Surveillance Lead Operator - Maryland

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability insurance (short/long-term)

Retirement savings options

Paid time off

Tuition reimbursement

On-site Wellness center

Career growth pathways

Rewards and recognition programs

Annual merit-based pay increases

Performance bonuses

Service bonuses

Free parking

Food discounts

Job summary

Live! Casino & Hotel Maryland is seeking a Surveillance Lead Operator to safeguard the property by monitoring activity, identifying risks, and reporting incidents.

You will guide and develop new team members, ensuring high standards of professionalism, accuracy, and vigilance across the Surveillance team. This role focuses on protecting guests, team members, and assets, with responsibilities spanning observation, documentation, and training to maintain a fair and secure gaming environment across

Qualifications

• High school diploma or GED required.
• Minimum of one year experience in casino surveillance.
• Must be able to obtain and maintain the Maryland Lottery and Gaming Control Agency license.
• Must be flexible with work schedule, including extended hours and weekends.

Responsibilities

• Observe all activities of guests and team members on the casino floor, cage, count rooms and other areas for criminal activity or violations.
• Operate monitor room equipment.
• Complete proper documentation as needed.
• Assist in training and evaluation of Surveillance Operators.
• Other duties as assigned.

Skills

CCTV equipment

Flexible shifts

Customer service

Education

High school diploma or GED

Job description

The Surveillance Lead Operator plays a vital role in safeguarding the integrity, security, and smooth operation of Live! Casino & Hotel by closely monitoring activity throughout the property. Your ability to observe, identify, and report potential risks—while supporting the protection of guests, team members, and company assets—directly strengthens the safety and compliance of our gaming environment. As a Lead Operator, you also help guide and develop new team members, ensuring the Surveillance team maintains the highest standards of professionalism, accuracy, and vigilance. Through your attention to detail, sound judgment, and commitment to excellence, you contribute significantly to maintaining a fair, secure, and welcoming experience for everyone on property.

Min Compensation

USD $21.50/Hr.

Max Compensation

USD $21.50/Hr.

Responsibilities

Where You'll Make an Impact:

• Observe all activities of guest and team members on the casino floor, cage, count rooms and other areas for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
• Operate monitor room equipment.
• Complete proper documentation as needed.
• Assist in the training and evaluation of Surveillance Operators.
• Other duties as assigned.

Skills To Help You Succeed

• Knowledge of computers and CCTV equipment.
• Must be able to work varied shifts, including weekends and holidays.
• Excellent customer service skills.

Qualifications

Must-Haves:

• A high school diploma or GED equivalent.
• Minimum of one (1) year experience in casino surveillance.
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements

• Must be able to sit for long periods of time.
• Must be able to work in a confined space with low lighting.
• Must be able to lift and/or carry up to 30lbs.
• Must have excellent vision and hearing.
• Must be able to grasp, handle, and reach with hands and fingers.
• Must be able to stand and walk 30% of the time.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.