Supportive Housing Program Manager

Homewardpikespeak; Colorado Springs (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401k with employer match

Paid vacation and holidays

Employee Assistance Plan

Job summary

Homeward Pikes Peak seeks a Program Manager to oversee the Supportive Housing programs, including HUD-Coc grants, and to supervise case managers. The role focuses on processing rental assistance invoices, utility payments, and ensuring data accuracy in HMIS, reporting to the VP of Programs.

The position requires supervising staff, coordinating with finance for payments, and maintaining confidentiality and HUD compliance across programs.

Qualifications

• Bachelor’s degree in Social Services required.
• Four years of experience in the human service field providing direct client services.
• Two years of supervisory or management experience preferred.
• Valid Colorado driver’s license, clean driving record, must drive with clients.

Responsibilities

• Oversee HUD-funded housing programs and supervise staff in the Supportive Housing program.
• Process rental assistance invoices and utility payments; ensure timely payments.
• Maintain data quality in HMIS and run APR reports as needed.
• Collaborate with finance for monthly payments and deposits.
• Create/update policies and training materials for housing programs.

Skills

Computer skills

HIPAA knowledge

Communication skills

Detail oriented

Independent work

Lift up to 50 lbs

Education

Bachelor’s degree in Social Services

Master’s degree in Social Services preferred

Tools

Best Notes

HMIS data management system

Microsoft Office

Job description

Homeward Pikes Peak empowers individuals and families to access stable housing, increase mental health, recovery, and economic stability. We create opportunities for individuals and families to restore dignity through treatment and recovery programs, mental health services, and providing housing first. All our programs offer case management to set our clients up for success.

Position Summary

The Supportive Housing Program Manager is responsible for oversight of the Supportive Housing programs, which include the HUD – COC Grants: Dual Diagnosis and PSH programs. The Program Manager has a reduced caseload of clients to process all rental assistance invoices and utility payments, as well as managing data quality in the HMIS data management system. This position supervises case managers of those programs and reports to the Vice President of Programs.

Duties and Responsibilities

Management

• Responsible for the oversight of HUD-funded housing programs and specialty housing for individuals with substance abuse and severe mental illness, and for individuals experiencing homelessness with possible criminal backgrounds.
• Effectively lead staff to include supporting core values, addressing zero tolerance behaviors, and maintaining active communication with direct reports.
• Create and maintain systems to ensure client records and databases are up to date, ensure that client interactions are timely and appropriately documented in the HMIS system, and adhere to appropriate confidentiality standards relative to data. Ensure Best Notes is utilized regularly to support the billing of supportive services.
• Administer all housing vouchers, manage client intake process, and conduct/design interviews, assessments, and applications of prospective clients for the program by following up on referrals from external and internal sources.
• Oversee and supervise and train new hires on the Supportive Housing staff, and responsible for the supervision and evaluation of all staff in the assigned HPP housing programs. Provide guidance and support with their tasks as needed.
• Ensure client program participation and adherence to HUD standards by facilitating all client tenant conferences and/or behavior contracts with assigned case manager and client.
• Work closely with the finance department to ensure smooth and timely payments of all monthly rental and utility payments and deposits.
• Create and maintain updated policies and procedures, training manuals for assigned housing programs, and oversee the creation and implementation of yearly training for all staff.
• Collaborate with community partners and other housing supportive service providers, and foster relationships with partnering agencies.
• Coordinate with Pikes Peak Continuum of Care Coordinated Entry and other entities as needed in order to facilitate contracts, referrals and program administration. Represent Homeward Pikes Peak during all Coordinated Entry meetings.
• Closely track all program changes reflecting client/program successes or shortfalls, and provide report monthly to CEO, Vice President of Programs, and Director of Development.
• Fulfill all responsibilities of case management staff when applicable to cover illness and vacations or vacancies.
• Manage donation inquiries for the program and maintain donor relationships. Report and track donations and submit to Director of Development as needed.
• Work with the Leadership Team to set or review strategies and short/long term goals for effective and efficient operations of the assigned programs.
• Oversee and track data in HMIS for outcome performance reports and run APR reports as needed.
• Manage and submit payments to community partners and vendors (i.e. Laundry Time).
• Other duties as assigned.

