Support Supervisor

FashionUnited; Scottsdale, Northern (AZ, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Well-being benefits

Paid volunteer days

Job summary

Tory Burch, an American luxury lifestyle brand, seeks a Support Supervisor for our Scottsdale store. You’ll contribute to a transformational customer experience, support a high-energy team, and uphold front- and back-of-house operations.

The position offers a dynamic, fast-paced environment with opportunities for growth in a leading retail brand. You will join a purpose-led company with strong benefits, employee discounts, and programs that foster development and community involvement.

Qualifications

• 2 to 4 years experience in a high volume, customer-driven retail environment.
• Stock-related experience a plus.
• Open availability for a flexible schedule including overnights, evenings, holidays and weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead by example and support the team to deliver a transformational customer experience.
• Act as greeter, runner, cashier, answer phones and enforce policies.
• Pack/unpack shipments and organize the stock room to ensure product flow.
• Handle conflicts and opportunities to improve store performance.

Skills

Customer service

Retail ops

Team leadership

Communication

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
• We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made For You Because:

You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You’re also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus!

A Day In The Life:

The typical day is... atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you’ll be working with an amazing team of professionals who share your passion for excellence.

To Land This Role:

2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus

Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

Must be at least 18 years of age

Why You’ll Want to Join Our Team:

Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!

How We Work Together

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range

The compensation range for this position is 18.00 USD - 18.00 USD. Our offer will be based on your relevant experience and work location.