Surgical Support Coordinator Lead-San Antonio, Tx

US Oncology Network-wide Career Opportunities; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

The US Oncology Network seeks a Surgical Support Coordinator Lead for Texas Oncology, based at the Texas Oncology Medical Center, 5206 Research Dr., TX 78240. You will coordinate surgical cases, schedule pre-operative clearance, and ensure accurate charting in a fast-paced oncology setting.

Ideal candidates bring 4+ years in medical office or hospital settings with progressive responsibility, familiarity with PMS/EHR, and strong MS Office skills; on-site, Monday–Friday schedule with regular

Qualifications

• High School diploma or equivalent required.
• 3 years of medical office or hospital experience with progressive responsibility; clinical experience as a medical assistant or surgery scheduler preferred.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical and surgical terminology and knowledge of insurance benefits, eligibility, and authorization procedures.
• Must complete onboarding courses and on-demand training within 45 days of occupying position.
• Four years of medical office or hospital experience with progressive responsibility for Sr level.

Responsibilities

• Effectively oversee and manage the continuum of surgical case coordination within department standards.
• Coordinate, schedule, and authorize pre-operative clearance testing and any diagnostic imaging as ordered.
• Effectively coordinates surgical cases between patients, co-surgeons, vendors, first assists, and facilities.
• Ensure that reports are captured in the chart.
• Reviews and confirms with patients all surgical details and any pre-appointment instructions or protocols.
• Requests, reviews, and audits to ensure referrals and authorizations are obtained in advance of all procedures.
• Evaluate service costs and execute financial clearance and patient care commitments.
• Manages physician operating room blocks with surgical facilities in accordance with facility policy.
• Accurately documents/updates patient records in designated systems.
• Provides support to providers to solve and manage complex administrative issues.
• Maintains confidentiality; adheres to HIPAA guidelines.

Skills

Medical office experience

Surgical scheduling

PMS/EHR knowledge

MS Office

Education

High School diploma

4 years medical office experience

Tools

Microsoft Office

Job description

Overview

The US Oncology Network is looking for a Surgical Support Coordinator Lead to join our team at Texas Oncology! This position will support our Medical Center located at 5206 Research Dr., Tx 78240. Typical work week is Monday through Friday 8:00a - 5:00p.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Responsibilities

The essential duties and responsibilities:

• Effectively oversee and manage the continuum of surgical case coordination within department standards
• Coordinate, schedule, and authorize pre-operative clearance testing (e.g. cardiac, pulmonary) and any diagnostic imaging (e.g. CT, MRI, US, X-Ray) as ordered
• Effectively coordinates surgical cases between patients, co-surgeons, vendors, first assists, and facilities
• Ensure that reports (e.g pathology, post-operative note, etc) are captured in the chart
• Reviews and confirms with patients all surgical details and any pre-appointment instructions or protocols (e.g. arrival, bowel prep, etc.)
• Requests, reviews, and audits to ensure that appropriate referrals and authorizations are obtained in advance of all scheduled procedures/surgeries in adherence to medical policy as outlined by payors to ensure accuracy and prevent delay in reimbursement
• Evaluate service costs and execute financial clearance and patient care commitments prior to service delivery
• Manages physician operating room (OR) blocks with surgical facilities in accordance with facility policy
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information
• Provides support and information to providers to problem solve and manage complex administrative issues
• Maintains strictest confidentiality; adheres to HIPAA guidelines/regulations
• Other duties as requested or assigned

Qualifications

The Surgery Support Coordinator will have the following experience:

Level 1

• High School diploma or equivalent required.
• Position requires at least three (3) years of medical office or hospital experience with progressive responsibility or equivalent combination of education and work experience. Clinical experience as a medical assistant or surgery scheduler preferred
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical and surgical terminology and knowledge of insurance benefits, eligibility, and authorization procedures.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position

Level Sr

• Position requires four (4) years of medical office or hospital experience with progressive responsibility or equivalent combination of education and work experience. Clinical experience as a medical assistant or surgery scheduler preferred.

COMPETENCIES:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility
• Uses Sound Judgement: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk and hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

This is an in-office position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office site.