Switchboard Operator - Full Time

Bass Pro Shops; Victor (ID); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

Voluntary benefits

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Switchboard Operator / Receptionist to support the reception desk and switchboard. You will greet customers, answer calls, direct inquiries, and distribute applications to prospective associates.

The role requires friendly, professional communication, ability to handle cash and operate POS/PBX systems, and to assist management with scheduling and clerical tasks. This is a full-time, on-site position at our Idaho location.

Qualifications

• High School diploma or equivalent required.
• Strong communication and customer service skills are essential.
• Experience with a storefront switchboard/ reception is a plus.

Responsibilities

• Greet and assist customers at the reception desk.
• Answer and direct incoming calls via switchboard.
• Handle customer and associate inquiries and requests.
• Distribute applications to prospective associates.
• Coordinate and schedule appointments for management.
• Maintain bulletin boards and post schedules.
• Operate and troubleshoot basic POS and PBX systems.
• Maintain a clean, stocked work area and follow company policies.

Skills

Customer service

Phone calls

Communication

POS system

PBX system

Cash handling

Education

High School Diploma

Tools

POS register

PBX system

Job description

POSITION SUMMARY:

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk / Switchboard.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Answers and directs incoming phone calls in a prompt, friendly and outgoing manner.
• Handles customer and associate questions and requests.
• Distributes applications to prospective new associates.
• Coordinates and schedules appointments for Management.
• Files, copies and performs other clerical assignments as needed.
• Maintains associate bulletin boards; insures they are current; posts schedules.
• Remains familiar with store layout.
• Remains knowledgeable of all product.
• Remains aware of advertised sales, special events and store layout.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School diploma or equivalent experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system and computerized PBX system

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Constantly remain in a stationary position, often standing or sitting for prolonged periods
• Constantly communicate with others to exchange information
• Constantly repeat motions that may include the wrists, hands and/or fingers
• Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 50 pounds or more (utilizing a team lift as needed)
• Occasionally work in noisy environments

INDEPENDENT JUDGEMENT :

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Starting Pay Rate: $17.00 - $19.75

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops