Support Tax Technologist

Avalara; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Avalara is seeking a Support Tax Technologist to bridge product vision with enterprise customer needs. You will apply deep tax technology, ERP integration knowledge, and advanced troubleshooting to maximize Avalara solutions.

You will collaborate with Product, Engineering and Support teams to define scalable integrations, guide post‑implementation success, and lead customer enablement programs across strategic partners and enterprise accounts.

Qualifications

• Minimum of 5 years in tax technology implementation, enterprise application support, ERP integrations, technical consulting, or technical support within the compliance automation industry.
• Experience supporting large enterprise customers and complex technical environments.
• Subject‑matter expertise in at least one major enterprise ERP platform.
• Experience supporting cloud‑based business applications and SaaS platforms.
• Experience with tax and compliance technology solutions: sales and use tax, VAT, exemptions, returns, and related compliance processes.
• Experience in accounting, tax operations, tax technology, or related compliance services.
• Experience assessing and mitigating risks related to sales and local tax (SALT) compliance.
• Experience supporting customer escalations, leading cross‑functional problem resolution efforts, and managing complex technical issues.

Responsibilities

• Engage enterprise customers to translate technical and compliance requirements into scalable integration solutions.
• Serve as subject‑matter expert for Avalara solutions and integrations.
• Translate tax requirements—including sales and use tax, VAT, exemptions, returns, e‑invoicing, and other compliance obligations—into configurable, scalable technology solutions.
• Provide support for Avalara enterprise ERP integrations and associated business workflows.
• Handle escalated customer issues and coordinate internal stakeholders to ensure timely resolution.
• Collaborate with customers to understand technical challenges, identify root causes, and implement long‑term solutions.
• Design and recommend scalable compliance architectures that embed compliance into operational systems.
• Deliver structured customer feedback to Product and Engineering, influencing product direction.
• Support post‑implementation hyper‑care and handoff activities with the Implementation Tax Technologist team.
• Lead customer‑facing training programs, webinars, and enablement sessions for enterprise customers and strategic partners.
• Drive internal enablement by evaluating recurring customer questions and conducting office hour sessions for the Global Support Organization.
• Develop and maintain best practices, technical documentation, integration guidance, and knowledge resources.

Skills

Tax technology

ERP integrations

Technical consulting

Troubleshooting

APIs & integration

Customer communication

Cross-functional collaboration

SaaS platforms

Education

Bachelor’s degree in Accounting, Finance, Information Technology, Computer Science, or a related field

Tools

APIs

Cloud platforms

Job description

Role Summary

The Support Tax Technologist serves as a strategic bridge between Avalara’s product vision and enterprise customers’ real‑world needs. This role combines deep tax technology expertise, enterprise ERP integration knowledge, and advanced troubleshooting capabilities to help customers maximize the value of Avalara solutions.

What You’ll Do

Work closely with large enterprise customers to understand technical and compliance requirements, translate tax and regulatory obligations into scalable, integrated solutions, and partner with Product, Engineering, and Support teams to shape product development. Provide expert guidance on Avalara’s platform, oversee post‑implementation customer success, and drive internal enablement through training and knowledge sharing.

Responsibilities

• Engage directly with enterprise customers and partners through the support case process to address integration challenges and compliance automation objectives.
• Serve as subject‑matter expert for Avalara solutions and integrations.
• Translate tax requirements—including sales and use tax, VAT, exemptions, returns, e‑invoicing, and other compliance obligations—into configurable, scalable technology solutions.
• Provide support for Avalara enterprise ERP integrations and associated business workflows.
• Handle escalated customer issues and critical support situations, leading root‑cause analysis, coordinating internal stakeholders, and ensuring timely resolution.
• Collaborate with customers to understand technical challenges, identify root causes, and implement comprehensive, long‑term solutions.
• Design and recommend scalable compliance architectures that embed compliance into operational systems.
• Deliver structured customer feedback to Product and Engineering teams, influencing product direction and solution development.
• Support post‑implementation hyper‑care and handoff activities in partnership with the Implementation Tax Technologist team.
• Lead customer‑facing training programs, webinars, and enablement sessions for enterprise customers and strategic partners.
• Drive internal enablement by evaluating recurring customer questions and conducting office hour sessions for the Global Support Organization.
• Develop and maintain best practices, technical documentation, integration guidance, and knowledge resources that improve organizational effectiveness.

