Supv, Customer Field Services - Oahu

HAWAIIAN ELECTRIC CO.; Honolulu (HI); On-site; USD 100,000 - 128,000; Full time

Job summary

Hawaiian Electric Companies in Honolulu seeks a Professional Supervisor to oversee Meter Reading, Field Service and Investigations. The role directs staff, manages routes, handles escalations, and contributes to budget planning and performance reporting.

4-6 years in electrical or meter reading and supervisory experience are required. The position is based in Honolulu with a competitive compensation package and opportunities for advancement.

Qualifications

• 4-6 years experience in electrical, meter reading, analysis of customer appliance usage, application of utility rate schedules, credit and/or customer service operations.
• 4-6 years supervisory experience.

Responsibilities

• Directs and oversees personnel in Meter Reading, Field Services and Investigations Sections; develops procedures, standards, and training.
• Develops and implements plans to organize meter reading routes and cycles; ensures timely data retrieval and staffing alignment.
• Effectively resolves customer escalations related to fraud, tampering, billing errors, rates and delinquencies.
• Manages section budget and prepares management reports on performance and variances.
• Participates in Company emergency response activities as assigned.

Skills

Leadership

Budgeting

Team management

Employee coaching

Performance management

Job description

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

(The P CM METER READING Department of the P SUBSTATION & METER Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional Supervisor))

JOB FUNCTION

Supervises and directs field and clerical work of the Meter Reading, Field Service, Collection and Investigations Sections to ensure that meter readings, field work orders and investigations are completed promptly, courteously, and at efficient costs such that forecast revenues are maintained and monies owed to the Company are collected to maximize cash flow and reduce loss revenue and bad debt.

ESSENTIAL FUNCTIONS

• Directs and oversees personnel in the Meter Reading, Field Services and Investigations Sections. Oversees all sectional personnel matters including performance management and improvement, staffing and employee recognition, development, and conduct. Develops and maintains section operational procedures, standards and guidelines. Develops and coordinates training for employees on job procedures and allocation of tasks. Provides effective coaching, support and guidance to build and maintain a high performance, high productivity and high morale team. Develops and implements strategies and activities which contribute to increased productivity, efficiency, quality of service, and customer satisfaction.
• Develops and implements plans that ensure that all meter reading routes and cycles are properly organized and accurately retrieved via manual or automated mechanisms on a timely basis; and routes are staffed to ensure proper productivity and accuracy levels.
• Effectively resolves customer escalations, including complex requests, grievances and issues relating to fraud, tampering, meters, billing errors, rates and delinquencies, and assists customers with special needs.
• Supervises/directs all section personnel matters including performance appraisals and interviews, employee recognition, disciplinary action, safety, training and development and staffing. Monitor staff size to avoid surpluses and shortages while meeting productivity goals and employment ceilings.
• Develops and manages Section’s O&M budget and prepares management reports on performance and variances.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS

Knowledge Requirements

• Working knowledge of electricity, electric terms, basic credit and collection practices and law.
• Working knowledge of meter reading routes, field and office procedures.
• Working knowledge of customer metering equipment and devices.
• Working knowledge of electrical appliances.
• Working knowledge of the layout of different areas of the island.
• Working knowledge of personal computers and/or systems and related software applications such as spreadsheets, word processing, database, etc.
• Working knowledge of the Company’s tariff and rate schedules.
• Working knowledge of Department operational procedures, policies, and practices.
• Working knowledge of business management principles and practices, normally acquired through college level courses or equivalent experience.
• Working knowledge of budgeting and forecasting processes.
• Working knowledge of policies and procedures contained in such documents as the company/union agreement; Accident Prevention Manual, General Information Manual, etc.
• Working knowledge of business, management, and continuous improvement principles.
• Working knowledge of customer service, team building, and team motivation principles and practices.
• Working knowledge of applications/systems within Field Service.

Skills Requirements

• Demonstrated ability to effectively handle, work with and resolve difficult and/or sensitive issues/information using tact, courtesy, and good judgement.
• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Supervisory/leadership skills and demonstrated ability to achieve results, measure performance, build and maintain effective management and performance systems, and manage a high-performance team.
• Supervisory/leadership skills and abilities to work with a variety of individuals occasionally dealing with sensitive, difficult, or confrontational issues.
• Demonstrated ability to make presentations, conduct group meetings and facilitate process action teams and programs.
• Advanced analytical, organizational, conceptual, interpersonal and negotiation skills to assess job demands and initiate proper actions.
• Advanced customers service and diplomacy skills.
• Technical ability to inspect meters to effectively respond to bill inquiries.
• Must possess and maintain a valid driver's license issued by the State of Hawaii or another U.S. state. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety needs.

Experience Requirements

• 4-6 years experience in electrical, meter reading, analyzing customer appliance usage, application of utility rate schedules, credit and /or customer service operations.
• 4-6 years supervisory experience.

Role

Professional Supervisor

Number of Vacancies

1

Location

Honolulu – Oahu

Hiring Range

The hiring range for the Supv, Customer Field Service [Req ID 10783] position is $99,900.00 to $127,500.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

EEO StatementHawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at [phone].

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email [e-mail] .