System Administrator (TTC) I

Agile Defense; Sumter (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

Agile Defense is seeking a System Administrator (TTC) I to perform administrative support for Trusted Thin Client systems at Shaw AFB, SC. The ideal candidate will have relevant certifications and experience in system administration, along with strong troubleshooting and technical support skills.

This position involves responsibilities such as system monitoring, user management, and enhancing operational performance. A supportive work environment is provided with opportunities for professional growth.

Qualifications

• 4+ years’ work experience or 6+ years’ experience in system administration.
• Must have DoD 8140 DCWF 411 and Citrix Certified Associate certifications.
• Ability to work independently and as part of a team.

Responsibilities

• Design and implement software programs/applications.
• Provide Tier 2 technical support and maintain server systems.
• Monitor system performance and security compliance.

Skills

System administration

Tier 2 technical support

Troubleshooting

User management

Customer service

Education

Associate's degree in Computer Science or related field

Tools

ACAS

HBSS

Job description

Requisition # 1707

Job Title: System Administrator (TTC) I

Location: Shaw AFB, SC

Clearance Level: Secret, Must Have Clearance to Start but TS/SCI Preferred

Required Certification(s): DoD 8140 DCWF 411, Intermediate Level; and Citrix Certified Associate -Virtualization (CCA-V) or Citrix Certified Associate -Networking (CCA-N), or equivalent certification; and Raytheon Trusted Computer Solutions Trusted Thin Client Administrator Training Course completed.

Job Description

The employee shall perform system administration support tasks and activities for the Trusted Thin Client (TTC) server and client hardware, software, applications and services as support to the USAFCENT Combined Air Operations Center (CAOC). Will also perform technical support and O&M activities for TTC systems and infrastructure, and support cross domain solutions as required.

Education and Background

Associate's degree in Computer Science, Information Systems Management, Computer Engineering or related field, and 4+ years’ work experience; OR 6+ years' experience

Years of Experience

Depends on educational background and work experience

Job Duties and Responsibilities

• Design, write, modify and implement software programs/applications.
• Develop “glue-ware” to support operational client applications and security patches.
• Provide Tier 2 technical support.
• Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services.
• Manage and administer user accounts, profiles and access.
• Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment.
• Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance.
• Provide technical assistance for assigned projects.
• Provide desktop, server and software application integration support.
• Operate and maintain monitoring and analysis tools; including but not limited to Assured Compliance Assessment Solution (ACAS) and Host Based Security System (HBSS); and detect, analyze and resolve platform, infrastructure and system problems.
• Monitor and control system performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or deficiencies to government technical representatives.
• Evaluate current architecture, research current technologies/solutions; and provide systems hardware/software upgrade and replacement recommendations for end-of life/end-of-support COTS products to government technical representatives.
• Update and maintain as-built TTC systems/server configuration and connectivity drawings, diagrams and documentation.

Preferred Skills

• Ability to work independently and as a team
• Ability to brief colleagues and leadership
• Excellent customer service skills
• Ability and willingness to learn
• Ability to work in a high energy environment

Working Conditions

Environmental Conditions

• Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Strength Demands

• Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

• Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities