System Administrator

Beyond SOF; Reston (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Beyond SOF in Reston, VA is seeking a System Administrator to manage mission-critical networks and provide high-level customer support. The role requires Top Secret/SCI clearance and willingness to work a 4pm–12am shift. You will troubleshoot IT assets, handle Remedy tickets, and monitor performance to ensure service quality.

The position emphasizes Windows 10/Active Directory expertise and security certifications, with opportunities to improve systems in a fast-paced Federal program environment.

Qualifications

• Experience troubleshooting and break/fix repairs with IT assets (desktops, laptops, printers, accessories).
• Experience with ticketing systems, including BMC Remedy.
• Knowledge of Windows 10 and Active Directory.

Responsibilities

• Provide resolve break fix tickets and ensure customers receive high levels of support.
• Monitor and manage performance to help customers overcome tough challenges.
• Identify problem areas and opportunities for improvement in a mission-critical network.

Skills

Troubleshooting IT assets

Customer support

Multi-tasking

Education

Bachelor's degree

Tools

Windows 10

Active Directory

BMC Remedy

Job description

System Administrator

Reston, VA, USA
Full-time
Clearance: Top Secret/SCI

Job Description

As a systems administrator on our program, you will:

• Provide resolve break fix tickets and ensure customers receive the highest level of customer support.
• Help customers overcome tough challenges through monitoring and performance management.
• Identify problem areas and opportunities for improvement in a mission-critical network.

Turn metrics into information and communicate their meaning.

Qualifications

Required Qualifications:

• Experience in troubleshooting and break and fix repairs with IT assets, including desktops, laptops, printers, and accessories
• Experience with ticketing systems, including BMC Remedy
• Knowledge of Windows 10 Operating System and Active Directory
• Security+ CE Certification
• Willing to work 4pm-12am shift

Desired Qualifications:

• Knowledge of DHCP, switches, and networking
• Ability to manage projects and multi-task
• Ability to work in a fast-paced environment
• Bachelor's degree
• CISSP, CAP, ITIL v3, or ITIL v4 Certification