Supportive Housing Manager

Tenderloin Housing Clinic; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading nonprofit organization is seeking a Supportive Housing Manager to oversee operations and staff within their San Francisco facilities. The ideal candidate will lead the team, ensuring high performance and adherence to policies, while fostering a supportive environment for both staff and tenants. This role requires strong leadership and interpersonal skills, along with a commitment to community engagement and quality service.

Qualifications

• Experience in staff hiring, training, and management.
• Ability to develop professional relationships.
• Familiarity with safety regulations and compliance.

Responsibilities

• Direct supervision and mentoring of staff.
• Ensure adherence to safety policies and regulations.
• Manage program compliance and efficiency.

Skills

Leadership

Team Management

Interpersonal Skills

Project Management

Communication

Job description

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• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, team work, and quality customer service.
• Provide leadership and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team.
  
  

Essential Functions

Leadership and Management

• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, team work, and quality customer service.
• Provide leadership and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team.
  
  

Administration and Operations

• Work with the department leadership to foster program development and achieve targeted objectives and outcomes.
• Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.
• Attend, participate in, and facilitate all meetings, as requested.
• Ensure the highest standards are maintained, and evaluate the effectiveness and efficiency of the hotel’s programs and work.
• Ensure the hotel(s) meets outcome, occupancy, safety, quality, and financial goals and objectives, including hotel expenditures and rent collection.
• Ensure that all compliance requirements outlined in regulatory and/or other legal documents are adhered to at all times.
• Produce and submit weekly and monthly reports examining areas needing improvement, and create, implement, and maintain solutions.
• Assure appropriate files and records are kept for legal and reporting purposes.
• Effectively and efficiently manage the operations, habitability, maintenance, and safety of one or more THC-managed residential properties.
• Ensure all tenant services, including but not limited to tenant screening, lease signing, day-to-day operations, unit turnover, pest control, rent collection, rent increases, income certification, lease and behavioral management, and evictions are conducted in a supportive manner in accordance with all applicable laws, THC policies and procedures, and THC Core Values.
• Respond to building emergencies 24 hours per day, 7 days per week, implementing emergency plans whenever necessary.
• Develop and maintain productive relationships with community neighbors, including police and fire departments.
• Facilitate quarterly tenant management meetings, meet monthly with the Tenant Organizer(s), and collaborate regularly with Support Services staff to promote community events, tenant well-being, and retention.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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