SVP, Enterprise AI & Automation Platforms

Voya Financial; Charleston (SC); On-site; USD 313,000 - 391,000; Full time

Benefits offered by this job

Health insurance

401(k) matching contributions

Tuition reimbursement

Paid time off

Job summary

Voya Financial is seeking an executive to own the strategy, development, and operation of the company’s AI, automation, intelligence, and data capabilities. You will lead a combined team across AI engineering, data science, and platform modernization to deliver scalable, observable, and compliant AI services.

The role focuses on embedding AI into software delivery, business operations, and customer experiences, driving measurable improvements in productivity, quality, and value while expanding

Qualifications

• Bachelor's degree required.
• 15+ years of experience leading technology, engineering, data, AI, automation, or platform organizations.
• Significant executive-level accountability for enterprise transformation initiatives.
• Experience leading AI, automation, or developer platform transformations and translating emerging technology into measurable business outcomes.
• Experience operating in highly regulated industries.
• Strong understanding of AI, automation, software engineering, data management, governance, and enterprise architecture.
• Experience leading geographically distributed teams and capability centers.

Responsibilities

• Build and operate Voya’s Enterprise AI Platform as the shared foundation for AI capabilities across the company.
• Establish enterprise standards, governance, security, observability, and responsible AI controls.
• Transform software development lifecycle by embedding AI across architecture, development, testing, deployment, and operations.
• Lead enterprise Data Science, ML, and Applied AI capabilities, from experimentation to production.
• Partner with business leaders to prioritize high‑value use cases and deliver measurable outcomes.
• Lead Intelligent Automation and RPA capabilities, evolving automation toward AI-enabled workflows.
• Define enterprise intelligence and data architecture to support AI, automation, and digital experiences.

Skills

Executive leadership

Enterprise AI

Data governance

Regulated industries experience

Education

Bachelor's degree

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get To Know The Opportunity

This executive will own the strategy, development, and operation of Voya’s enterprise AI, automation, intelligence, and data capabilities. The role brings together Enterprise AI and Agentic Platforms, AI‑Native Software Engineering, Data Science and Applied AI, Intelligent Automation, Enterprise Intelligence and Knowledge Architecture, and Enterprise Data Platforms and Governance.

Success will be measured by how effectively AI, automation, and data are embedded in how Voya builds software, operates the business, serves customers, and supports associates, while creating scalable capabilities and differentiated business value.

The Contributions You’ll Make

• Build and operate Voya’s Enterprise AI Platform as the shared foundation for AI capabilities across the company, including reusable services for model management, orchestration, agents, knowledge retrieval, evaluation, context management, and developer enablement.
• Establish enterprise standards, governance, security, observability, and responsible AI controls, and drive adoption across technology and business teams through a hub‑and‑spoke operating model.
• Transform Voya’s software development lifecycle by embedding AI across architecture, development, testing, deployment, and operations, using reusable tools and standards to improve developer productivity, software quality, and speed to market.
• Lead enterprise Data Science, Machine Learning, and Applied AI capabilities, industrializing solutions from experimentation through production, including model development, validation, deployment, and monitoring.
• Partner with business leaders to prioritize high‑value use cases and deliver measurable business outcomes.
• Lead Voya’s Intelligent Automation and RPA capabilities, evolving traditional automation toward AI‑enabled and agentic workflows across RPA, workflow automation, document processing, process mining, and AI‑driven orchestration.
• Define Voya’s enterprise intelligence, knowledge, and data architecture to support AI, automation, and digital experiences, and build reusable knowledge and intelligence services across customer, associate, advisor, and agent experiences.
• Lead data architecture, engineering, governance, data products, and platform modernization, ensuring enterprise data and intelligence are trusted, governed, secure, explainable, and portable across technology providers.
• Build and lead high‑performing teams across AI engineering, platform engineering, data science, automation, intelligence, and data.
• Grow Voya‑owned capabilities while selectively leveraging technology providers, hyperscalers, implementation partners, and Voya’s Global Capability Center, with effective knowledge and capability transfer that keeps strategic assets and expertise within Voya.
• Drive enterprise adoption and reuse of AI, automation, data, and intelligence assets, delivering measurable improvements in software delivery, developer productivity, operational efficiency, quality, customer experience, and business performance.

Minimum Knowledge & Experience

• Bachelor's degree required.
• 15+ years of experience leading technology, engineering, data, AI, automation, or platform organizations.
• Significant executive‑level accountability for enterprise transformation initiatives.
• Demonstrated success building and scaling enterprise platforms adopted across large organizations.
• Experience leading AI, automation, or developer platform transformations and translating emerging technology into measurable business outcomes.
• Experience operating in highly regulated industries.
• Strong understanding of AI, automation, software engineering, data management, governance, and enterprise architecture.
• Experience leading geographically distributed teams and capability centers.

Preferred Knowledge & Experience

• Advanced degree preferred.
• Experience building enterprise AI platforms or AI hubs.
• Experience implementing AI‑native software development practices.
• Experience deploying enterprise‑scale intelligent automation programs.
• Experience building reusable agentic capabilities and enterprise AI services.
• Financial services, insurance, wealth management, retirement, or benefits experience.
• Experience integrating platform, data, and AI capabilities into a unified operating model.
• Demonstrated success building internal capabilities through strategic partnerships and talent acquisition.

How This Role Aligns To Our Core Four

Voya’s Core Four are the expectations that guide how we serve customers, improve the business, lead our people, and deliver with discipline; this role advances each through enterprise AI, automation, and data leadership.

• Instill Customer Obsession: Build trusted intelligence, data, and automation capabilities that improve customer, advisor, and associate experiences.
• Transform with Automation/AI: Scale responsible AI, agentic platforms, AI‑native engineering, and intelligent automation across the enterprise.
• Drive Higher Performance Through Our People: Create clear operating models and build high‑performing, AI‑native teams across Voya and the Global Capability Center.
• Execute on the Fundamentals: Embed security, governance, observability, explainability, quality, and risk discipline into every platform and production capability.

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long‑term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$312,760 - $390,950 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well‑reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes