Surgical Onsite Specialist - Raleigh

Medtronic; Raleigh (NC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Sales incentive plan

Health insurance

401(k) plan plus employer contribution

Paid time off

Job summary

Medtronic plc in Raleigh is seeking a Surgical Onsite Specialist to provide on-site procedural support, training, and product implementation across assigned Surgical Centers of Therapy. The role involves travel to customer sites and frequent collaboration with the Surgical Account Manager.

The ideal candidate will have a Bachelor’s degree with 1 year of relevant experience, strong communication skills, and the ability to conduct on-site trainings and demonstrations.

Qualifications

• Bachelor’s degree with 1 year of relevant experience.
• 1+ year of sales experience with documented sales success, clinical sales experience preferred.
• Excellent communication and interpersonal skills.
• Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams).
• Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.

Responsibilities

• Provide real-time procedural assistance for Surgical COTs within aligned territory.
• Offer technical expertise and troubleshooting support to ensure successful product usage.
• Serve as a trusted resource for physicians and surgical teams in the OR.
• Act as a primary point of contact for customer inquiries during on-site procedures.
• Ensure clear and effective communication between customers and colleagues.
• Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
• Perform equipment and software upgrades as required.
• Conduct equipment fleet audits to ensure optimal product performance and compliance.
• Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
• Support Resident Labs, MedEd courses, RPEs, and CE programs.
• Assist SAM and Specialists with product trials, implementation, and conversion initiatives.
• Provide on-site support for regional conversions and product adoption strategies.
• Maintain accurate tracking and availability of surgical products for smooth procedure execution.
• Ensure inventory levels meet customer and operational needs.

Skills

Communication skills

Interpersonal skills

Drive for results

Education

Bachelor's degree

Tools

Microsoft Office

PowerPoint

MS Teams

Job description

We anticipate the application window for this opening will close on - 20 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Surgical Operating Unit - Partnering across open, laparoscopic, minimally invasive therapies, and robotic-assisted surgery like no one else. Centered on collaboration, training, and innovation, our surgical ecosystem meets today's demands while advancing minimally invasive surgeries for the future, always aiming to improve patient care.

This position is field-based role in Raleigh and requires frequent travel throughout the territory. Candidates must reside within 50 miles of the assigned territory and be able to travel regularly to customer sites. A valid driver's license is required.

Primary Responsibilities

The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.

Customer Support

• Provide real-time procedural assistance for Surgical COTs within aligned territory.
• Offer technical expertise and troubleshooting support to ensure successful product usage.
• Serve as a trusted resource for physicians and surgical teams in the OR.

Customer Engagement & Communication

• Act as a primary point of contact for customer inquiries during on-site procedures.
• Ensure clear and effective communication between customers and colleagues.
• Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).

Equipment Upgrades & Maintenance

• Perform equipment and software upgrades as required.
• Conduct equipment fleet audits to ensure optimal product performance and compliance.

Training & Education

• Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
• Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.

Sales & Implementation Support

• Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
• Provide on-site support for regional conversions and product adoption strategies.

Inventory Management

• Maintain accurate tracking and availability of surgical products for smooth procedure execution.
• Ensure inventory levels meet customer and operational needs.

Success Metrics:

• Achieve/exceed sales objectives by driving product utilization and customer engagement.
• Secure base business and expand new accounts through effective procedural support.
• Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.
• Product Portfolio Alignment:
• Stapling
• Energy
• Access & Instrumentation (A&I)
• OR Safety
• Wound Closure
• GYN & Hernia

Required Qualifications

• Bachelor’s degree with 1 year of relevant experience

Preferred Qualifications

• 1+ year of sales experience with documented sales success, clinical sales experience preferred
• Excellent communication and interpersonal skills
• Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
• Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Salary ranges for U.S (excl. PR) locations (USD):$70,000.00 - $70,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

• Health
• Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)

• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic Benefits And Compensation Plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R.

• 214.2(h)(4)(iii)(A) is required.