Surgery Scheduler/Triage Trainer (South Austin) - Texas Orthopedics

Texas Orthopedics, a Division of OrthoLonestar; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dental Coverage

Vision Coverage

Paid Holidays

PTO (with tenure)

401(k) with company match

Job summary

Texas Orthopedics, a Division of OrthoLonestar, is seeking a Clinic Coordinator training specialist to onboard new staff and support ongoing training across multiple Austin-area locations.

You will travel to clinics, conduct classroom and virtual trainings, and assist in establishing consistent QA checks and written protocols for the staff. This role emphasizes accuracy, communication, and adaptability in a fast-paced orthopedic environment.

Qualifications

• High School diploma or equivalent required.
• Experience in a medical office environment preferred.
• Proficient with Outlook and MS Office; ability to move between applications.

Responsibilities

• Create, maintain and provide onboarding training for Clinic Coordinators.
• Travel to various locations to train new hires in clinic settings.
• Deliver virtual training and support workflow changes.
• Assist QA checks and document policies and procedures.
• Maintain standard procedures across locations and report non-compliance.

Skills

Medical terminology

Insurance terminology

Attention to detail

Multitasking

Time management

Communication (oral & written)

Education

High School diploma or equivalent

Tools

Outlook

Microsoft Office

Job description

ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTARJoin the Team!Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience. Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.Experience the Texas Orthopedics Work EnvironmentAt Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.Reports to: Patient Services DirectorDepartment: ClinicStatus: Full-Time / Non-exemptGENERAL JOB DESCRIPTION: Train all new Clinic Coordinators as well as reoccurring training for established employees. Assist with quality assurance and creation of written protocols and other reference materials for staff while working closely with regional department trainers to ensure standardization across all locations.ESSENTIAL FUNCTIONS:Create, maintain and provide an onboarding training program for Clinic Coordinators, via classroom style training. Trainings may include multiple individuals in parallel while offering individualized training as needed.Travel to various locations to provide transitional training for new hires within the clinic setting.Provide ongoing training initiatives as needed to individuals in a virtual setting.Conduct provider preference-based training.Provide training as needed for preparation of workflow changes, cross coverage of physician preferences for adaptability and other ongoing needs.Assist with QA checks for the departments.Assist with policies and procedures working closely with regional leadership team.Assist in establishing and maintaining common procedures and protocols to ensure compliance with clinic standards of quality patient care. Identifies and resolves operational problems in department(s) and interacts with other leadership team members to ensure coordinated efforts.Create and maintain training checklists and assessments.Monitor and track progress for trainees. Report and notate any non-compliance or other performance concerns to reporting leadership team member.Provide coverage as a Clinic Coordinator at assigned locations on an as needed basis.All other duties as assigned.BENEFITS:Medical Insurance with VIP Health Advocate ServiceHealth Savings Account (HSA) with employer contributionFlexible Spending Account (FSA)Dental CoverageVision Coverage7-8 Paid Holidays each year12 PTO Days to start, with increases based on tenure (up to 22 days)401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)Life InsuranceShort & Long-Term DisabilityAdditional Supplemental PlansMileage Reimbursement + Travel Time – (for eligible positions)Colleague Recognition ProgramWell-being support: Employee Assistance ProgramTo learn more, visit: https://www.txortho.com/QUALIFICATIONSEducation:High School diploma or equivalentExperience:Previous experience in a medical office settingProficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with easePrevious training and auditing experience a plusLicensure: N/ASpecial Skills:Knowledge of medical and insurance terminologyAttention to detailAbility to multi taskProficient in time management and reprioritizationAbility to effectively communicate both orally and writtenAbility to work in a fast paced environmentPhysical Demands:Must have adequate visual acuity to read, the ability to interpret and understand written material.Must have full range of body motion including manual and finger dexterity and eye-hand coordination.Environmental Working Conditions:Continuously handle multiple tasks simultaneously and work as a part of a teamNo conditions of chemicals/fumes/odors and dust/messiness