Surgery Scheduling Manager

Kaiser Permanente; West Falls Church (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A large healthcare organization in West Falls Church, VA seeks a Surgery Scheduling Manager to oversee operations in a patient-friendly environment. Candidates should have at least five years in a managed care setting and three years in management. Key responsibilities include direct departmental oversight, problem-solving scheduling issues, and conducting quality reviews. Ideal candidates will hold a relevant bachelor's degree and have experience with surgical scheduling management. This position requires strong leadership and data analysis skills.

Qualifications

• 5+ years of experience in managed care.
• 3+ years of management experience.
• Experience with ambulatory surgery or surgical scheduling management.

Responsibilities

• Manage the surgery scheduling department efficiently.
• Assist in problem-solving surgery scheduling issues.
• Conduct monthly quality review studies.
• Develop and distribute reports for oversight committees.

Skills

Managed care experience

Leadership

Problem-solving

Data analysis

Customer service

Education

Bachelor's degree in health care administration, nursing or business

High School Diploma or GED

Tools

Computer software programs

Job description

Job Summary

To provide management and oversight of the surgery scheduling department, ensuring a highly efficient, patient friendly surgery scheduling process. Monitors and improves all aspects of the perioperative scheduling process both within KPMAS and contracted surgery centers. This position reports to the Director, Perioperative Services for the respective Medical Center.

Essential Responsibilities

• Is responsible for direct oversight and management of the surgery scheduling department supporting all Perioperative services in the medical center; including Ambulatory Surgery Centers, Procedure Suites, and surgical cases scheduled at our partner hospitals.
• Partners with other Perioperative Service leaders, as well as Surgical Department leaders and Chiefs to support internalization efforts and meet utilization targets.
• Assists in problem‑solving and trouble‑shooting of surgery scheduling issues for Procedure Suites, Ambulatory Surgery scheduling and any contracted surgery centers.
• Uses data and reports to identify trends and actively participates in problem resolution.
• Is responsible for coaching and counseling of staff, annual performance evaluations, and routine audits for quality and accuracy in performance; ensures efficiency in scheduling and provides input to director on ways to improve efficiency and performance.
• Conducts monthly quality review studies, tracking Ql related issues including, but not limited to, patient outcomes and cancellations.
• Develops and distributes applicable reports for Quality Committee and other Perioperative Oversight Committees.
• Addresses customer (member and physician) concerns as they arise.
• Establishes relationships with contracted surgery centers to enhance departments performance.
• Implements new initiatives as indicated.
• Other duties as assigned.

Basic Qualifications

Experience

• Minimum five (5) years of experience in a managed care setting required.
• Minimum three (3) years of management experience required.

Education

• Bachelors degree in health care administration, nursing, business administration, or related field required OR four (4) years of directly related experience.
• High School Diploma or General Education Development required

License, Certification, Registration

• N/A

Additional Requirements

• Experience with computer software programs required.
• Ambulatory surgery, PACU or other surgical scheduling management required.

Preferred Qualifications

• N/A