12‑Month Success Signals

• Demonstrate expertise in at least one enterprise ERP platform and act as a recognized internal subject‑matter expert.
• Reduce recurring support issues through identification of systemic integration, configuration, and process challenges and by delivering long‑term solutions.
• Support seamless post‑implementation transitions and hyper‑care engagements, improving adoption and customer satisfaction.
• Deliver measurable improvements in customer adoption, platform utilization, and operational compliance outcomes.
• Influence product enhancements or process improvements through structured customer feedback.
• Conduct effective customer webinars, training sessions, and enablement programs, increasing customer knowledge and self‑service capabilities.
• Establish widely used internal office hour and coaching programs that improve support readiness and technical proficiency in ERP integration best practices.
• Contribute to scalable compliance strategies that help customers transition from traditional tax filing to embedded, automated compliance operations.

AI Expectations

Avalara is an AI‑first company. Employees are expected to leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in workflows, decision‑making, and products, requiring employees to embrace AI as an essential capability.

AI Bar Raiser Expectations

• Continuously evaluate emerging AI capabilities within enterprise ERP systems and recommend innovative applications that improve customer outcomes.
• Apply advanced AI expertise to enhance customer diagnostics, technical analysis, integration troubleshooting, and compliance solution recommendations.
• Use AI to accelerate root‑cause analysis, customer issue resolution, and knowledge creation while maintaining accuracy and compliance.
• Identify opportunities to use AI to improve customer enablement, training delivery, technical documentation, and operational efficiency.
• Quantify AI‑driven outcomes through measurable improvements in resolution speed, knowledge reuse, automation, customer satisfaction, and support effectiveness.
• Share AI best practices and coach peers on effective AI adoption.
• Ensure responsible AI usage, maintaining customer data security, compliance, and governance standards.

Qualifications

Education

Bachelor’s degree in Accounting, Finance, Information Technology, Computer Science, or a related field.

Experience

• Minimum of 5 years in tax technology implementation, enterprise application support, ERP integrations, technical consulting, or technical support within the compliance automation industry.
• Experience supporting large enterprise customers and complex technical environments.
• Subject‑matter expertise in at least one major enterprise ERP platform.
• Experience supporting cloud‑based business applications and SaaS platforms.
• Experience with tax and compliance technology solutions: sales and use tax, VAT, exemptions, returns, and related compliance processes.
• Experience in accounting, tax operations, tax technology, or related compliance services.
• Experience assessing and mitigating risks related to sales and local tax (SALT) compliance.
• Experience supporting customer escalations, leading cross‑functional problem resolution efforts, and managing complex technical issues.

Knowledge, Skills, and Abilities

• Deep understanding of Avalara solutions, compliance automation principles, and enterprise integration architectures.
• Strong knowledge of enterprise ERP systems, business process workflows, and integration best practices.
• Working knowledge of networking concepts, APIs, middleware technologies, and cloud‑based application ecosystems.
• Ability to quickly learn, configure, and support cloud‑based business platforms and financial system interactions.
• Ability to translate complex tax requirements into scalable, automated technology solutions.
• Strong analytical, troubleshooting, and root‑cause analysis skills.
• Excellent written and verbal communication skills with ability to communicate with technical, operational, tax, and executive stakeholders.
• Ability to influence cross‑functional teams and drive alignment across multiple organizations.
• Strong customer relationship management and consultative problem‑solving capabilities.
• Ability to manage multiple priorities while maintaining a high standard of customer service and technical excellence.

Benefits

In addition to a competitive compensation package, Avalara offers paid time off and paid parental leave. Employees may receive bonuses. Health and wellness benefits include private medical, life, and disability insurance. Avalara’s inclusive culture supports diversity, equity, and inclusion, with employee‑run resource groups and leadership sponsorship.

Equal Opportunity

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, U.S. Veteran status, or any other factor protected by law. Reasonable adjustments are available during the recruitment process upon request.