Supports Coordinator (Case Manager)

Quality Progressions; Bala Cynwyd (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

Quality Progressions is seeking a Supports Coordinator to engage individuals and families in planning that expands life opportunities. You will coordinate services, monitor delivery, and promote choice and control in line with agency values.

The role requires experience in supports coordination for people with intellectual/developmental disabilities, strong computer skills, and ability to work with diverse teams and families.

Qualifications

• Associate or Bachelor’s Degree in a relevant field of study, and a minimum of 12 credits in Social Science related coursework.
• Proven ability to pass background screens.
• Valid driver’s license and reliable car.
• Travel up to 50% of the time.

Responsibilities

• Completes assessments to identify each person’s needs and desires using formal and informal tools.
• Assists the person to develop their Individual Support Plan (ISP) and personal budget, updating annually.
• Supports the person to identify outcomes and ensures ISP addresses them.
• Identifies services to meet needs and coordinates referrals and service delivery.
• Monitors services to ensure delivery as planned and safe health status.
• Assists in identifying and sustaining the person’s support network.

Skills

Oral communications

Written communications

Technical communications

Interpersonal skills

Reading comprehension

Diplomacy

Professionalism

Customer service

Organization & time management

Computer literacy

File management

Microsoft Office / databases knowledge

Education

Associate or Bachelors degree in a relevant field

Tools

Microsoft Office

Databases

Job description

Summary

The Supports Coordinator will engage individuals and their families in the development of plans that assure the needs and wishes of the consumers are addressed and life opportunities expanded. Supports Coordinators assist in the choice of services and supports, coordinate the provision of services and supports, and monitor the delivery of services and supports. This employee will promote individuality, choice and control. This position will be performed consistently with the values, principals and philosophy of The Everyday Lives Publications, Quality Progressions, and all applicable policies and procedures. The employee will have a strong foundation of experience in providing supports coordination or services to people with intellectual/developmental disabilities. This employee will have a strong belief that people with disabilities can achieve outcomes, have value, and contribute to their community. All decisions and actions of the employee will be consistent with the agency mission statement and will be completed with a customer service focus. The employee must be proficient in the use of computers and with HCSIS.

Accountabilities

• Completes assessments to identify each person’s needs and desires. This will include the use of formal and informal tools to gather information needed to assist the person to identify their needs and wishes.
• Assists the person to develop their Individual Support Plan and personal budget. Updating the ISP as needed and at least annually. This is to be completed with a person centered approach.
• Supports the person to identify the outcomes they need to achieve and assures that the ISP addresses these.
• Identifies the services that will meet the customer’s needs. Completes the referrals. Coordinates the services the person is receiving. Resolves any barriers to the delivery of service. This involves knowing a fully array of options and knowing where to learn of others as needs and interest warrant.
• Monitors the services to assure they are being delivered as planned and that the outcomes that were identified are being achieved. Monitors to assure the person is safe and in the best possible health.
• Assists in identifying and sustaining the person’s support network including family, friends, and associates.
• Assists in arranging for and effectively managing generic resources and generic supports.
• Assists in identifying and developing community resources to preserve the person’s well-being in the home and community.
• Awareness of The Everyday Lives Publications, and Quality Progressions and all other applicable policies and procedures.
• Attends training and continues to remain knowledgeable about current best practices in services to support people with mental retardation.
• Trains families and consumers on their rights and due process.l
• Develops a professional working relationship with the families and consumers on their caseload. This involves getting to know each person we support.
• Maintains a customer service focus. This involves meeting with consumers and their family at their availability.
• Completion of all other duties that are needed to support the consumers and their family and Quality Progressions.
• Oversight and assistance given to FDSS grants.
• Takes initiative and exhibits leadership.
• Performs all other duties as assigned.

Skills

• Effective Oral Communications
• Effective Written Communications
• Technical Communications
• Interpersonal skills
• Reading Comprehension
• Diplomacy
• Professionalism
• Customer Service
• Excellent Organization and Time Management
• Computer Literacy
• File Management
• Proficiency with Microsoft Office suite Knowledge of databases preferred

Qualifications

• Ability to pass background screens
• A reliable car
• Driver's license
• 50% travel required

Education/Training

An associate or Bachelor’s Degree in an relevant field of study, and a minimum of 12 credits in Social Science related coursework.

Experience

2 years' prior Human Services work experience.