Surety - Senior Coordinator - Commercial and Small Contract

Cincinnati Insurance Co.; Fairfield (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

Stock incentives

Job summary

The Cincinnati Insurance Companies is seeking a Coordinator in the Surety group based at our Headquarters in Fairfield, Ohio. The role focuses on handling New Business, Renewals, Endorsements and Cancellations of policies and bonds with a strong emphasis on accuracy and service to agents.

Expect to develop and maintain procedures, train new Coordinators, and collaborate with underwriters and accounting to resolve discrepancies, while supporting hybrid work options where applicable.

Qualifications

• High School diploma or equivalent
• Excellent communication and listening skills
• Typing 50 WPM
• Proficiency in MS Word, Excel, and Access
• Ability to build relationships with agents and team
• Ability to multi-task and handle increased workload

Responsibilities

• Process New Business, Renewals, Endorsements and Cancellations of policies and bonds.
• Handle customer service by phone and email within authority
• Code and rate bonds
• Document procedures for Surety Manual
• Assist in training Coordinators and mentor new staff
• Coordinate agency changes/transfers and closings on policies and bonds

Skills

50 WPM typing

Excellent communication

MS Word

Excel

Access

Customer service

Multi-tasking

Data entry

Education

High School diploma or equivalent

Tools

MS Word

Excel

Access

Job description

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate thatActions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Surety department is currently seeking a Coordinator working in our Commercial and Small Contract Surety team. This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $40,000 - $55,000. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• follow Operations and Surety Department Best Practices
• handle a moderate to high level of customer service by phone and email, effectively, within authority and independently
• document procedures and processes for Surety Manual
• train with the goal of achieving improvement and independence
• process New Business, Renewals, Endorsements and Cancellations of policies and bonds within authority or as directed by underwriter
• maintain files, prepare documents, and do mailings
• code and rate bonds
• data entry in various department applications and company systems
• research and resolve accounting discrepancies
• act as direct contact with accounting and agents to solve discrepancies withouthaving to involve underwriter
• assist in verifying and recording data for annual reinsurance treaty renewal
• communicate verbally and in writing with agents, managers, underwriters, Surety Field Reps and accounting
• understand and apply Operations and Surety Department Best Practices
• handle basic to moderate level of customer service by phone and email, effectively and within authority
• complete all daily activities with minimal guidance from Senior Coordinators, other Coordinators or team manager, showing an increased level of independence and decision making capability, within guidelines
• process agency changes/transfers and closings on policies and bonds
• assist in training/mentoring of new Coordinators. Ask for, volunteer, and willingly accept extra assignments, such as coordinating projects as directed by Supervisor or team Manager, participating in tasks force groups to improve knowledge and being a subject expert

Be equipped with:

exhibit good communication and listening skills

• keyboarding skills of 50 WPM
• recognize when to ask questions
• possess basic skills in MS Word, Excel, and Access
• build positive relationships with agents, team members, all department associates and agency accounting
• exhibit strong, clear and concise communication skills
• maintain awareness of and help with team needs and goals; offer ideas for improvements, help plan for travel, assist with backlog
• remain calm and patient under tough or stressful circumstances
• effectively manage an increased workload, including extra assignments
• develop and actively demonstrate a positive attitude, friendly and approachable, assist others and adapt to a changing environment
• demonstrate ability to multi task

Bring education or experience from:

High School diploma or equivalent

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices .