Sustainment Lead / O&S Manager - ACWS

DSA; Fort Dix (NJ); On-site; USD 160,000 - 170,000; Full time

Job summary

DSA is seeking an Operations & Sustainment Lead to oversee production environment operations, Tier 3 incident and defect resolution, and system health monitoring. The role includes release coordination, security patching, and SLA performance reporting to sustain reliable mission operations.

The ideal candidate has a Bachelor's degree in IT/CS, 8–10 years of IT operations leadership, and hands-on experience with Jira, AESMP, Appian, and AWS environments.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• ITIL Foundation or higher and relevant certs (e.g., AWS SysOps, SDP).
• 8–10 years leading IT ops and sustainment for large enterprise systems, preferably DoD.
• Experience with incident resolution, SLA/SLO tracking, and RCA using Jira/AESMP.

Responsibilities

• Oversee ACWS production environment operations and sustainment activities.
• Manage Tier 3 incident and defect resolution per SLAs.
• Monitor system health, maintain SOPs, and conduct root cause analysis.
• Coordinate communications, outages, releases, and security patching.
• Provide defect prioritization and support COOP/DR planning.
• Report system health and SLA metrics in Production Status Meetings.

Skills

Incident management

SLA tracking

System health monitoring

Stakeholder briefing

Education

Bachelor's degree in IT/CS

Tools

Jira

AESMP

Appian

AWS

Job description

Operations & Sustainment Lead Summary:

Leads Operations and Sustainment activities by overseeing production environment operations, Tier 3 incident and defect resolution, system health monitoring, release coordination, security patching, and SLA performance reporting to sustain reliable mission operations.

Required Skills:

• Bachelor's degree in IT, Computer Science, or a related field.
• ITIL Foundation or higher, AWS Certified SysOps Administrator - Associate, Certified SAFe® DevOps Practitioner (SDP).
• 8–10 years of experience leading IT operations and sustainment for enterprise mission systems, preferably within large-scale DoD environments
• Strong experience managing Tier 3 technical support, incident and defect resolution, SLA/SLO tracking, and root cause analysis using tools such as Jira and AESMP, with knowledge of AWS environments and the Appian platform
• Ability to monitor system health, maintain operational SOPs, and coordinate production communications
• Experience supporting release coordination, outage scheduling, security patching, and operational readiness activities
• Ability to brief system health, performance metrics, SLA compliance, and operational risks to stakeholders
• Working knowledge of AI concepts and practical applications

Desired Qualifications:

• Experience supporting Army or DoD production systems, Appian or low-code applications, COOP/DR planning, and secure cloud environments is highly desired

Responsibilities:

• Oversee ACWS production environment operations and sustainment activities
• Manage Tier 3 incident and defect resolution in accordance with SLAs
• Monitor system health, maintain SOPs, and conduct root cause analysis for operational issues
• Coordinate system communications, outage scheduling, traditional releases, and security patching
• Provide defect prioritization recommendations and support COOP/DR planning
• Participate in recurring Production Status Meetings to report system health, performance metrics, and SLA compliance

#DSA209 #LI-JE1

The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate’s qualifications, experience, skills, and other job-related factors.

DSA - Salary Pay Range $160,000 — $170,000 USD

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

DSA is proud to be an Equal Opportunity Employer.

DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.