Supv-Operations

FedEx Freight, Inc.; North East (MD); On-site; USD 60,000 - 95,000; Full time

Job summary

FedEx Freight, Inc. in the United States is seeking a supervisor to lead employees, ensuring on-time, damage-free freight delivery and high customer satisfaction. You will plan daily manpower, supervise performance, and coach team members while upholding safety and compliance with DOT, OSHA, and industry standards.

The role emphasizes cost-efficiency, service excellence, and building strong partnerships with service centers and customers.

Qualifications

• Must possess high school diploma or equivalent.
• Must be able to travel as needed.
• Good written, verbal and interpersonal communication skills.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules.
• Able to work independently and as part of a team.
• Multi-tasked oriented and possess good organizational skills.
• Knowledge of Microsoft Office and Internet.

Responsibilities

• Lead, manage, educate and develop company employees focusing on retention and growth.
• Supervise and direct employee work with a focus on quality, customer deliverables and safety.
• Actively monitor unsafe acts/conditions and correct immediately with corrective action.
• Plan daily manpower needs and set schedules for on-time deliveries.
• Communicate job assignments with clear direction.
• Monitor service freight and ensure cut time compliance.
• Identify opportunities to cut costs and improve efficiencies while maintaining safety.
• Assist customers with rate quotes, claim information and appointments.
• Monitor performance data and gather information for reporting.
• Build relationships with business partners to meet service standards.
• Identify freight moved at incorrect weight/classification.
• Ensure OS&D is identified and processed properly.
• Perform administrative functions as required.
• Comply with applicable laws/regulations and company policies.
• Perform other duties as required.

Skills

Written and verbal communication

Interpersonal skills

Independent and team work

Multitasking and organization

DOT Rules and Regulations knowledge

LTL Industry knowledge

Hazardous Materials Regulations

OSHA Laws

NMFC and Tariff Rules

Microsoft Office & Internet

Travel readiness

Problem solving and cost efficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

POSITION OVERVIEW

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

ESSENTIAL FUNCTIONS

• Lead, manage, educate and develop company employees focusing on retention and growth




• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement




• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.




• Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free




• Communicate job assignments coordinating with all employees ensuring direction is clear and concise




• Monitor service freight and ensure cut time compliance




• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards




• Assist customers with rate quotes, claim information and setting appointments




• Monitor actual performance data and gather information for reporting




• Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met




• Identify freight moving at incorrect weight and classification




• Ensure all OS&D is identified and processed properly




• Perform administrative functions as required




• Comply with all applicable laws/regulations, as well as company policies/procedures




• Perform other duties as required

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Must possess high school diploma or equivalent




• Must be able to travel as needed




• Good written, verbal and interpersonal communication skills




• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred




• Able to work independently and as part of a team




• Multi-tasked oriented and possess good organizational skills




• Knowledge of Microsoft Office and Internet

WORKING CONDITIONS

• Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise




• Hours may vary due to operational need




• Frequent contact with service center personnel; fast-paced, deadline oriented

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail].

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Pay:

Annual Salary: $60,173.00 - $95,074.00

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Eligible employees offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, vacation (FT only), paid holidays (FT only).