Sustaining Product Manager — Hardware-Software Diagnostics

SeeScan LLC; San Diego (CA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with partial company match

Flexible PTO with no cap

Job summary

SeeScan is seeking a Product Manager to support the ongoing health, reliability, and serviceability of our fielded hardware-software integrated diagnostic products. You will bridge engineering and customer experience through the entire product lifecycle, including sustaining initiatives, pilot run validation, component lifecycle planning, and repair data analysis.

This is a fully onsite position located in San Diego.

Qualifications

• B.S. in Electrical, Mechanical, Systems Engineering or related technical discipline.
• 5+ years in sustaining, product, or manufacturing engineering for hardware-software products.
• Hands-on familiarity with PCBs, firmware, and mechanical assemblies.
• Proficiency with data tools (Excel, Google Sheets) for KPI reporting.

Responsibilities

• Own and prioritize the sustaining product roadmap based on availability, reliability data and cost of quality.
• Lead cross-functional investigations into field failures and product escapes.
• Manage ECM process from change request to production release with cross-team coordination.
• Monitor component lifecycle and coordinate EOL, LTBuy decisions, and sourcing timelines.
• Communicate transition plans across operations, supply chain, sales and service.
• Track service metrics (return rates, failure modes, repair cycle times, costs) to drive improvements.
• Maintain dashboard reporting and KPIs for engineering and leadership.

Skills

Sustaining engineering

Product engineering

Manufacturing engineering

Data tools (Excel/Sheets)

Education

B.S. in Electrical/Mechanical/Systems Engineering

Tools

SQL

Python

Power BI

Tableau

Job description

SeeScan is seeking a Product Manager to support the ongoing health, reliability, and serviceability of our fielded hardware-software integrated diagnostic products. You will bridge engineering and customer experience through the entire product lifecycle, including sustaining initiatives, pilot run validation, component lifecycle planning, and repair data analysis.

This is a fully onsite position located in San Diego.

Compensation

The salary range for our Product Manager position is $120,000 to $140,000 annually.

This range represents a good-faith estimate based on the qualifications we expect to find in a successful candidate. Actual compensation offered may be less or greater than this estimate based on a variety of factors, including, but not limited to, our assessment of your ability to bring value to our organization.

We offer

• A position within an established company that has over 40 years of experience
• Medical, dental, and vision coverage
• Traditional and Roth 401(k) investment options, with partial company matching contribution
• Flexible Paid Time Off plan with no cap or “use it or lose it” requirement

In your application, include your resume and a thoughtful cover letter explaining why you are the ideal candidate for this position. We are looking for a long-term, in-house teammate to join us, not a contractor or consultant.

In this position, you will

• Own and prioritize the sustaining product roadmap based on material availability, field reliability data, customer impact, and cost of quality
• Lead cross-functional investigations into field failures, chronic issues, and product escapes
• Manage the Engineering Change Management (ECM) process from change request through production release, coordinating pilot runs and defining acceptance criteria with engineering, QA, and production teams
• Monitor component lifecycle status and maintain a portfolio calendar for end-of-life (EOL) notifications and PCB re-spin timelines, driving last-time-buy (LTB) decisions and alternate sourcing ahead of deadlines
• Communicate component transition plans across operations, supply chain, sales, and service teams
• Track and analyze key service metrics (return rates, failure modes, repair cycle times, and warranty costs) to identify systemic issues and drive product improvements
• Maintain dashboard reporting and KPIs for engineering and leadership audiences
• Maintain onsite presence to facilitate direct engagement with cross-functional teams and operations

Your background

• B.S. in Electrical, Mechanical, Systems Engineering, or a related technical discipline
• 5+ years of experience in sustaining, product, or manufacturing engineering on hardware-software integrated products
• Hands-on familiarity with PCBAs, firmware, and mechanical assemblies
• Proficiency with data tools such as Excel, Google Sheets, or equivalent for building reports and tracking KPIs

Preferred qualifications

• Experience in product management or technical program management
• Experience with component lifecycle management, EOL planning, and LTB decisions
• Experience managing ECOs and cross-functional change control processes
• Familiarity with pilot run coordination and production validation processes
• Proficiency with SQL, Python, Power BI, Tableau, or similar tools for deeper data analysis and dashboard development
• Background in field instrumentation, diagnostic equipment, or ruggedized consumer/professional hardware

About you

• Able to analyze field and service data (failure trends, return rates, warranty costs) and translate findings into actionable engineering priorities
• Strong cross-functional communication skills; comfortable working across engineering, QA, operations, supply chain, and service
• Able to adapt quickly to changing priorities while maintaining a sense of urgency

About SeeScan

Beneath the ground and below the water’s surface is a world out of sight. Whether it’s the inside of a pipe, or a maze of the buried services that keep our world running, or the deepest places of the ocean, our mission is to create products that help our customers see. Dating back more than 40 years to our founder’s garage, we are an original equipment manufacturer in San Diego, CA that builds diagnostic, utility locating, and harsh-environment oceanographic equipment from the ground up. And as leaders in our industries, we provide ongoing support and parts services to ensure that our equipment is never short of the best.

At SeeScan, you’ll be part of a group of people who bring passion and energy into everything they do. We value the individual contributions all of our employees make and invest in the tools and training they need to find success and professional growth. We do our best to empower the right people to take on new opportunities, and our culture promotes transparency, integrity, and continuous learning.

Notes

• No recruiters, contractors, or consultants, please
• No relocation assistance or visa sponsorships available for this position
• SeeScan is an Equal Opportunity Employer