Case Management

• Serve as Case Manager for client/residents (reduced caseload) to ensure program participation: conduct home visits with each client at a minimum of once a month; maintain weekly contact by phone; work with each client to set goals for healthy individual growth with an emphasis on maintaining recovery; monitor progress in attaining goals; monitor adherence to all Homeward Pikes Peak – Supportive Housing policies and procedures.
• Provide transportation for clients to appointments when necessary.
• Coordinate with other community service agencies to access services for clients as needed.
• Maintain accurate records, which include client charts as well as internal and external reports.
• Develop Individualized Services Plans for clients.
• Coordinate communication regarding housing needs between client, property manager, and Housing Specialist.
• Provide housing navigation, moving assistance and acquisition of furniture or other housing essentials on behalf of clients.
• Other duties assigned.

HPP Team Duties

• Attend, lead, and participate in staff meetings.
• Attend and/or participate and/or interact with donors or fundraising as requested.
• Produce documentation timely as requested for HUD monitoring, financial audits, grant reports or other business requirements.
• Maintain work and office environment to professional standards.

Knowledge, Skills, Abilities

• Proficiency in general computer skills and Microsoft Office applications including Word, Excel, and Outlook; and word processing, spreadsheets, CRM databases, and other case management data platforms.
• Understanding of HIPAA regulations and standards regarding privacy and confidentiality in the provision of therapy services and medical billing.
• Demonstrated knowledge and training in generalized health care standards, substance abuse recovery process and treatment, mental health care, and trauma informed care skills.
• Professional written and verbal communication skills.
• Detail oriented and organized.
• Ability to maintain confidentiality.
• Ability to maintain professional boundaries with clients.
• Self-starter and ability to work independently with minimal supervision.
• Ability to occasionally lift or move up to 50 lbs.

Minimum Qualifications

• Bachelor’s level degree in Social Services required.
• Four (4) years of experience in the human service field providing direct client supportive services.
• Two (2) years of supervisory or management experience preferred.
• Experience working directly with people from diverse socioeconomic and ethnic backgrounds, ability to communicate effectively, crisis intervention, and harm reduction.
• Understanding of regulations and standards regarding privacy and confidentiality.
• Valid Colorado driver’s license, clean driving record, and must carry personal vehicle insurance. (must be able to drive with clients)

Preferred Qualifications

• Master’s level degree in Social Services preferred.
• Knowledge of Mental Health Diagnosis and addictions counselling, experience or certifications (such as LAC) preferred.
• Experience working for a non-profit organization.
• Spanish speaker preferred but not required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing job duties, the employee will be regularly required to sit and stand for the duration of their shift; and talk or hear when interacting with various individuals and groups. The employee is occasionally required to walk throughout the facility and to/from vehicles and properties. The employee occasionally is required to use hands to finger, handle, or feel to operate the computer or telephone; and may need to lift and/or move up to 25 pounds.

Work Environment

This position will be required to attend home visits of clients in our program. While performing the duties of this job, the employee may be exposed to airborne viruses, bacteria, or other bodily pathogens carried by residents. The employee is occasionally exposed to outside weather conditions and fumes or airborne particles when driving from one HPP location to another or participating in an outdoor resident social activity. The noise level in the work environment can range from quiet while in a private office to loud while driving, attending a large residential social event, or visiting resident common areas where there are televisions and equipment operating, phones ringing, light to heavy traffic, and people talking.

Benefits and Compensation

• Medical, Dental & Vision – employer pays 55% of premium.
• Life, accidental death and dismemberment, and short-term disability insurance – employer pays 100%.
• 401k – employer match is 2%.
• 18 days of vacation for years 0-5 accruing annually
• 6 days of paid sick leave accruing annually.
• 6 paid holidays + 4 floating holidays
• Employee Assistance Plan – employer pays 100%.

How to Apply

Apply directly to this position through Indeed, or you may submit your resume and cover letter to: [e-mail] , with Housing Program Manager in the subject line.

Homeward Pikes Peak is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Homeward Pikes Peak makes hiring decisions based solely on qualifications, merit, and business needs at the time.