Supported Employment Manager

SLE Supported Living and Employment Services; Town of Springfield (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

EAP program

Mileage reimbursement

Employee discounts

Culture of wellbeing

Training opportunities

Job summary

Brightli in Springfield, MO seeks a Supported Employment Manager to lead employment services, build partnerships, and guide a mission-driven team toward successful client outcomes. You will drive quality, develop staff, and expand services with a focus on independence and community inclusion.

The role emphasizes relationship-building, problem-solving, strategic thinking, and inspiring others to achieve exceptional results in a supportive, collaborative environment.

Qualifications

• Leadership experience in employment services or related fields.
• Experience coaching and developing staff to meet performance goals.
• Experience building partnerships with community and funding sources.
• Must maintain professional credentials as required by funding/regulators.
• Experience supporting individuals with disabilities or barriers to employment preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Lead and support employment service programs to help individuals achieve successful employment and independence.
• Develop and mentor team members through coaching, training, and performance management.
• Build relationships with referral sources, community partners, employers, and funding agencies.
• Oversee client services, referrals, team assignments, and program operations.
• Monitor outcomes, satisfaction, and program performance metrics.
• Coordinate recruitment, interviewing, and staffing; maintain personnel records.
• Ensure confidentiality and compliance with CARF standards and policies.
• Oversee billing, invoicing, payroll, and financial processes within service areas.
• Participate in strategic planning and identify opportunities for growth and funding.
• Represent the organization in networking, marketing, and advocacy activities.

Skills

Leadership

Team development

Relationship-building

Strategic thinking

Problem-solving

Communication

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Bachelor's degree for DD waiver services

Degree substitution permitted

Professional credentials documentation

Disability employment experience preferred

Tools

Microsoft Word

Excel

Internet-based applications

Job description

Job Description

Job Title: Supported Employment Manager

Location: Springfield, Missouri

Department: Employment Services

Employment Type: Full Time

Job Summary

Are you a passionate leader who enjoys developing teams, driving quality outcomes, building community partnerships, and helping individuals achieve meaningful employment and greater independence? The Supported Employment Manager role offers the opportunity to make a lasting impact while leading a dedicated, mission-driven team. Join our compassionate and collaborative organization where your leadership will directly influence client success, program growth, employee development, and community inclusion. This is an excellent opportunity for a motivated professional who excels at relationship-building, problem-solving, strategic thinking, and inspiring others to achieve exceptional outcomes.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities

• Lead and support employment service programs to help individuals achieve successful employment, independence, and quality-of-life outcomes.
• Develop and mentor team members through coaching, training, performance management, and ongoing professional development.
• Build and maintain strong relationships with referral sources, community partners, employers, stakeholders, and funding agencies.
• Oversee client services, referrals, team assignments, and program operations to ensure timely, effective service delivery.
• Monitor employment outcomes, placement rates, retention rates, client satisfaction, and program performance metrics.
• Conduct field observations, documentation reviews, quality management reviews, and performance evaluations to ensure service excellence.
• Coordinate recruitment activities, screen applicants, interview candidates, hire staff, and maintain personnel records.
• Manage employee scheduling, leave requests, staffing needs, and workforce planning activities.
• Ensure compliance with confidentiality requirements, CARF standards, contractual obligations, organizational policies, and best practices.
• Monitor client records and databases to ensure timely, accurate, and complete documentation.
• Oversee billing, reimbursement documentation, invoicing activities, payroll functions, and financial processes within assigned service areas.
• Track revenue and expenses while supporting the fiscal viability and growth of assigned programs.
• Participate in strategic planning initiatives and identify opportunities for service enhancement, expansion, and new funding sources.
• Represent the organization through networking, marketing, community outreach, and advocacy activities.
• Provide direct services and maintain a client caseload when needed to support operational and staffing needs.

Education, Experience, and/or Credential Qualifications

• High school diploma or equivalent required.
• Associate's degree or bachelor's degree in a related field such as Human Resources, Social Services, Business, or a similar discipline preferred.
• Two (2) or more years of leadership experience providing employment services, personnel supervision, social services, or other related professional experience preferred.
• Bachelor's degree required when serving in designated Developmental Disabilities waiver services requiring Professional Management functions.
• Relevant professional experience may be substituted for a bachelor's degree where permitted.
• Must maintain documentation of professional credentials as required by funding and regulatory agencies.
• Experience supporting individuals with disabilities and/or barriers to employment, education, or independent living preferred.

Additional Qualifications

• Current driver's license, acceptable driving record, and current automobile insurance required.
• Successful completion of background screening, including criminal history, driving record, abuse/neglect screening, and fingerprint check.
• Strong customer service and relationship-building skills.
• Advanced computer proficiency, including Microsoft Word, Excel, internet-based applications, and other electronic systems.
• Excellent verbal and written communication skills.
• Ability to present information, facilitate training, market services, and communicate effectively with diverse audiences.
• Ability to analyze performance data, monitor outcomes, and implement continuous improvement strategies.
• Knowledge of employment services, workforce development, personnel management, and community-based support programs.

Physical Requirements

• Perform sedentary work, including exerting up to 10 pounds of force occasionally to lift, carry, push, pull, or move objects.
• Sit for extended periods while performing administrative and computer-based work.
• Frequently use hands, fingers, and arms for typing, writing, and operating office equipment.
• Occasionally walk and stand while conducting meetings, observations, trainings, or other work-related activities.

Keywords: Supported Employment Manager, Employment Services, Program Management, Workforce Development, Vocational Services, Team Leadership, Human Services Management, Community Outreach, Staff Supervision, Employment Specialist

Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Firefly is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees