN, and district applications such as PowerSchool and Google Workspace, ensuring cybersecurity.

Qualifications

• Experience supporting information technology systems in an enterprise, educational, government, or similarly complex environment.
• Knowledge of AV and network infrastructure and cybersecurity practices is desirable.
• Experience supporting district-wide technology projects and end-user support is required.

Responsibilities

• Provide technical support to district staff and students by diagnosing and resolving hardware, software, network, and connectivity issues with minimal instructional disruption.
• Administer and maintain district technology systems and equipment, including computers, mobile devices, printers, VoIP, and audiovisual gear.
• Support audiovisual and event technology for meetings, presentations, and performances including lighting, sound, and video systems.
• Plan, test, and troubleshoot technology deployments for district events and activities.
• Support video surveillance and physical security technology, including camera deployment, access, and system health monitoring.

Skills

Network troubleshooting

Audiovisual systems

Security camera systems

Identity and access management

End-user support

Project coordination

Tools

Microsoft 365

Google Workspace for Education

PowerSchool

Active Directory

JAMF

Job description

SYSTEMS ANALYST: 2 VACANCIES

Currently seeking candidates with expertise in audiovisual and event technology (lighting & sound), networking, and security camera systems.

Description

As a member of the IT team, the Systems Analyst supports, administers, and maintains technology systems and services across the district. This position provides technical support to staff and students while also serving as a technical resource for assigned enterprise systems and infrastructure.

SYSTEMS ANALYST: 2 VACANCIES

Currently seeking candidates with expertise in audiovisual and event technology (lighting & sound), networking, and security camera systems.

Description

As a member of the IT team, the Systems Analyst supports, administers, and maintains technology systems and services across the district. This position provides technical support to staff and students while also serving as a technical resource for assigned enterprise systems and infrastructure.

Systems Analysts work collaboratively to support a broad range of technologies, including end-user devices, network infrastructure (LAN, WAN, and WLAN), educational and administrative platforms, identity and access systems, cybersecurity tools, physical security systems, telecommunications, and audiovisual technologies.

In addition to shared responsibilities, individual Systems Analysts may serve as a technical lead or subject matter expert in one or more assigned areas based on the needs of the district. Areas of specialization may include network infrastructure, audiovisual and event technology, video surveillance and physical security, endpoint management, or other enterprise technologies.

Responsibilities

• Provides technical support to district staff and students by diagnosing and resolving hardware, software, network, application, account, and connectivity issues while minimizing disruption to instructional and administrative operations.
• Administers, maintains, troubleshoots, and supports district technology systems and equipment, including computers, mobile devices, instructional technology, printers and multifunction devices, telecommunications and VoIP systems, audiovisual equipment, and other technology resources.
• Supports district audiovisual and event technology, including sound systems, microphones, digital audio equipment, projectors, displays, video systems, lighting and control systems, streaming technology, and other presentation technologies.
• Provides technical planning, setup, testing, operation, and troubleshooting support for district events, meetings, presentations, performances, board meetings, and other activities requiring audiovisual, sound, lighting, streaming, or presentation technology.
• Administers and supports district video surveillance and physical security technology, including Rhombus security cameras and related systems. Assists with camera deployment, configuration, troubleshooting, system health monitoring, user access, and system repairs.
• Collaborates with district administration, facilities, school safety personnel, and other authorized staff regarding the deployment and appropriate use of physical security technologies.
• Supports district wired and wireless network infrastructure, including switches, wireless access points, network connectivity, VLANs, TCP/IP services, and related infrastructure; assists with troubleshooting, configuration, monitoring, documentation, and deployment of network equipment.
• Provides support for student information systems, learning/course management systems, content management systems, rostering platforms, websites, and other instructional and administrative applications.
• Manages and monitors data integrations and rostering processes between district systems, helping ensure data accuracy, synchronization, and appropriate access to technology resources.
• Supports identity and access management systems, including Active Directory, cloud identity platforms, user accounts, groups, permissions, authentication, and related technologies.
• Supports district cybersecurity initiatives, including email security, spam filtering, malware protection, phishing protection, endpoint security, web/content filtering, account security, and other protective technologies.
• Uses system monitoring tools, diagnostic resources, technical documentation, and user feedback to identify problems, determine root causes, and develop effective solutions.
• Participates in the planning, testing, implementation, documentation, and ongoing support of new technology solutions and infrastructure projects.
• Maintains accurate documentation of systems, configurations, procedures, inventory, network infrastructure, troubleshooting steps, and technology standards.
• Evaluates recurring technical issues and technology needs and provides recommendations to IT leadership regarding system improvements, replacement, standardization, security, and operational efficiency.
• Collaborates with technology vendors and service providers to troubleshoot issues, coordinate repairs, implement solutions, and support district technology projects.
• Maintains current knowledge of technology trends, cybersecurity practices, vendor platforms, and applicable regulatory and compliance requirements.
• Provides technical guidance and knowledge sharing to other members of the IT team and contributes to the development of departmental procedures and technical documentation.
• Performs other duties as assigned by the Supervisor or Superintendent.

Knowledge Preferred

Audiovisual Systems

• Professional and instructional audiovisual systems
• Digital sound systems and mixers
• Microphones, speakers, amplifiers, and audio distribution
• Projectors, displays, and presentation systems
• Streaming and video conferencing
• Stage/event lighting and lighting control systems (DANTE, DMX lighting, and Extron)
• Live event technology

Network & Infrastructure

• Enterprise switches, wireless access points, and firewalls (Cisco)
• LAN, WAN, and WLAN technologies
• TCP/IP, DHCP, DNS, VLANs, and network segmentation
• Structured cabling
• Network troubleshooting and monitoring

Security & Safety Systems

• Rhombus Systems security cameras or comparable IP video surveillance platforms
• Raptor Emergency Management, Visitor Management, and VisitorSafe
• Lightspeed or similar content filtering platforms
• Email and endpoint security technologies
• Identity and access security

Enterprise Systems and Identity

• Microsoft Active Directory and Group Policy
• Microsoft 365
• Microsoft Exchange/Exchange Online
• Cloud identity and authentication platforms
• LDAP and directory integrations
• Google Workspace for Education and directory integration

Endpoint Management

• Windows, ChromeOS, iPadOS, and/or macOS
• Microsoft Intune or similar endpoint management platforms
• JAMF
• Google Admin Console
• 1:1 student device environments, including Chromebooks and iPads
• Application deployment and device configuration

Educational and Administrative Systems

Experience with educational technology platforms such as:

• Student information systems (PowerSchool)
• Learning/course management systems
• Clever
• Google Workspace for Education
• Little SIS for Classroom
• Data rostering and system integrations
• Batch data processing between enterprise systems

Work Experience

• Demonstrated professional experience supporting information technology systems in an enterprise, educational, government, or similarly complex environment. Candidates should possess a working knowledge of multiple technology disciplines, which may include computer systems, networking, cloud services, telecommunications, cybersecurity, audiovisual systems, physical security technology, and enterprise applications.
• Experience independently diagnosing complex technical problems, managing assigned technology systems, participating in technology projects, and providing technical support to users with varying levels of technology proficiency is preferred.
• Experience in a K-12 educational environment is desirable but not required.

Equal Employment Opportunity Statement

• The district is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any other protected classification under applicable federal, state or local law.

Disclaimer

• This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities or qualifications required. The district reserves the right to modify, interpret or apply this job description as needed to meet operational requirements and in accordance with applicable law, Board policy and collective bargaining agreements.