Supported Services Specialist (69482)

Garten Services, Inc.; Salem (OR); On-site; USD 33,000 - 34,000; Full time

Job summary

Garten Services, Inc. in Salem, OR seeks a Supported Services Specialist to provide direct support and internal case management for individuals with disabilities participating in Garten Services programs.

This role supports skill development in daily living, community inclusion, vocational readiness, and employment-related goals aligned with ISP/VR or funding requirements. Documentation, coordination with partners, and quality, respectful service are essential.

Qualifications

• Minimum 2 years' experience working with or providing services to individuals with disabilities.
• An associate's degree may substitute for experience.
• Valid driver's license, acceptable driving record, and proof of current vehicle insurance.

Responsibilities

• Provides direct support to individuals in Day Break, community, and employment environments.
• Maintains internal case management including progress notes, safety plans, and billing records.
• Implements and tracks progress toward ISP, VR, or program goals.
• Assesses skills, interests, strengths, and support needs to inform service delivery.
• Provides coaching and motivational support to promote independence and vocational readiness.
• Maintains confidentiality and ensures compliance with Garten policies and regulations.

Skills

Excellent verbal and written comm., 9

Customer service

Documentation accuracy

Teamwork

Multitasking

English language proficiency

Microsoft Word

Education

High School diploma or GED

Associate's degree in rehabilitation / social work / social sciences / communication or related field

Tools

Microsoft Excel

Outlook

Job description

Job Details

Job Location: Park 5 - Salem, OR 97301

Position Type: Full Time

Education Level: High School or GED equivalent

Salary Range: $24.00 - $25.00 Hourly

Travel Percentage: Up to 50%

Job Shift: Any

Job Category: Nonprofit - Social Services

Supported Services Specialist

POSITION SUMMARY

The Supported Services Specialist provides direct support and internal case management for individuals with disabilities participating in Garten Services programs. This position supports individuals in developing, maintaining, and strengthening skills related to daily living, community inclusion, vocational readiness, and employment-related goals in alignment with their Individual Support Plan (ISP), Vocational Rehabilitation (VR), or other funding requirements. This role is responsible for maintaining accurate documentation, coordinating with internal and external partners, and delivering direct support services in Day Break program, community, and employment-related settings as assigned. The Supported Services Specialist I models Garten's Mission, Vision, and Values and acts as a positive role model to individuals supported, coworkers, and community partners.

ESSENTIAL FUNCTIONS

• Provides direct support to individuals with disabilities in Day Break program, community, and employment-related environments in accordance with individual plans and goals
• Maintains internal case management for assigned caseload, including documentation such as progress notes, case notes, safety plans, billing records, and other required records
• Implements, documents, tracks, and reports progress toward ISP, VR, or program goals
• Assesses individual skills, interests, strengths, and support needs to inform service delivery
• Provides skill-building, coaching, and motivational support to promote independence, community participation, and vocational readiness
• Responds in a timely manner to individual support needs, including on-the-job or in-the moment support when required
• Acts as a liaison with funding sources, community partners, employers (as assigned), residential providers, families, and circles of support
• Participates in and may facilitate Individual Support Plan meetings, team meetings, and interdisciplinary team (IDT) meetings as assigned
• Ensures all recordkeeping for assigned caseload is current, accurate, and completed within required timelines
• Ensures confidentiality of individuals receiving services
• Ensures compliance with Garten policies, safety standards, and applicable regulations
• Administers medications and maintains Medication Administration Records (MARs) when trained and authorized
• Provides personal care assistance as needed, including restroom support and assistance with mobility
• Assists with transportation of individuals as required, including driving agency or personal vehicles
• Acts as a positive role model and contributes to a safe, respectful, and inclusive service environment
• Communicates regularly with team members to ensure coordinated and consistent service delivery
• Assists with planning and supporting program, recreational, or community-based activities
• Maintains required trainings, certifications, and continuing education.
• Assist with inventory and maintenance of program supplies and materials.
• Provides feedback and input on service improvements, workflows, and processes.
• Participates in committees, meetings, or work groups as assigned.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Minimum 2 years' experience working with or providing services to individuals with disabilities
• An associate's degree in rehabilitation, social work, social sciences, communication, or a related field may substitute for experience
• Valid driver's license, acceptable driving record, and proof of current vehicle insurance.

PREFERRED QUALIFICATIONS

• Conversational Spanish
• American Sign Language (ASL)

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to maintain accurate documentation and meet deadlines.
• Ability to work independently and as part of a team
• Ability to organize, prioritize, and manage multiple responsibilities.
• Ability to model positive work behaviors and support skill development.
• Ability to maintain confidentiality and professional boundaries.
• Basic computer skills, including the use of Microsoft Word, Excel, Outlook, and electronic documentation systems.
• Ability to read, write, speak, and understand English.

WORKING CONDITIONS

• Work is performed in program, community, and employment environments and may include exposure to noise, odors, weather conditions, traffic, biohazards, and challenging behaviors.
• Work may involve frequent interruptions, flexible scheduling, driving, extensive documentation, and regular computer use.

PHYSICAL DEMANDS

• Ability to stand, walk, bend, twist, kneel, reach, and grasp during a normal workday
• Ability to assist individuals with mobility needs, including wheelchair support
• Ability to push up to 100 pounds and carry up to 10 pounds occasionally
• Ability to lift up to 50-100 pounds occasionally with or without assistance

ADA / REASONABLE ACCOMMODATION

Garten Services will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless doing so imposes an undue hardship.

DISCLAIMER

This job description is intended to describe the general nature and level of work performed. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.