Sustainment Post-Delivery Program Manager

Saab; Town of Cicero (NY); On-site; USD 102,000 - 132,000; Full time

Benefits offered by this job

Medical benefits

Vision & dental

401(k) matching

Tuition assistance

Employee stock options

Wellness programs

Disability coverage

Job summary

Saab, Inc. is seeking a Post-Delivery Program Manager to oversee sustainment activities for multiple DoD fielded systems. You will serve as the primary liaison among program leadership, customers, and Saab teams, ensuring cost, schedule, and quality objectives are met.

The role requires strong leadership, coordination across functions, and a focus on continuous improvement, risk mitigation, and timely customer communication. Occasional travel may be required.

Qualifications

• Bachelor’s degree in engineering, business, or related field with 5+ years of experience, or a Master’s with 3+ years experience.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with MS Office products (Word, Visio, Excel, Project, PowerPoint).
• Strong organizational, multitasking, and time management skills.
• Ability to thrive in a fast-paced, decentralized environment.
• Understanding of quality and continuous improvement concepts (Lean, Six Sigma).
• Strong verbal and written communication skills.
• Ability to influence cross-functional teams without direct authority.
• Must currently hold a Secret Security Clearance.

Responsibilities

• Serve as the primary point of contact for post-delivery activities and coordinate with leadership, customers, and Saab teams.
• Provide programmatic leadership and oversight of depot and customer support activities, including prioritization and cost/schedule performance.
• Manage Basic Order Agreements, quoting, PO reviews, and Task Order management.
• Coordinate spares, repairs, and service contracts for integration efforts, on-site testing, and training.
• Plan and execute service events with customers, Saab engineers, field technicians, and managers.
• Support field technicians by coordinating parts and follow-up discussions with Saab staff.
• Track on-time delivery and key program metrics across sustainment activities.
• Contribute to revenue forecasts and order projections; analyze failure trends for RCCA and risk mitigation.
• Complete system handovers with Production PMs and prepare program updates for PMRs.
• Identify process improvements and ensure compliance with Saab SOPs.

Skills

Program management

Cross-functional leadership

Lean Six Sigma

Quality assurance

Communication skills

Security clearance

Project coordination

Education

Bachelor’s degree in Engineering/Business

Master’s degree (preferred)

Tools

Microsoft Office

Visio

Excel

Project

PowerPoint

Job description

Job Description:

Saab, Inc. is seeking a Post-Delivery Program Manager (PDPM) to oversee sustainment support activities for multiple products following hardware delivery to Department of Defense (DoD) customers. The PDPM serves as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and cross-functional Saab teams throughout the lifecycle of fielded systems.

The successful candidate will apply program and project management principles to oversee sustainment operations, resolve customer support challenges, and ensure performance objectives are met. This role requires strong leadership, cross-functional coordination, and a focus on quality, risk mitigation, and continuous improvement.

Responsibilities:

• Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders as appropriate.
• Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance in support of PDPM CAM responsibilities.
• Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management.
• Manage spares and repair quoting, order management, and service contract proposals for integration efforts, on-site testing and troubleshooting support, and training activities.
• Coordinate service event planning and execution with the Technical Support Manager, customers, Saab engineers, and field technicians, ensuring required parts and materials are available in advance.
• Support field technicians during service events by coordinating additional parts for troubleshooting and facilitating follow-up discussions with appropriate Saab team members.
• Coordinate spares and repairs with cross-functional teams, including Contracts, Finance, Configuration Management, Supply Chain, Manufacturing, Engineering, and Test.
• Track on-time delivery and other key program metrics, ensuring cost, schedule, and quality objectives are managed across sustainment activities.
• Participate in Saab's financial planning cycles by providing revenue forecasts and order projection feedback.
• Analyze failure trends to drive improvements, request Root Cause Corrective Action (RCCA) reports, communicate findings to customers, and identify and mitigate customer inventory risks.
• Complete system handovers with the appropriate Production Program Manager to ensure a clear transition of responsibilities and relevant information.
• Develop customer reports aligned with the customer's model and present program updates during formal Saab and customer Program Management Reviews (PMRs).
• Ensure compliance with Saab Standard Operating Procedures (SOPs) and identify opportunities for process improvement.
• Travel up to 15% annually, both domestically and internationally.

Compensation Range: $101,600 - $132,000

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Qualifications:

• Bachelor’s degree in an Engineering, Business, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of experience, or an equivalent combination of education and experience.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint.
• Strong organizational, multitasking, and time management skills, with the ability to follow up on action items and requests in a timely manner.
• Ability to thrive in a fast-paced, decentralized environment.
• Understanding of quality and continuous improvement concepts and principles, including Lean and Six Sigma
• Strong oral and written communication skills.
• Comfortable working with employees and stakeholders at all levels of the organization.
• Ability to drive and influence cross-functional teams without direct authority.
• Must currently hold a Secret Security Clearance.

Desired Qualifications:

• Knowledge of Military Logistics and Maintenance Principles.
• Understanding of the DoD acquisition process.
• Knowledge of systems or systems engineering principles.
• Understanding of Configuration Management, system baselines, and the impacts of hardware, software, and firmware changes on integrated systems.

Applicable Military Occupational Backgrounds:

Military experience as a Commissioned Officer (O-3/ CPT or higher) or Senior Noncommissioned Officer (E-7 or higher) in occupational specialties related to the operations and/or sustainment of complex systems, such as Aviation, Field Artillery, Air Defense, and other integrated military systems. Other applicable backgrounds include Engineering, Logistics, Maintenance, Operations, Aviation.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug‑free workplaces. As a condition of employment, candidates will be required to pass a pre‑employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work‑life balance, a business casual atmosphere and comprehensive benefits.

Highlights include:

• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

About Us:

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Aff ... Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.