Swing-Shift Shelter Supervisor: Trauma-Informed Leader

Insight Housing; Berkeley (CA); On-site; USD 63,273 - 77,334; Full time

Benefits offered by this job

Free Dental & Vision

Paid Holidays

Retirement Plan with a match

Paid Training

Mental Health Days

Sabbatical after 10 years

Flexible Spending Accounts

Professional Development Allowance

Parental Leave

Discounted Pet Insurance

Affordable Health Insurance with free

Dependent coverage 50%

Job summary

Insight Housing is seeking a Resident Advocate Supervisor for our men’s shelter to oversee daily operations and supervise Resident Advocates. This role ensures 24/7 staffing, provides guidance, and maintains a safe, trauma‑informed environment for residents.

Reports to the Program Manager and primarily covers swing shifts. Minimum 2 years in shelter/residential settings with 1 year in supervision, strong communication, and experience with 24/7 operations are required.

Qualifications

• 2 years of experience in a shelter/residential program or similar setting
• 1 year of supervisory/lead role experience
• Experience in 24/7 operations including evenings overnight swing shifts
• Strong written and verbal communication skills
• Ability to prepare and manage staff schedules and ensure full shift coverage

Responsibilities

• Prepare, manage, and maintain staff schedules for 24/7 shelter operations.
• Ensure shifts are covered, including on‑call staff and evenings/weekends/holidays.
• Provide day‑to‑day supervision and coaching to Resident Advocates.
• Monitor staff performance, attendance, and policy adherence.
• Respond to operational issues and resident emergencies during shifts.
• Ensure safety protocols, trauma‑informed care, and de‑escalation practices.
• Communicate staffing needs and incidents to the Program Manager and complete required documentation.
• Support onboarding and training of new Resident Advocates.
• Promote a respectful, inclusive environment for residents and staff.
• Participate in meetings, case conferences, and trainings.
• Monitor facility safety, cleanliness, and maintenance concerns.
• Review reports, logs, and case notes for quality and compliance.
• Enforce program rules consistently.

Skills

Staff supervision

Scheduling

Crisis response

Communication

Trauma-informed care

De-escalation

Documentation

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree in Human Services/Social Work/Psychology

Job description

Compensation: $70,304 + DOE

Schedule: Swing shift (2:00 PM–10:30 PM OR 4:00 PM – 12:30 AM); Tuesday–Saturday.

Benefits:

• Free Dental & Vision
• 19 Paid Holidays- Including 3 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health) and many more!
  
  

Company Overview

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive and sustainable housing solutions.

Program Overview

Insight Housing's Housing portfolio manages a comprehensive continuum of care, starting with immediate crisis relief through the Men's and Women's Emergency Overnight Shelters and the foundational Meals Program. This foundation is integrated with structured stability programs, including Transitional Housing for Veterans delivered via the Grant and Per Diem (GPD) program. Our long-term strategy focuses on maintaining housing security through diverse permanent options, specifically Permanent Supportive Housing (PSH) for the chronically homeless and specialized Licensed Adult Residential Facilities (ARFs), ensuring a systematic pathway for clients moving from homelessness to long-term stability.

Position Summary

The Resident Advocate Supervisor oversees the daily operations and supervision of Resident Advocates at the men’s shelter. This position ensures continuous 24/7 staffing coverage, provides direct supervision and support to frontline staff, and ensures a safe, supportive, and trauma-informed environment for residents. The Supervisor reports directly to the Program Manager and works primarily swing shifts.

Essential Duties And Responsibilities

• Prepare, manage, and maintain staff schedules to ensure full coverage for 24/7 shelter operations.
• Ensure all shifts are covered, including coordinating on-call staff and filling shifts as needed including evenings, weekends, or holidays.
• Provide day-to-day supervision, coaching, and support to Resident Advocates.
• Monitor staff performance, attendance, and adherence to policies and procedures.
• Respond to operational issues, resident concerns, and emergencies during assigned shifts.
• Ensure Resident Advocates follow safety protocols, de-escalation practices, and trauma-informed care standards.
• Communicate staffing needs, incidents, and operational updates to the Program
• Manager and complete required documentation.
• Support onboarding and training new Resident Advocates.
• Promote a respectful, inclusive, and supportive environment for residents and staff.
• Participate in meetings, case conferences, and trainings
• Monitor facility safety, cleanliness, and maintenance concerns.
• Review reports, logs, and case notes for quality and compliance.
• Enforce program rules, policies, and procedures consistently and fairly
  
  

Minimum Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred.
• Minimum of 2 years of experience working in a shelter, interim housing, residential program, or similar congregate care setting.
• At least 1 year of experience in a supervisory, lead, or shift-lead role, or demonstrated experience providing oversight of staff during assigned shifts.
• Experience working in 24/7 operations, including evening, overnight, or swing shifts.
• Demonstrated knowledge of shelter operations, safety protocols, and crisis response.
• Ability to prepare and manage staff schedules and ensure full shift coverage, including use of on-call staff.
• Experience supervising frontline staff and addressing performance, attendance, and conduct issues.
• Strong written and verbal communication skills
  
  

Preferred Qualifications

• Experience working with individuals experiencing homelessness.
• Training or experience in trauma-informed care, de-escalation, and conflict resolution.
• Familiarity with incident reporting, documentation standards, and compliance requirements.
• Prior experience supporting onboarding and training of frontline staff.
• Bilingual or multilingual abilities relevant to the population served.
  
  

Knowledge, Skills, & Abilities

• Ability to supervise staff in fast-paced, high-stress environments.
• Strong problem-solving skills and ability to make sound decisions during crises.
• Ability to enforce policies consistently while maintaining a supportive team culture.
• Ability to de-escalate conflicts and model calm, respectful interactions.
• Strong organizational skills to manage schedules, shift coverage, and daily operations.
• Ability to maintain confidentiality and handle sensitive situations professionally.
• Commitment to trauma-informed, client-centered, and culturally responsive practices.
  
  

Special Requirements

• Ability to work assigned swing shifts (2:00 PM–10:30 PM OR 4:00 PM – 12:30 AM); Tuesday–Saturday.
• Ability to remain on site and responsive during assigned shifts.
• Successful completion of background checks as required by funders and agency policy.
• Must be able to obtain TB clearance