Support Technician (New Generation)

APS (Arizona Public Service); Phoenix (AZ); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Arizona Public Service is seeking a Support Technician to provide broad administrative and analytical support across multiple functions. The role emphasizes data handling, reporting, and technical assistance for department systems.

The position requires strong Word/Excel/PowerPoint skills, four years of advanced admin experience, and excellent communication abilities. APS operates in a hybrid model, combining remote and in-person work as needed.

Qualifications

• High school diploma or GED required.
• Four years experience in advanced administrative positions or equivalent.
• Experience with Word, Excel and PowerPoint.
• Knowledge of department practices and policies.
• Ability to analyze data and prepare reports.
• Strong written and oral communication.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Performs activities to support administration, coordination, analysis, communication, development, design, testing and implementation of department programs, plans and policies.
• Gathers, records, tracks and verifies data from multiple sources and provides information to others.
• Researches, analyzes and summarizes data to create reports, charts and presentations for management.
• Provides user support for department computer-based systems and maintains databases.
• Examines transactions for compliance with rules and regulations and discusses discrepancies.
• Troubleshoots problems with departmental office equipment and trains others in usage.
• Provides orientation or training to other administrative staff when needed.
• Coordinates event planning for department meetings, training sessions and conferences, including logistics and billing.

Skills

Data analysis

Advanced admin

Excel

PowerPoint

Report writing

Communication

Education

High School Diploma / GED

4+ years admin experience

Tools

Microsoft Office

Job description

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Summary

The Support Technician performs a wide range of advanced analytical, administrative and technical support activities for functional areas (i.e. Finance, Purchasing, Human Resources, etc.) or for specific project/business/technical unit. Assignments may involve work of a confidential nature and require knowledge of the practices and procedures of the function, business unit and company policies and programs. May act as liaison between customers / employees and department plans / programs. This position is primarily responsible for varied or specialized transactional duties related to a program or major functional area of the department.

Minimum Requirements

• High school graduate/GED
• Plus four (4) years experience in advanced administrative positions
• OR equivalent combination of education and experience.
• Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
• Knowledge in a specialized department function including department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department or function support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Major Accountabilities

1) Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies. Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials.
2) Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.
3) Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
4) Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
5) Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.
6) Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment.
7) Provides orientation, work direction or training to other administrative support positions in the department when necessary.
8) Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary. Monitors event progress and makes modifications/changes as appropriate. Reviews event bills for accuracy.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Hybrid:Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.