Syngo Service Manager (Digital & Automation)

Siemens Healthineers; Houston (TX); On-site; USD 107,000 - 147,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers in Houston, TX is hiring a Service Manager to be the on-site operational owner for syngo.via and Digital & Automation imaging applications, ensuring system stability and clinical productivity.

You will coordinate with clinical users, customer IT, and Siemens service organizations, support upgrades and training, and track KPIs like uptime and user adoption in a fast-paced healthcare setting.

Qualifications

• 3+ years experience in healthcare IT or medical imaging.
• Knowledge of DICOM, HL7, PACS/VNA concepts.
• Experience working with clinical users and workflows.

Responsibilities

• Act as primary point of contact and first-line support for syngo.via users.
• Resolve common issues and escalated complex cases with structured diagnostics.
• Monitor system health, connectivity, and data flows (DICOM/HL7).
• Perform application-level administration including user access and configuration.
• Support radiology and cardiology workflows and provide end-user support.
• Coordinate with clinical teams, IT, and Siemens service organizations.
• Assist with upgrades, integrations, and training initiatives.
• Support project coordination and continuous improvement efforts.
• Track KPIs such as uptime, incident response, and user adoption.

Skills

Healthcare IT experience

DICOM HL7 PACS/VNA concepts

Clinical user workflows

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The syngo Service Manager acts as the on-site operational owner and first-line support lead for advanced visualization (syngo.via) and Digital & Automation imaging applications. This role ensures system stability, clinical productivity, and effective coordination between clinical users, customer IT, and Siemens support organizations.

Location: Houston, TX

Key Responsibilities

• Act as primary point of contact and first-line support for syngo.via users
• Resolve common issues and escalated complex cases with structured diagnostics
• Monitor system health, connectivity, and data flows (DICOM/HL7)
• Perform application-level administration including user access and configuration
• Support radiology and cardiology workflows and provide end-user support
• Coordinate with clinical teams, IT, and Siemens service organizations
• Assist with upgrades, integrations, and training initiatives
• Support project coordination and continuous improvement efforts
• Track KPIs such as uptime, incident response, and user adoption

What This Role Is (and Isn’t)

• Ensures systems are operational and users productive
• Acts as coordination and workflow enablement lead
• Does not replace customer IT
• Does not perform deep server or network troubleshooting

Required Qualifications

• 3+ years experience in healthcare IT or medical imaging
• Knowledge of DICOM, HL7, PACS/VNA concepts
• Experience working with clinical users and workflows

Preferred Qualifications

• Experience with syngo.via or Siemens D&A portfolio
• Hybrid clinical and IT background
• Experience in enterprise imaging environments

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The Base Pay Range For This Position Is

$107,060 - $147,213

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (