Supportive Services Coordinator

Colorado Springs Housing Authority; Colorado Springs, Northern (CO, KY); Hybrid; USD 60,000 - 73,000; Full time

Job summary

Colorado Springs Housing Authority seeks a Supportive Services Coordinator to manage the Family Self‑Sufficiency (FSS) and Resident Services programs in line with HUD rules and CSHA’s Annual Plan. You will recruit participants, coordinate case management, and develop connections with service providers to support self‑sufficiency.

The role requires strong communication, independent judgment, and confidentiality.

Qualifications

• Excellent communication skills are required.
• Ability to exercise independent judgement with minimal supervision.
• Valid Colorado Driver’s License and ability to be insured at standard rates.
• Criminal background checks are required and a pre-employment drug screen.

Responsibilities

• Recruits FSS participants from current families and/or individuals in the Housing Authority’s HCV program.
• Recruits Resident Services participants from families/individuals in CSHA properties.
• Executes contracts with families per the Annual Plan and HUD regulations.
• Assists participants with goal setting, advocacy, counseling, and problem solving.
• Maintains participant case files and a monitoring system with reports.
• Ensures services in Contracts of Participation are provided regularly and escrow accounts are maintained.
• Prepares ITSP for head of household and adults participating.
• Provides quarterly progress reports on employment, schooling, and goal progress.
• Establishes and maintains the PCC to coordinate community services.

Skills

excellent communication skills

independent judgement

Colorado driver’s license

background checks & drug screen

Education

Bachelor’s degree preferred

Job description

Job Details

Job Location: Colorado Springs, CO 80903Position Type: Full TimeSalary Range: $29.00 - $35.25 Hourly

POSITION SUMMARY

Responsible to coordinate the Family Self‑Sufficiency (FSS) and Resident Services programs as required by the Colorado Springs Housing Authority’s Annual Plan and the U.S. Department of Housing and Urban Development’s (HUD) rules and regulations where applicable. The Supportive Services Coordinator will recruit participants from current Housing Choice Voucher (HCV) participants and CSHA tenants. Assumes responsibility for case management including development of contacts with service providers and agencies for referrals and the ongoing case management responsibility.

ESSENTIAL JOB FUNCTIONS

• Recruits FSS participants from current families and/or individuals on the Housing Authority’s Housing Choice Voucher Program.
• Recruits Resident Services participants from current families and/or individuals residing in the Housing Authority’s properties.
• Select and execute contracts with these families in accordance with the Annual Plan established by the PHA and appropriate HUD regulations.
• Assists the participants with goal setting, advocacy, counseling, emotional support, crisis intervention and problem solving once participants have executed contracts.
• In partnership with other Community organizations, assist program participants and eligible families with the understanding, navigation, and access of community services.
• Devises and maintains individual participant case files and computerized monitoring system to track client participation. Case files must contain copies of the Contract of Participation, monthly and quarterly progress reports, client information, copies of escrow account statements, and other information as applicable.
• Ensure that the services and supports included in the participants’ Contracts of Participation are provided on a regular, ongoing, and satisfactory basis; participants are fulfilling their responsibilities under the contract; and FSS escrow accounts are established and properly maintained for eligible families.
• Ensure that an Individual Training and Services Plan (ITSP) is prepared for head of household and each adult member of the household who elects to participate in the program.
• Provides quarterly progress reports. Reports will include the number of participants employed, attending school, progress with achieving goals, and related information.
• Establishes a PCC (Program Coordinating Committee) - consisting of members of the community, maintains an equal balance of members (as required by HUD regulations), and schedules quarterly meetings with the PCC.
• Builds partnerships with employers and service providers in the community, and work with the PCC and with such local service providers to ensure that program participants are linked to the supportive services they need to achieve self‑sufficiency, including services for participants with limited English proficiency.
• May also perform job development functions (e.g. outreach to potential employers) for the FSS program.
• Deliver supportive services to CSHA families by conducting ongoing outreach and engagement activities.
• Create, maintain, and update the FSS Action Plan and FSS Program Policies with current HUD regulations and policies set by CSHA.
• Acts as liaison between the PCC, FSS participants, and CSHA Management Staff.
• Establishes and maintains cooperative relationships with area human service agencies and informs and refers clients appropriately.
• Coordinates with community agencies to provide monthly client educational presentations.
• Maintains monthly contact with each FSS participant. Meets with each FSS participant on a quarterly basis to develop written progress reports. Promote opportunities for participants to increase their income and address and eliminate barriers to advancement and graduation.
• Maintains cooperative working relationships with all Housing Authority Staff and community service provider agencies.
• Provides Monthly Escrow Reports to CSHA Finance Department and PCC.
• Provides Quarterly Escrow Report to each FSS participant.
• Provides required Enrollment, Progress and Exit Reports to HUD via 50058 FSS Addendum Form.
• Oversee the account of forfeited escrow funds in accord with 24 CFR 984.305(f)(2) and local policy.
• Develops knowledge of area human service resources and general eligibility requirements.
• Develops knowledge of Housing Authority Programs and eligibility requirements.
• Performs other duties as assigned.

ADDITIONAL JOB REQUIREMENTS

• Treats people with respect and work with integrity and professional ethics, upholding the agency’s value and mission. Represents the agency in a positive, professional, and ethical manner at all times. This specifically includes abiding by all the ethical rules outlined in the Employee Handbook.
• Attend scheduled meetings with the Supervisor and other supportive service staff to discuss various items of concern and/or interest of both parties.
• Maintains the utmost confidentiality of all applicant and tenant information.
• Must be a team player and act at all times in a manner that is in the best interest of the GJHA.
• Uses a time management system and other organizational tools set up by the GJHA to organize tasks and manage time effectively.
• Responsible to maintain desk in a neat and clean manner. No information relating to applicants and tenants, including files and computer screens, should be visible to office visitors or left on the desk after work hours.
• Must have the ability to work independently.
• Minimal of out-of-town travel is required for occasional training seminars.
• Minimal evening or weekend work time required.
• Makes rational and appropriate decisions. Communicates clearly and professionally, verbally and in writing.

QualificationsMINIMUM QUALIFICATIONS/SKILLS NEEDED

• Requires excellent communication skills.
• Requires the ability to exercise independent judgment and work with little supervision.
• Requires a valid Colorado Driver’s License and the ability to be insured at standard rates.
• Criminal background checks are required and a pre-employment drug screen

PREFERRED QUALIFICATIONS

• Preferred bachelor’s degree in social work, consumer economics or related human services field. A combination of relevant training and experience may be used as a substitute for the degree requirement.