Surgical Services Coordinator

Steindler Surgery Center; North Liberty, Northern (IA, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Steindler Orthopedic is seeking a professional, enthusiastic, and energetic Patient Services Representative to join our Ambulatory Surgery Center (ASC) team. This role centers on creating a positive patient experience before and during surgical visits, acting as the liaison between patients, families, and the surgical team.

The ideal candidate is organized, detail-oriented, compassionate, and customer-service focused, with healthcare experience preferred.

Qualifications

• High school diploma or GED required.
• Previous healthcare, medical office, or ambulatory surgery experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional, friendly, and compassionate approach when interacting with patients and families.
• Strong organizational skills and attention to detail.
• Ability to learn and utilize electronic medical record and registration systems.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Basic computer skills and proficiency with Microsoft Office or other required software.
• Demonstrated ability to communicate effectively and respectfully with patients, families, coworkers, and supervisors.

Responsibilities

• Welcome and greet patients and their families upon arrival at the Ambulatory Surgery Center.
• Complete patient registration and verify demographic, insurance, and other required information.
• Ensure patients feel welcomed, informed, and cared for throughout the registration process.
• Prepare patient charts and ensure all required documentation is complete and accurate.
• Verify patient information with the patient and make corrections as needed.
• Provide patients with required information, including the Patient Bill of Rights.
• Obtain required signatures and consent forms and ensure documentation is properly maintained.
• Maintain patient medical records in accordance with established procedures and confidentiality requirements.
• Prepare and compile charts for upcoming surgical procedures.
• Prepare documents and superbills for distribution to the appropriate personnel.
• Apply patient identification armbands and assist patients with the check-in process.
• Direct family members to the appropriate waiting areas and provide assistance as needed.
• Assist patients with transitioning to clinical areas or rooms as appropriate.
• Maintain awareness of the daily surgical schedule and the progression of procedures to ensure patients are prepared and moved through the process in a timely manner.
• Answer incoming calls, take messages, and assist with chart completion and other front-desk responsibilities.
• Assist with stocking and maintaining supplies within the facility.
• Maintain a clean, organized, and welcoming reception area.
• Communicate effectively with patients, families, coworkers, and clinical staff.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA and organizational policies.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

Attention to detail

HIPAA compliance

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Description

Steindler Orthopedic is seeking a professional, enthusiastic, and energetic Patient Services Representative to join our Ambulatory Surgery Center (ASC) team.

This position plays an important role in creating a positive experience for patients and their families before and during their surgical visit. The Patient Services Representative serves as a key liaison between patients, families, and the surgical team, ensuring patients are welcomed, properly registered, and prepared for their procedure.

The ideal candidate is organized, detail-oriented, compassionate, and customer-service focused, with the ability to remain calm and professional in a fast-paced healthcare environment. Previous experience in a healthcare or medical setting is preferred.

If you are organized, dependable, patient-focused, and enjoy making a difference in the healthcare experience, we would love to hear from you.

This is a part-time position working 4-6 hours per day, Monday through Friday.

Requirements

• Welcome and greet patients and their families upon arrival at the Ambulatory Surgery Center.
• Complete patient registration and verify demographic, insurance, and other required information.
• Ensure patients feel welcomed, informed, and cared for throughout the registration process.
• Prepare patient charts and ensure all required documentation is complete and accurate.
• Verify patient information with the patient and make corrections as needed.
• Provide patients with required information, including the Patient Bill of Rights.
• Obtain required signatures and consent forms and ensure documentation is properly maintained.
• Maintain patient medical records in accordance with established procedures and confidentiality requirements.
• Prepare and compile charts for upcoming surgical procedures.
• Prepare documents and superbills for distribution to the appropriate personnel.
• Apply patient identification armbands and assist patients with the check-in process.
• Direct family members to the appropriate waiting areas and provide assistance as needed.
• Assist patients with transitioning to clinical areas or rooms as appropriate.
• Maintain awareness of the daily surgical schedule and the progression of procedures to ensure patients are prepared and moved through the process in a timely manner.
• Answer incoming calls, take messages, and assist with chart completion and other front-desk responsibilities.
• Assist with stocking and maintaining supplies within the facility.
• Maintain a clean, organized, and welcoming reception area.
• Communicate effectively with patients, families, coworkers, and clinical staff.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA and organizational policies.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED required.
• Previous healthcare, medical office, or ambulatory surgery experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional, friendly, and compassionate approach when interacting with patients and families.
• Strong organizational skills and attention to detail.
• Ability to perform detailed work accurately and efficiently.
• Basic computer skills and proficiency with Microsoft Office or other required software.
• Ability to learn and utilize electronic medical record and registration systems.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Ability to use standard office equipment.
• Demonstrated ability to communicate effectively and respectfully with patients, families, coworkers, and supervisors.

Steindler Surgery Center is an Equal Opportunity Employer.

Compensation is based on education, skills, and experience.