Surveillance Systems Technician

Ko-Kwel Casino Resort; Medford (OR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health care benefits

401(k) retirement with 4% match

Generous time off policy

Job summary

Ko-Kwel Casino Resort seeks a Surveillance Systems Technician to help keep our resort safe, fair, and welcoming. You will install cameras and related equipment, troubleshoot systems, and support ongoing surveillance projects. The role requires hands-on electronics experience and a commitment to safety and integrity.

You will work with a team to maintain high-quality surveillance operations across the property, with flexibility for varied shifts in a dynamic casino environment.

Qualifications

• Requires basic electronic education or related work experience.
• Strong computer literacy and familiarity with surveillance software is expected.
• Ability to read and follow safety guidelines and manuals.

Responsibilities

• Install Surveillance Department equipment including cameras, wiring, PC equipment, racks, conduit, chases, connectors, and terminals.
• Maintain, diagnose, and troubleshoot surveillance systems and related equipment.
• Receive work orders and prioritize based on urgency and location.
• Inspect, repair, test, and service cameras and surveillance equipment.
• Perform preventive maintenance to ensure optimal performance.
• Maintain records of camera locations, viewing angles, and wiring.
• Assist with surveillance-related projects and implementation of new technologies.

Skills

Hand tools

Computer skills

Programming equipment understanding

Surveillance tech experience

Safety and team communication

Education

High school diploma or GED

Electronics or micro-computer certificate

Tools

FileMaker

Oasis

Dahlmeier

Word

Excel

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

At Ko-Kwel Casino Resort, great hospitality starts with trust. As a Surveillance Systems Technician, you're one of the behind-the-scenes heroes who helps keep our resort safe, fair, and welcoming for everyone who walks through our doors. You'll combine technical expertise with a strong sense of integrity to protect Tribal assets, support regulatory compliance, and ensure our surveillance systems are always running smoothly. If you enjoy problem-solving, working with cutting-edge technology, and being part of a team that quietly makes a big impact, this role is for you.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• In the absence of the Lead Surveillance Technician, attends the Monthly Safety Committee Meeting.
• Protects Tribal gaming assets by supporting the honesty, integrity, and fairness of all gaming operations operated by the Coquille Indian Tribe.
• Supports high-quality operations within the Surveillance Technical Division through clear communication and collaboration with Surveillance team members.
• Installs Surveillance Department equipment including cameras, wiring, PC equipment, racks, conduit, chases, connectors, and terminals.
• Maintains, diagnoses, and troubleshoots surveillance systems and related equipment.
• Receives work order requests and prioritizes them based on urgency, date of receipt, and equipment location.
• Inspects, repairs, tests, and services cameras and surveillance system equipment.
• Performs preventive maintenance on cameras and surveillance equipment to ensure optimal performance.
• Maintains accurate computerized records of camera locations, viewing angles, connection types, power sources, serial numbers, and lens sizes.
• Completes project requests for installations or work requiring coordination with the Maintenance Department.
• Safely operates equipment such as man lifts and aerial booms and uses ladders, power tools, and hand tools as required.
• Participates in the development and implementation of key strategies, best practices, and techniques to optimize surveillance systems.
• Assists with the planning and execution of surveillance-related projects.
• Researches surveillance technologies and recommends enhancements to support efficient and cost-effective operations.
• In the absence of the Lead Surveillance Technician, submits purchasing requisitions to the Director of Surveillance.
• Maintains and manages spare parts inventory to support uninterrupted operations.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• High school diploma or general education degree (GED). One year certificate from college or technical school in basic electronic education/micro-computer basics or related work experience.
• Experience operating hand and power tools; moderate computer skills including the understanding of programming equipment; knowledge of electronic test equipment.
• Low Voltage, Surveillance Technical or Agent, Information Technology or related experience required.
• Must be able to follow safety guidelines when using required equipment, tools, and techniques while performing job duties.
• Must be willing to work flexible hours and differing shifts as hours are determined by a 24-hour, 7 day per week Casino operations schedule, and are subject to change with minimal notice.
• Due to the dynamic of this position, job duties and responsibilities can change without notice.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Above average understanding of all computer-based programs used by Surveillance; File Maker, Oasis, Dahlmeier, Word, Excel, etc.
• Comfortable communicating clearly and positively with both guests and teammates.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. You may work evenings, weekends, and holidays, often with short notice. This role means spending long hours in a secure, enclosed space, sitting and observing attentively. You'll use your eyes and hands constantly to monitor equipment and record activity. Sometimes you'll need to lift or move up to 10 pounds. It is important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.