System Administrator

Logicalis, Inc.; United States; Teletrabalho; USD 61 000 - 70 000; Tempo integral

Resumo da oferta

Logicalis, Inc. provides operational support for customer infrastructure and cloud environments as a member of the 24x7x365 operations team.

Owns technical work across incidents, requests, problems, changes, and monitoring events from initial diagnosis through resolution. The role combines hands‑on administration with customer communication, accurate documentation, service‑level management, and continual improvement.

Qualificações

• Two or more years of infrastructure or managed services experience across multiple technologies.
• Proficiency in Windows and Linux administration, identity and access, Azure and Microsoft 365.
• Experience with virtualization, backup/recovery, and storage platforms, plus ITIL practices.

Responsabilidades

• Performs structured troubleshooting, remediation, and changes across on-premises and cloud environments.
• Owns incidents, requests, problems, changes, and monitoring events through resolution and updates.
• Maintains documentation, runbooks, knowledge articles, and troubleshooting standards.
• Captures reusable resolutions and identifies automation opportunities to reduce repeat work.
• Communicates with customers, prioritizes work by impact, and follows service commitments.

Conhecimentos

Incident management

Customer communication

Documentation

Service-level management

Continuous improvement

Formação académica

High school diploma or equivalent

Associate or bachelor’s degree in IT/related field

Ferramentas

Windows Server

Linux administration

Azure / Microsoft 365

VMware vSphere / Hyper-V

Veeam / data protection

NetApp / Dell / IBM storage

Descrição da oferta de emprego

Summary

Provides operational support for customer infrastructure and cloud environments as a member of Logicalis’ 24x7x365 operations team. Owns technical work across incidents, requests, problems, changes, and monitoring events from initial diagnosis through resolution. The role combines hands‑on administration with customer communication, accurate documentation, service‑level management, and continual improvement.

Essential Duties and Responsibilities

Performs structured troubleshooting, remediation, maintenance, patching, upgrades, configuration changes, and service enhancements across supported on‑premises, cloud, virtualization, backup, and storage technologies. Uses available monitoring, automation, diagnostic, and knowledge tools to restore service, reduce repeat work, and improve system performance. Owns assigned incidents, requests, problems, changes, project tasks, and monitoring events through resolution, fulfillment, or effective escalation. Prioritises work according to customer impact, urgency, service commitments, and operational risk; maintains ownership, clear communication, next steps, and customer‑facing updates throughout the work lifecycle. Creates, updates, and validates technical documentation, runbooks, knowledge articles, and troubleshooting standards. Captures reusable resolutions and identifies documentation gaps so that recurring work can be resolved consistently by the appropriate support tier, and creates or suggests automations where practical. Maintains current knowledge of established and emerging technologies and approaches new tools, platforms, and methods with curiosity, adaptability, and an open mindset. Completes required training to develop knowledge and skills needed to support new technologies effectively and apply them responsibly within new service definitions. Applies ITIL‑aligned incident, request, problem, change, knowledge, and major‑incident practices in accordance with customer‑specific procedures. Documents impact, actions, evidence, decisions, handoffs, and outcomes; participates in root‑cause analysis and post‑incident review; and identifies recurring issues for problem management, monitoring improvement, or automation. Maintains current knowledge of supported service offerings, customer environments, service definitions, and applicable service‑level commitments. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviours consistent with the organisation’s values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical, and professional behaviours. Supports and conducts self in a manner consistent with customer service expectations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certification Equivalent combination accepted.

Education High school diploma or equivalent required. An associate or bachelor’s degree in information technology, computer science, cybersecurity, or a related field is preferred. Relevant military experience, technical training, certifications, apprenticeships, and demonstrated professional experience may be considered in place of formal education.

Experience / Technical Requirements

Two or more years of infrastructure or managed services experience in multiple technologies, including any of the following: with demonstrated proficiency in at least two technology domains and working knowledge of adjacent domains. Relevant experience may include Windows and Linux administration; identity and access; Microsoft Azure and Microsoft 365; virtualization and cloud platforms; enterprise backup and recovery; Windows Server administration of currently supported versions; Active Directory Domain Services; Microsoft Entra ID; Group Policy; PowerShell Virtualisation and application‑delivery platforms, such as VMware vSphere, Microsoft Hyper‑V, Azure Virtual Desktop, and Citrix Virtual Apps and Desktops. IBM Technologies – AIX and IBMi Linux server administration, including skill with Ansible, Python, and cron scheduling.

Enterprise backup, recovery, and data‑protection platforms, such as Veeam, Azure Backup and Recovery Services vaults, Rubrik, Zerto, Backup Radar, and IBMi BRMS, including job monitoring, failure remediation, restore validation, and retention policies.

Enterprise storage and SAN technologies, including Netapp, Dell PowerStore, PowerVault, and Unity; HPE Nimble; Pure Storage; IBM storage platforms; and Cisco MDS and Nexus SAN switching.

Microsoft 365 administration, including Exchange Online, Teams, SharePoint Online, identity integration, licensing, security and compliance controls, service health, and user‑impact troubleshooting.

Experience using an ITIL‑aligned IT service management platform, such as ServiceNow.

Proficient use of Microsoft Office applications.

Certifications

• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ‑800 and AZ‑801)
• Microsoft Certified: Azure Administrator Associate (AZ‑104)
• Microsoft Certified: Azure Virtual Desktop Specialty (AZ‑140)
• Microsoft 365 Administrator Expert (MS‑102)
• VMware Certified Professional – Data Center Virtualisation (VCP‑DCV)
• Citrix Certified Associate – Virtualisation (CCA‑V)
• IBM Certified System Administrator – IBM i
• Red Hat Certified System Administrator (RHCSA; EX200) or Linux Foundation Certified System Administrator (LFCS)
• Veeam Certified Engineer+ (VMCE+), Rubrik Certified Systems Administrator (RCSA), or Zerto Certified Associate (ZCA)
• NetApp Certified Associate – Data Administrator (NS0‑163)
• Applicable Dell PowerStore, HPE Storage, or Pure Storage associate certifications

Other Skills and Abilities

Demonstrates reliability, accountability, and sound judgement while adhering to ITIL practices, company policies, customer procedures, and applicable change controls. Organises work effectively, manages competing priorities, maintains attention to detail, and follows through on commitments. Builds trust through professional, respectful, and responsive interactions with customers and colleagues. Explains technical information clearly and adapts communication style and level of detail to customers, peers, and leaders.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may also occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Equal Opportunity Employer

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, colour, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Salary Compensation Range

Salary Compensation Range: $60,569 to $70,000 per year

Benefits Summary

Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world. Through a globally connected network of specialist hubs, sector‑leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience. As Architects of ChangeTM, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.