System Administrator (IT Operations) - Secret Clearance Required

General Dynamics Information Technology; Falls Church (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

General Dynamics Information Technology, Inc. invites applications for a System Administrator (IT Operations) in Falls Church, VA. This on-site role runs 2:30pm–10:30pm Tue–Sat and supports Windows, Linux, and Cisco network services in a 24x7 environment.

You will administer servers, AD, security controls, incident response, and comprehensive documentation. DoD DoW 8570.01-M IAT II, ITIL 4 Foundation certifications are required or pursued; a Secret clearance is required.

Qualifications

• Requires at least a high school diploma; associate/bachelor's preferred in IT.
• 3+ years of related system administration or IT operations experience.
• Proficiency with Windows, Linux, and Cisco network systems.
• Experience with ITSM tools such as ServiceNow for ticket management and workflow tracking.
• Strong knowledge of virtualization, patch management, and network security principles.
• Must meet DoD-related certifications (DoW 8570.01-M IAT Level II, such as Security+ CE; ITIL 4 Foundation within six months).

Responsibilities

• Administer, maintain, and enhance servers, storage, and network systems.
• Monitor system performance, resolve incidents, and fulfill service requests using ServiceNow.
• Troubleshoot hardware, software, and network issues across Windows, Linux, and Cisco environments.
• Coordinate with external partners, including the Army and DISA, on escalated issues.
• Manage Active Directory and essential IT services, including user access and updates.
• Implement cybersecurity controls per DoD requirements, including audits.
• Develop, maintain, and test disaster recovery, business continuity, backup procedures.
• Create and update system documentation, diagrams, and SOPs.
• Analyze recurring problems and recommend improvements.
• Provide technical guidance and mentorship to end users and junior staff.

Skills

Windows

Linux

Cisco networks

ServiceNow

Virtualization

Patch management

Network security

Education

High school diploma

Associate or bachelor's degree in IT

Tools

ServiceNow

Active Directory

Job description

System Administrator (IT Operations) Work Hours:2pm-10:30pm Tuesday - Saturday

The IT Operations team currently oversees the management and upkeep of the organization's IT infrastructure. Our expertise encompasses understanding of the organization's systems, applications, and technologies. Our responsibilities extend to network operations, server management, system monitoring, incident response, and monitoring the availability, performance, and security of IT services. We also actively contribute to the development of knowledge bases, documentation, and training materials to improve overall support effectivenessThe IT Operations team manages and supports the organization’s IT infrastructure, systems, applications, and technologies. Responsibilities include network operations, server administration, system monitoring, incident response, and maintaining the availability, performance, and security of IT services. The team also develops documentation, knowledge articles, and training materials to improve support effectiveness.

Meaningful Work and Personal Impact

The System Administrator provides advanced technical expertise and operational leadership in a 24x7x365 environment. This position independently maintains and optimizes IT systems to ensure availability, performance, and security. The role requires sound judgment, initiative, and proactive problem-solving.

Responsibilities include:

• Administer, maintain, and enhance physical and virtual servers, storage, and network systems.
• Monitor system performance, resolve incidents, and fulfill service requests using ITSM tools such as ServiceNow.
• Troubleshoot hardware, software, and network issues across Windows, Linux, and Cisco environments.
• Coordinate with external partners, including the Army and DISA, on escalated issues outside program control.
• Manage Active Directory and essential IT services, including user access, patching, and system updates.
• Implement cybersecurity controls in accordance with DoW and organizational requirements, including audits and security assessments.
• Develop, maintain, and test disaster recovery, business continuity, backup, and restoration procedures.
• Create and update system documentation, diagrams, knowledge articles, and standard operating procedures.
• Analyze recurring problems and recommend process or system improvements.
• Provide technical guidance and mentorship to end users and junior IT staff.

What You’ll Need to Succeed

Education: High school diploma required. An associate or bachelor’s degree in IT or a related technical discipline is preferred. An equivalent combination of education, certifications, training, and experience may be considered.

Experience: At least three years of related system administration or IT operations experience.

Technical Skills:

• Proficiency with Windows, Linux, and Cisco network systems.
• Experience using ITSM tools, such as ServiceNow, for ticket management and workflow tracking.
• Strong knowledge of virtualization, patch management, and network security principles.

Certifications:

• Must meet DoW 8570.01-M IAT Level II baseline certification requirements, such as CompTIA Security+ CE, before starting.
• Must obtain a computing environment certification, such as ITIL 4 Foundation, within six months of hire.
• When DoW 8140 requirements are implemented on the program or contract, employees must meet the applicable certification standards.

Security Clearance: An active Secret security clearance is required and must be maintained.

Skills and Abilities:

• Ability to exercise independent judgment, prioritize work, and resolve complex issues with minimal supervision.
• Excellent analytical, communication, and documentation skills.
• Demonstrated reliability, professionalism, and attention to detail.
• Ability to collaborate effectively and adapt to changing operational priorities.

Location:

Falls Church, Virginia. This is a full-time, on-site position. Work hours will be discussed during the interview. Ability to work 2:30pm - 10:30pm Tuesday - Saturday.

Own Your Opportunity

Explore an enterprise IT career at GDIT and discover opportunities to grow alongside colleagues committed to advancing operations.

GDIT Is Your Place

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: An AI-powered career tool that identifies career steps and learning opportunities.
• Support: An internal mobility team dedicated to helping employees achieve their career goals.
• Rewards: Comprehensive benefits and wellness packages, competitive pay, paid time off, and a 401(k) with company match.
• Community: An award-winning culture of innovation and a military-friendly workplace.