SVP, Customer Success

Confidential; Boston (MA); Remote; USD 120,000 - 180,000; Full time

Job summary

An esteemed philanthropic organization is on the lookout for a Senior Vice President of Customer Success to spearhead customer-centric initiatives. This remote role requires a visionary leader with over 15 years of experience in account management and sales within the healthcare sector. The successful candidate will drive revenue growth through new business acquisition and client retention, ensuring exceptional value delivery to clients. With a focus on strategic thinking and excellent communication skills, this position offers the chance to shape the organization's customer success strategy while collaborating with cross-functional teams. If you're passionate about making a difference in healthcare, this opportunity is for you.

Qualifications

• 15+ years of progressive leadership experience in account management and sales.
• Strong understanding of the healthcare ecosystem and emerging trends.

Responsibilities

• Lead customer-centric initiatives and manage a geographically dispersed team.
• Develop and execute customer success strategy focusing on retention and satisfaction.

Skills

Customer Success Management

Sales Leadership

Account Management

Strategic Thinking

Negotiation Skills

Relationship Building

Healthcare Knowledge

Education

Bachelor's Degree in Healthcare Administration

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Bachelor's Degree in Communications

Job description

Esteemed philanthropic organization focused on improving & streamlining healthcare business processes

Industry: Information Technology and Services

Type: Non Profit

Founded: 1998

Employees: 51-200

Categories

• Health Care
• Enterprise
• Technology
• Affordable Care Act
• CAQH
• CORE
• Centers for Disease Control and Prevention
• Clinical Data
• Custom Software & Technical Consulting
• Data
• HIPAA
• Hospitals
• Information Exchange
• Insurance
• Journalism
• Management
• Membership Organizations
• Organizations
• Washington
• Association
• Consulting & Professional Services
• Information technology
• Nonprofit
• Credentialing
• Electronic transactions
• Marketing and communications
• Member data

Business Classifications

• Enterprise

About the Role

The organization is seeking a Senior Vice President (SVP) of Customer Success to lead customer-centric initiatives and manage a geographically dispersed team. The successful candidate will align the organization to deliver exceptional value to clients, driving revenue growth through new business acquisition, client retention, and organic growth. This role requires a dynamic leader with a proven track record in customer-facing roles within the healthcare or data solutions industries. Responsibilities include developing and executing the customer success strategy, focusing on customer retention, satisfaction, and expansion. Key duties involve sales and account management leadership, fostering a high-performance culture, and collaborating with cross-functional teams to ensure customer success aligns with company goals. Candidates should have at least 15 years of progressive leadership experience in account management and sales within healthcare, with a Bachelor's degree in healthcare administration, business, marketing, or communications preferred. The role demands strategic thinking, excellent communication, negotiation, and relationship-building skills, along with a strong understanding of the healthcare ecosystem and emerging trends. The SVP will set and monitor performance goals, develop incentive plans, and report on organizational progress. This is a remote position, with travel requirements of 25-50% for client and team meetings across the country.