SVP, Global Growth Systems

Salesforce; Seattle (WA); On-site; USD 373,000 - 465,000; Full time

Job summary

Salesforce seeks a transformational leader to build and head Global Growth Systems, a newly created org responsible for reimagining how customer growth happens at scale across Salesforce. This role sits at the center of turning marketing into adaptive, intelligent growth powered by data, AI, and automation.

You will partner with Product, Engineering, Sales, and Analytics to deliver measurable business outcomes, architect a unified growth engine, and lead a world-class global team through

Qualifications

• Proven builder and operator with deep accountability for business outcomes, not just marketing activities.
• Experience leading large-scale digital growth, performance marketing, lifecycle, growth platform, or marketing systems organizations at global scale.
• Strong systems thinker connecting customer behavior, data, technology, AI, and execution into scalable operating models.
• Deep expertise across AI, automation, experimentation, analytics, MarTech, lifecycle engagement, and digital ecosystem design.
• Track record transforming legacy operating models into modern, high-velocity growth organizations.
• Ability to build trust and partnerships across Product & Engineering, Sales, Data Science, and Marketing.
• Strong understanding of customer acquisition economics, conversion systems, engagement signals, and full-funnel optimization.
• Experience designing and operating real-time decisioning and experimentation systems.
• Leadership capabilities with experience scaling high-performing global teams through transformation.
• Curiosity and conviction about how AI and agentic systems will reshape enterprise growth.
• Executive presence and ability to influence at the highest levels.

Responsibilities

• Define and lead the vision and operating strategy for Global Growth Systems across Salesforce.
• Build and evolve a next-generation intelligent growth engine spanning digital engagement, lifecycle orchestration, AI, automation, experimentation, and customer intelligence.
• Transition marketing from static campaigns to an adaptive, always-on growth system.
• Architect unified customer engagement systems across paid, owned, web, lifecycle, and AI-driven channels.
• Design intelligent decisioning that optimizes acquisition, conversion, retention, and expansion in real time.
• Lead AI, automation, and agentic tech adoption across the global marketing ecosystem.
• Partner with Product & Engineering to build scalable growth infrastructure and AI-powered workflows.
• Create an operating culture grounded in experimentation, speed, data, and measurable outcomes.
• Drive organizational transformation across people, process, and technology.

Skills

Builder & operator

Growth leadership

Systems thinking

AI & analytics

Cross-functional collaboration

Executive communication

Global scaling

Decisioning & experimentation

Education

Bachelor- or Master-level degree

Tools

AI platforms

MarTech stack

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’ll be in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is building the next-generation agent first growth engine for the AI era.

We are looking for a transformational leader to build and lead Global Growth Systems — a newly created organization responsible for reimagining how customer growth happens at scale across Salesforce.

This is not a traditional marketing role.

This is a systems, intelligence, and business transformation role at the center of how Salesforce acquires, engages, converts, and grows customer relationships globally.

The world is rapidly shifting from static campaigns and channel-based marketing toward adaptive, AI-powered growth systems that operate continuously, learn in real time, and orchestrate engagement across every customer touchpoint. We believe the companies that win over the next decade will not simply market better, they will build smarter growth systems.

Global Growth Systems will sit at the center of that transformation for Salesforce.

This leader will architect and operate a modern growth engine that connects data, AI, automation, digital engagement, lifecycle orchestration, experimentation, and customer intelligence into a unified system designed to drive measurable business outcomes. The mandate is broad: rethink how growth works, modernize the operating model, and help Salesforce lead the industry in how AI transforms customer acquisition and engagement.

The right leader is equal parts operator, technologist, strategist, and builder. Someone who understands that the future of growth will be powered by intelligent systems, not disconnected campaigns. Someone who can build trust across Product & Engineering, Sales, Marketing, Data Science, and Executive Leadership because they consistently deliver business results.

You should be deeply curious about how AI and agentic systems will reshape customer journeys, decisioning, experimentation, and organizational design. You should care about speed, systems thinking, operational excellence, and measurable impact. And you should believe that growth is no longer a function — it is an enterprise capability.

What You’ll Own

• Define and lead the vision and operating strategy for Global Growth Systems across Salesforce
• Build Salesforce’s next‑generation intelligent growth engine spanning digital engagement, lifecycle orchestration, AI, automation, experimentation, and customer intelligence
• Transition marketing from static, campaign‑based execution to an adaptive, always‑on growth system
• Architect unified customer engagement systems across paid, owned, web, lifecycle, SEO/SEM, social, and emerging AI‑driven channels
• Design intelligent decisioning systems that continuously optimizes acquisition, conversion, retention, and expansion in real time
• Lead the adoption and integration of AI, automation, and agentic technologies across the global marketing ecosystem
• Partner deeply with Product & Engineering to build scalable growth infrastructure, customer experiences, experimentation systems, and AI‑powered workflows
• Create an operational culture grounded in experimentation, speed, accountability, data, and measurable business outcomes
• Drive organizational transformation, capability building, and operating model evolution across people, process, and technology
• Build and lead a world‑class global organization spanning growth, marketing technology, AI, analytics, automation, and digital strategy
• Establish Salesforce as an industry leader in AI‑powered enterprise growth systems

What We’re Looking For

• Proven builder and operator with deep accountability for business outcomes, not just marketing activities
• Experience leading large‑scale digital growth, performance marketing, lifecycle, growth platform, or marketing systems organizations at global scale
• Strong systems thinker with the ability to connect customer behavior, data, technology, AI, and execution into scalable operating models
• Deep expertise across AI, automation, experimentation, analytics, MarTech, lifecycle engagement, and digital ecosystem design
• Track record of transforming legacy operating models into modern, high‑velocity growth organizations
• Ability to build strong trust and operational partnership across Product & Engineering, Sales, Data Science, and Marketing
• Strong understanding of customer acquisition economics, conversion systems, engagement signals, and full‑funnel optimization
• Experience designing and operating real‑time decisioning and experimentation systems
• Strong organizational leadership capabilities with experience scaling high‑performing global teams through transformation
• High degree of curiosity and conviction around how AI and agentic systems will reshape enterprise growth
• Executive presence and communication skills with the ability to influence at the highest levels of the company
• Comfortable operating in highly dynamic, cross‑functional, and ambiguous environments

Why This Role Matters

The future of growth will not be built around campaigns.

It will be built around intelligent systems that understand customers, adapt in real time, coordinate engagement across channels, and continuously optimize outcomes through AI and automation.

Salesforce is uniquely positioned to lead this transformation.

This role is an opportunity to build the operating system for modern enterprise growth inside one of the world’s most important technology companies — shaping how AI, data, automation, and customer engagement converge to drive the next decade of business growth.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $373,000 - $465,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $373,000 - $465,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.