SVS Vision - Optician - Mt Clemens, MI

SVS Vision

Clinton Charter Township (MI)

On-site

USD 5,000 - 8,000

Full time

14 days+

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Benefits offered by this job

Energetic environment

Paid vacation

Personal time off

Anniversary bonus

Paid mileage

Vision benefits

Life and disability insurance

41(k) matching plans

Discounts on items and services

Growth opportunities

Job summary

SVS Vision is hiring an Optician to help customers select eyewear, lenses, and contact lenses based on prescriptions. You will work with a team of eye care professionals and serve patients who have had eye exams.

Provide excellent patient and customer service during selection, ordering, and dispensing of eyewear. Pre-screening before exams and processing medical bills are also part of duties.

Qualifications

Maintain a state license as required by the state.
High school diploma or equivalent.
Previous office and/or optical dispensing experience preferred.
Ability to handle multiple customer interactions/phone calls.
Ability to analyze prescriptions and assist with eyewear needs.

Responsibilities

Provide excellent customer and patient service according to company and store standards.
Analyze patient eyewear needs.
Recommend specific lenses, coatings, and frames to satisfy patient needs.
Assist patients in selecting frames according to style and color, ensuring frames coordinate with facial measurements and prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.

Skills

License maintenance

High school diploma

Experience in optical dispensing

Multitasking

Eyewear prescription analysis

Education

High school diploma or equivalent

Job description

Average range of $350–$750 per month in commission sales.

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan‑based company with over 80 offices in nine states, we are one of the largest optical companies in the Midwest. We are a family‑oriented company that recognizes and rewards employees for their hard work. Our philosophy drives an exciting, fun work environment where employees thrive while providing the best customer service possible.

SVS also offers an employee referral bonus and supplemental earnings for opticians, who can enjoy free designer glasses yearly and significant discounts.

Job Summary

SVS Vision Opticians will help customers choose the right eyeglasses, lenses, or contact lenses based on their prescription. Opticians work with a team of eye care professionals (optometrists) and primarily serve patients who have had an eye exam.

Position Summary

Provide excellent patient and customer service during the selection, ordering, and dispensing of eyewear. Complete pre‑screening activities before patient exams. Prepare work orders for the optical lab, process medical billing, and maintain frame inventory.

Duties and Responsibilities

Customer Service

Provide excellent customer and patient service according to company and store standards.
Analyze patient eyewear needs.
Recommend specific lenses, lens coatings, and frames to satisfy patient needs.
Assist patients in selecting frames according to style and color, ensuring frames coordinate with facial measurements and prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.

Business and Operational Standards

Maintain complete knowledge of third‑party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders containing specific instructions for the optical lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.
Confirm appointments.
Process transactions in the optical billing and point of sale systems.
Upload supporting documents to EHR, including ID, insurance cards, and plan sheets.
Organize and file patient and customer records.

Minimum Knowledge, Experience & Skills Requirements

Maintain license as required by state.
High school graduate or equivalent.
Previous experience in an office and/or optical dispensing setting preferred.
Ability to handle multiple customer interactions/phone calls at a time.
Ability to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.

Essential Functions & Work Requirements

Effectively communicate at all levels within the organization.
Read and write at a high school graduate level.
Sit or stand for extended periods.
Operate office equipment (tablet, PC, telephone, fax, copier, etc.).
Lift 10 to 20 pounds.
See (near, distance, color, and depth perception).
Manual and finger dexterity; hand/arm steadiness.
Grip and hold items; good eye and hand coordination.
Operate a cash register, optical equipment, and tools.
Adapt to changing policies and duties.
Work normal or extended hours (evenings, nights, weekends) to meet deadlines.
Travel between offices to support patient care and company objectives.

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not an exhaustive list of responsibilities, duties, or skills required.

Benefits and Perks