System Administrator I - IM Data Center Ops

CHRISTUS Health; San Antonio (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

CHRISTUS Health is seeking a System Administrator I to assist with database administration support, system availability, performance monitoring, and capacity planning within development projects and live environments. You will work under Lead and Senior System Administrators to design, code, test, and implement computer programs and systems that meet business needs.

The role emphasizes troubleshooting email, DNS, SMTP, Citrix, ZENworks, packaging tools, and documenting procedures while

Qualifications

• High School Diploma required.
• Ability to troubleshoot enterprise systems and applications.
• Strong communication and customer service skills.

Responsibilities

• Provide troubleshooting across email, DNS, SMTP, and enterprise apps.
• Support server OS, hardware, storage, and backup systems.
• Document and report status; maintain technical docs.
• Participate in after-hours support on rotation.
• Ensure security policies and procedures are followed.

Skills

Troubleshooting

Customer service

Communication

Documentation

Problem solving

Education

High School Diploma

Tools

Citrix

ZENworks

Snapshot

AdminStudio

Thinstall

FTP

DNS

SMTP

Job description

Summary:

The System Administrator I is responsible for participating and providing technical skills in activities related to the support of database administration, system availability, system performance and capacity monitoring with assistance from other System Administrators. This is done in development projects, interfaces, and software installs and problem resolution at the direction and with the supervision of the Lead and Senior System Administrators. The System Administrator is also responsible for completing tasks in the design, coding, debugging, testing and implementation of computer programs and systems. The System Administrator is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The System Administrator is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.

Responsibilities:

• Demonstrate general knowledge and troubleshooting skills in one or more of the following: email (including related IP services such as DNS and SMTP); enterprise client/server applications; mobile device technologies; anti-virus systems; application deployment technologies such as Citrix and ZENworks; application packaging such as Snapshot, AdminStudio, Thinstall; data delivery technologies (including FTP and interface products), and others
• Demonstrate general knowledge and troubleshooting skills in one or more of the following: enterprise server operating systems, server hardware, network storage, network printing, directory services, IP Services, enterprise client/server applications, and enterprise backup and recovery systems
• Demonstrate strong customer service, communication and human relationship skills when dealing with customers, fellow associates and vendors
• Identify and manage basic level problems and issues with assigned systems
• Utilize standard and ad-hoc procedures to perform problem resolution for system
• Use appropriate tools to track and report problem status and escalated in a timely manner
• Produce and maintain technical documentation on the assigned systems
• Document and update telecommunications and networking technical standards and procedures
• Maintain data in network management for accuracy
• Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system
• Manage basic level internal projects including tasks, deadlines and reporting
• Participate in departmental programs that promote and deliver exceptional customer service
• Follow established policies, procedures and standards defined by the department
• Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams
• Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety
• Identify and resolve or escalated any issues or violations to management and other groups, as needed
• Maintain a clean, organized and safe work environment
• Demonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studies
• Assist other IM teams by providing second level support and guidance
• Participate in after-hours technical support by rotating call schedule on a regular basis
• Perform other duties as assigned by management or designee

Requirements:

• High School Diploma

Work Schedule:

4 Days - 10 Hours

Work Type:

Full Time