Surgical Implant Coordinator

CPIhealth; Edina (MN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

Flexible Spending Account for Health &

Health Savings Accounts

Basic Life Insurance

Accidental Life Insurance

Supplemental Life Insurance

Short/Long-Term Disability plus other脑

401(k) with match

Job summary

Nura, a CPIhealth company, seeks a Surgical Implant Coordinator for our Edina, MN implant department. You will support scheduling, documentation, and pre-op coordination to ensure a high-quality patient experience.

Responsibilities include coordinating appointments, managing records, and educating patients about implants, while maintaining HIPAA compliance and collaborating with device vendors.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of healthcare experience required.
• Strong organizational skills; multitasking across priorities.
• Excellent written and verbal communication skills.
• Demonstrated interpersonal and customer service skills.
• Able to work independently and in a team.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Manage incoming calls and messages for the implant department.
• Schedule and coordinate patient appointments, including surgical visits.
• Generate reports and manage scheduling workflows.
• Maintain organization and track patients through implant authorization.
• Scan and maintain implant-related medical records in the EHR.
• Provide courteous, friendly customer service to patients.
• Maintain HIPAA-based confidentiality.
• Educate patients on implants and devices.
• Coordinate with device vendors for patient education and coverage.
• Communicate with internal departments via EHR tasks.
• Perform pre-operative coordination and create orders.
• Contact PCPs before pre-op and obtain results.
• Educate patients on required pre-op work and forward results.
• Complete accurate EHR documentation.
• Assist training of implant staff.
• Attend required meetings and trainings.
• Follow procedures and protocols.
• Perform other duties to support mission and values.

Skills

Strong organizational skills

Effective written and verbal

Interpersonal and customer service

Independent and team工作

MS Office knowledge

Education

High school diploma or equivalent

Job description

Description

Nura is a physician-led interventional pain practice and a CPIhealth company. We deliver evidence-based, multidisciplinary care for chronic pain, combining medication management, physical therapy, behavioral health, and advanced minimally invasive procedures such as spinal cord stimulation and intrathecal drug delivery. Nura is seeking a Surgical Implant Coordinator to join our team in Edina, Minnesota. This role is an essential part of our Implant Department, supporting both administrative and scheduling functions to ensure a smooth, high-quality experience for our patients.

Essential Functions:

• Manage incoming calls and messages related to the implant department and route to appropriate staff.
• Schedule and coordinate patient appointments, including surgical and clinical visits.
• Generate reports and manage workflows to effectively schedule patient appointments.
• Maintain organization and accurately track patients throughout the complex implant authorization process.
• Scan and maintain implant-related medical records in the EHR system.
• Provide courteous, friendly, and efficient customer service to patients.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Educate patients on the implant process and devices being trialed or implanted.
• Coordinate with device vendors to support patient education and ensure representative coverage for procedures and appointments.
• Communicate with internal departments through EHR tasking.
• Perform pre-operative coordination, including:
  • Creating orders
  • Contacting the PCP prior to pre-op and following up to obtain results
  • Educating patients on required pre-op work
  • Obtaining and forwarding results to the ordering provider for review
• Complete accurate and timely EHR documentation
• Assist with the training of other implant staff on job-specific duties.
• Attend required staff, educational, and training meetings.
• Read, follow, and apply all appropriate procedures and protocols.
• Perform other duties as assigned to support the mission, values, and strategies of Nura.

Requirements

Knowledge, Experience & Qualifications:

• High school diploma or equivalent required.
• Minimum of 1-2 years of experience in a healthcare setting required.
• Strong organizational skills with the ability to multitask and manage multiple priorities.
• Effective written and verbal communication skills.
• Demonstrated interpersonal and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Working knowledge of Microsoft Office applications.

Pay:

$52,000 - $65,000

Location:

Work location is Edina, MN

Comprehensive Benefits plan including:

• Medical, Dental, Vision insurance
• Paid Time Off (accrued)
• Flexible Spending Account for Health & Dependent Care
• Health Savings Accounts
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long-Term Disability Plus Accident, Hospital and Critical Illness Voluntary Insurance
• 401(k) with match