System Administrator - Elite Managed Services

Logicalis Malaysia Sdn Bhd; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Logicalis Malaysia Sdn Bhd seeks a seasoned System Administrator to lead high-value enterprise environments. You will drive cloud transformations, optimize hybrid infrastructure, and manage Tier 3 escalations, partnering with client leadership and Logicalis Executives.

You’ll own Azure-based design, IAM, and DR strategies, and guide ongoing architectural health checks and roadmapping sessions with clients. Strong automation skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline strongly preferred, or equivalent experience.
• 7–10+ years in enterprise systems engineering, cloud administration, or senior managed services consulting.
• Deep hands-on Azure cloud infrastructure design, deployment, and network topology knowledge.
• Mastery of Active Directory Domain Services and Entra ID with CA, PIM, SSO, and hybrid sync.
• Proficiency with Windows Server 2016–2022 and VMware vSphere/Hyper-V cluster management.

Responsibilities

• Act as dedicated technical owner for Elite Managed Services enterprise accounts.
• Conduct regular health checks, architecture reviews, and roadmapping with client leaders and Account Executives.
• Translate business objectives into scalable, resilient solutions across hybrid cloud environments.
• Lead incident response for outages with clear RCA and remediation planning.
• Develop and maintain runbooks and environment diagrams; enforce ITIL-aligned practices.

Skills

Cloud architecture

IAM

Hybrid virtualization

Backup & DR

Automation & scripting

PowerShell

Azure CLI

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Azure

Active Directory

Entra ID

VMware vSphere/Hyper-V

PowerShell

Azure CLI

Job description

Summary

The System Administrator serves as a high-touch, senior-level technical consultant and primary infrastructure lead for high-value client enterprise environments. This role bridges advanced cloud and hybrid architecture, proactive systems management, and executive client consultation.

Unlike traditional operational support roles focused primarily on break/fix ticketing, the System Administrator acts as a trusted technical advisor. Responsibilities include executing complex cloud transformations, optimizing hybrid infrastructure, driving Tier 3 operational escalations, conducting proactive technical health checks, and leading technology roadmapping alongside client leadership and Logicalis Account Executives.

Essential Duties and Responsibilities

Strategic Client Engagement & Technical Advisory

Serves as the dedicated technical owner and key contact for high-value Elite Managed Services enterprise accounts

Conducts regular technical health checks, architecture reviews, and technology roadmapping sessions in close partnership with client leaders and Logicalis Account Executives.

Translates complex business objectives into scalable, resilient technical solutions across hybrid cloud ecosystems.

Leads incident response for critical outages, delivering clear root cause analysis (RCA) and long-term remediation strategies with exceptional executive composure.

Cloud & Hybrid Infrastructure Engineering

• Azure Architecture & Operations: Architect, configure, and maintain enterprise Microsoft Azure environments, including IaaS, PaaS, networking, ExpressRoute, VPN Gateways, Azure Virtual Desktop (AVD), and storage.
• Identity & Access Management (IAM): Architect and administer identity solutions across Active Directory Domain Services (AD DS), Microsoft Entra ID, Single Sign-On (SSO), multifactor authentication (MFA), and Conditional Access policies.
• Hybrid Virtualization: Manage and integrate on-premises virtualized infrastructure, including VMware vSphere and Microsoft Hyper-V, with Azure cloud workloads.
• Backup & Disaster Recovery: Implement and regularly validate business continuity, backup, and failover capabilities across hybrid environments using Azure Recovery Services, Veeam, and Zerto.
• Automation & Scripting: Drive operational efficiency through administrative automation using PowerShell, Azure CLI, ARM templates, or Bicep.

Operational Governance & Continuous Improvement

Resolves complex, escalated technical issues spanning operating systems, cloud identity, networking, and virtualization platforms.

Authors and maintains high-quality technical documentation, operational runbooks, and environment architecture diagrams.

Adheres to and enforce ITIL-aligned Incident, Problem, and Change Management practices customized to enterprise governance standards.

Genera l

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, as well as Logicalis policies and procedures, to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline strongly preferred, or equivalent high-level professional industry experience.

Experience / Technical Requirements

Minimum of 7-10+ years of progressive experience in enterprise systems engineering, cloud administration, or senior managed services consulting roles.

Deep hands-on experience in Microsoft Azure cloud infrastructure design, deployment, resource optimization, and network topology.

Mastery of enterprise Active Directory Domain Services, including Group Policy, DNS/DHCP, and trust relationships, and Microsoft Entra ID, including Conditional Access, Privileged Identity Management (PIM), SSO, and hybrid synchronization.

Proficiency with Windows Server 2016-2022 and VMware vSphere or Hyper-V cluster management.

Solid scripting capabilities in PowerShell or Azure CLI for scalable systems administration.

Familiarity with enterprise networking, including Cisco switching, routing, and firewalls, or a legacy systems background in Linux, Unix, or IBM environments is a plus.

Certifications

• Microsoft Certified: Azure Administrator Asso