System Analyst

Mercy-Health-System-Corporation; Janesville (WI); Hybrid; USD 61,000 - 107,000; Full time

Job summary

Mercyhealth is seeking an experienced application support and systems professional in Wisconsin to maintain and enhance hospital software, perform workflow analysis, and lead design, testing, and implementation of new applications.

You will collaborate with vendors, end users, and technical teams, manage project tasks, document changes, and ensure regulatory compliance across healthcare information systems in a hybrid, day-shift environment.

Qualifications

• Bachelor's Degree in Information Technology, Business, Clinical or related field preferred.
• Epic certification in Tapestry or Revenue Cycle preferred.
• Experience in healthcare insurance or related domain is advantageous.
• Excellent verbal and written communication skills and ability to coordinate tasks.

Responsibilities

• Performs moderate to advanced application maintenance for requested changes.
• Conducts workflow analysis and designs to support new or existing applications.
• Lead project tasks, coordinate with vendors, end users, and technical teams.
• Document test plans, results, and implementation steps; ensure regulatory compliance.

Skills

Application maintenance

Workflow analysis

System design

Testing

Implementation

Troubleshooting

Education

Bachelor's Degree in Information Technology, Business, Clinical or related field

Epic certification in Tapestry or Revenue Cycle

Tools

Microsoft Office Applications

Job description

OVERVIEWExperienced application support and systems professional skilled in application maintenance, workflow analysis, system design, testing, implementation, and troubleshooting. Strong collaborator and project leader with experience partnering with vendors, end users, and technical teams to improve workflows, resolve issues, and successfully implement application solutions.SCHEDULE: Hybrid, 40 hours/ weekSHIFT: Day ShiftESSENTIAL DUTIES AND RESPONSIBILITIESPerforms moderate to advanced application maintenance as needed in support of requested changes. Updates and maintains required documentation and issues lists.Able to provide moderate to advanced levels of design and support. Consult with the vendors when needed.Conducts continual assessment of operational/technical needs and workflow analysis in order to recommend and build optimal screen flows to ensure successful implementation, administration, and documentation of new and existing applications.Requires process and application expertise and strong leadership skills to work with key personnel, end users, and project team members to identify and resolve issues throughout project phases of assessment, design, build, testing, training, and implementation.Will accept and complete new project assignments and will sometimes be asked to lead a project. Participation typically involves workflow analysis, design, general systems analysis, and development of a functional specification, creation of a test plan, testing and documentation and implementation for new or existing applications. Responsible for appropriately communicating project status and resolving and/or escalating issues where appropriate.Knowledgeable in multiple applications and has in-depth knowledge of how the supported applications integrate with each other and has a strong level of expertise in an individual application.Responsible for understanding applicable regulatory requirements and can work with operations to suggest and implement requirements.Knowledge of applicable interfaces and integration, basic to moderate troubleshooting skills.CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONSTo perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.EDUCATION & EXPERIENCEBachelor's Degree in Information Technology, Business, Clinical or other related field preferred; an equivalent combination of education and work experience will be considered. Strongly prefer prior Epic certification in Tapestry or Revenue Cycle application and/or prior experience in healthcare insurance.CERTIFICATION/LICENSURERequired to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.ADDITIONAL REQUIREMENTSPassing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions.OTHER SKILLS AND ABILITIESExperience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented.Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead.WORK ENVIRONMENTThe noise level in the work environment is usuallyOccupational Exposure: Category C - No partners in the specified job classification have occupational exposure.AGE OF PATIENTS SERVEDNon-Specific Task (N/A)INFORMATION ACCESSPartner may access patient care information, financial data, insurance data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.WORK CONTACT GROUPPartners, physicians, patients/family, visitors, vendorsSPECIAL PHYSICAL DEMANDSNot ApplicableLEVEL OF SUPERVISIONMinimal supervision requiredSUPERVISESThis job has no supervisory responsibilities.PAY RANGE:$61,173.09 - $106,780.79Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:Medical, Dental, VisionLife & Disability InsuranceFSA/HSA OptionsGenerous, accruing paid time offPaid Parental and caregiver leaveCareer advancement and educational opportunitiesTuition and certification reimbursementCertification ReimbursementWell-being ProgramsEmployee DiscountsOn-Demand PayFinancial EducationAnnual recognition/awards eventsPartner appreciation daysFamily entertainment/attractions discountCommunity service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women