Surety Account Manager

USI Insurance Services; Buffalo (NY); Remote; USD 65,000 - 95,000; Full time

Job summary

USI Insurance Services in Buffalo, NY is seeking an experienced Surety Specialist to manage and retain Commercial Lines Surety accounts, handling marketing, questions, and coverage reviews, in collaboration with Sales Executives.

You will work remotely with occasional travel to local offices for notaries/banks as needed, process bond submissions, issue bonds and endorsements, and support cross-selling opportunities.

Qualifications

• 2+ years of Commercial Property & Casualty Surety experience in an insurance agency.
• Must hold or be willing to obtain Property & Casualty insurance license.
• Notary license or willing to obtain within one year of hire (varies by office).

Responsibilities

• Provide proactive, personalized support to assigned Commercial Lines Surety clients. Maintain 92% retention of client accounts.
• Handle all aspects of Commercial Lines Property & Casualty insurance as related to Surety.
• Help facilitate client signing of indemnity agreements, underwriting process of bond requests, and communication between carrier and client.
• Seek carrier approval for bonds outside lines of authority.
• Issue bonds, riders, endorsements, and consents.
• Provide insurance technical expertise to Sales Executives and Account Executives. Includes analysis of client needs, coverage forms, and quotations during the sales process.
• Provide technical expertise for cross-selling opportunities, account development, and execution of client requests.
• Capture, assist, design, and manage the service platform.
• Contribute information and ideas during client strategy meetings.
• Manage client renewal expirations and avoid any lapse in coverage.
• Responsible for marketing bond submissions to carriers. Includes preparing client applications and submitting to eligible and appropriate carriers. Ensure timely receipt of approvals, quotes, and bond delivery to clients.
• Delegate administrative client tasks to assigned Account Representatives.
• Respond to underwriters’ questions in a timely and professional manner.
• Adhere to Surety Best Practices. Includes written confirmation of new and renewal binding, execution of bond documents, changes to coverage, and other related items.
• Maintain a high degree of accuracy in agency management systems.
• Adhere to Surety Company’s granted Line of Authority.
• Maintain underwriting e-files. Maintain up-to-date financial files on active accounts and work-in-progress schedules. Request information as needed.
• Respond to accounting issues and make updates within prescribed timelines.
• Occasional in-person attendance at face-to-face client meetings.
• Keep informed on surety coverages, products, and industry changes.

Skills

Commercial Property & Casualty Surety

Notary license or willing

Property & Casualty license

Microsoft Office

Communication skills

Sagitta/ImageRight

Tools

Sagitta/ImageRight

Job description

CT - Glastonbury, CT - Norwalk, MA - Braintree, MA - Chicopee, MA - Needham, MA - Woburn, ME - South Portland, NH - Bedford, NY - Buffalo, NY - Latham, NY - Rochester, NY - Syracuse, RI - Warwick

Job ID

32870

Description and Requirements

***ROLE CAN BE WORKED REMOTELY, BUT CANDIDATES MUST BE OKAY WITH TRAVEL WHEN NEEDED TO NOTARIES, BANKS ETC. RARE TRAVEL INTO LOCAL OFFICE IF NEEDED***

General Description: Responsible for the management and retention of assigned Commercial Lines Surety insurance client accounts. Activities include new and renewal marketing, fielding questions and requests, and coverage review. Assist Sales Executives and Account Executives.

Responsibilities:

• Provide proactive, personalized support to assigned Commercial Lines Surety clients. Maintain 92% retention of client accounts.
• Handle all aspects of Commercial Lines Property & Casualty insurance as related to Surety.
• Help facilitate client signing of indemnity agreements, underwriting process of bond requests, and communication between carrier and client.
• Seek carrier approval for bonds outside lines of authority.
• Issue bonds, riders, endorsements, and consents.
• Provide insurance technical expertise to Sales Executives and Account Executives. Includes analysis of client needs, coverage forms, and quotations during the sales process.
• Provide technical expertise for cross-selling opportunities, account development, and execution of client requests.
• Capture, assist, design, and manage the service platform.
• Contribute information and ideas during client strategy meetings.
• Manage client renewal expirations and avoid any lapse in coverage.
• Responsible for marketing bond submissions to carriers. Includes preparing client applications and submitting to eligible and appropriate carriers. Ensure timely receipt of approvals, quotes, and bond delivery to clients.
• Delegate administrative client tasks to assigned Account Representatives.
• Respond to underwriters’ questions in a timely and professional manner.
• Adhere to Surety Best Practices. Includes written confirmation of new and renewal binding, execution of bond documents, changes to coverage, and other related items.
• Maintain a high degree of accuracy in agency management systems.
• Adhere to Surety Company’s granted Line of Authority.
• Maintain underwriting e-files. Maintain up-to-date financial files on active accounts and work-in-progress schedules. Request information as needed.
• Respond to accounting issues and make updates within prescribed timelines.
• Occasional in-person attendance at face-to-face client meetings.
• Keep informed on surety coverages, products, and industry changes.

Knowledge, Skills and Abilities:

• 2+ years of Commercial Property & Casualty Surety experience in an insurance Agency.
• Comprehensive understanding of Surety coverages, underwriting, and rating concepts.
• Knowledge of bonds, bond market selection, and bond issuance required.
• Must hold or BE WILLING TO obtain Property & Casualty insurance license.
• Must have notary license or willing to obtain within one year of hire (varies by office).
• Comfortable with internet-based programs and Microsoft Office products.
• Knowledge of Sagitta/ImageRight preferred but not required.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Ability to work in a fast-paced, team environment with minimal instruction.
• Sets priorities and manage workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.

#LI-NM2

Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage® , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace
Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .