SVP, Client Relations

First American; United States; Remote; USD 135,000 - 180,000; Full time

Benefits offered by this job

401k

PTO / paid sick leave

Employee stock purchase plan

Medical, dental, vision

Job summary

First American is seeking an SVP, Client Relations at ServiceMac to lead growth through strategic account management and client engagement. You will manage a team, align resources, and drive long-term retention across large accounts.

The role requires 8+ years of progressive management, strong planning, cross-functional collaboration, and the ability to develop solutions with implementations teams. This is a full-time role in the US.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Advanced degree preferred.
• 8+ years progressive management experience.
• Experience leading teams in multiple locations.
• Strong strategic account planning and client relationship skills.

Responsibilities

• Collaborate with and facilitate involvement of company personnel to meet strategic objectives and client expectations.
• Lead strategic account planning to develop mutual performance objectives and milestones.
• Develop client-focused solutions with implementation teams.
• Represent the company professionally to build trust with accounts and relationships.
• Forecast and contribute to cross-selling future initiatives and products.
• Interface with the Client for large accounts and maintain ongoing business relationships at all levels.
• Supervise a large staff, hire, coach, conduct reviews, and manage performance.

Skills

Strategic planning

Leadership

Client relationship management

Cross-functional collaboration

Forecasting / cross-selling

Education

Bachelor's degree

Advanced degree preferred

Tools

CRM tools

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The SVP, Client Relations at ServiceMac is responsible for leading and driving organizational growth through engagement and strategic account management. Manage and motivate a team; plan and execute scalable strategies for long-term client retention.

Essential Functions

• Collaborate with and facilitate the involvement of company personnel, including support, professional services, and management resources to meet strategic account performance objectives and client expectations
• Proactively lead strategic account planning process across the team that develops mutual performance objectives, financial targets, and critical milestones
• In partnership with implementation teams, develop solutions that best address client needs, while coordinating the involvement of all necessary company personnel
• Represent Company in a professional way to build trust with accounts and relationships by being a complete expert in the field and with segment-specific products and processes
• Serve as an adviser to clients and forecast/contribute to cross-selling future initiatives, products and processes
• May serve as the primary interface to the Client for a limited number of assignedlarge accounts, in building and maintaining productive, ongoing business relationships at all levels of management with regard to operational needs, communication, client service and performance
• Has full supervisory responsibility for a large staff. Delegates tasks, manages workflow and plans staffing requirements. Responsible for salary administration. Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions. Coaches and mentors staff; provides development opportunities.
• Ensures that teams and individuals understand roles and responsibilities via clear communication of goals and objectives. Meets with individual team members on performance measurements, goals and evaluations.

Knowledge and Skills/Technology Used

• Demonstrated competency in executing strategic plans
• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
• Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
• Experience and knowledge of functional tools and infrastructure
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions

Typical Education

• Bachelor’s degree or equivalent combination of education and experience
• Advanced degree preferred

Typical Range of Experience

• 8+ years progressive management experience

Pay Range: $135,100 - $180,150 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.