Support Staff II

Judson Center; Dearborn (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Judson Center in Dearborn, MI is seeking a Support Staff II for the Child Welfare – Building Community Partnerships program. The role provides general clerical and administrative support to the Director, Program Manager, and supervisors.

You will handle records, data entry, referrals, and correspondence, while coordinating with four counties and maintaining supplies. The position requires strong customer service, writing, and computer skills; a high school diploma; and a Michigan driver’s

Qualifications

• High school diploma or GED required; some college or business courses preferred.
• Excellent customer service and communication skills.
• Proficient in keyboarding, data entry, and MS Word/Outlook/Excel.

Responsibilities

• Maintain highly organized records of monthly program expenditures for each county.
• Compile and submit accurate monthly financial documents for the program.
• Input monthly data regarding referrals and case closures.
• Enter data from PFS surveys.
• Assist counties by increasing referrals via emails, letters, or calls to outside agencies.
• Maintain inventory of supplies and replace as necessary.
• Maintain notes of program meetings and resources.
• Assist Parent Partners by maintaining case file packets and distributing mail.
• Communicate clearly and supportively.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Typing

Writing

Multi-tasking

Cultural competence

Education

High school diploma or GED

Some college or business courses

Tools

Word

Outlook

Excel

Job description

Child Welfare – Building Community Partnerships

Job Title: Support Staff II

Reports To: Director

Status: Full Time

FLSA Status: Non-Exempt

Our Mission

To provide expert, comprehensive services that strengthen children, adults and families impacted by abuse and neglect, autism, developmental, behavioral and physical health challenges so they can achieve whole health, well-being and maximum potential.

General Acknowledgement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Summary

The BCP Support Staff provides general clerical duties, and administrative support to the Director, Program Manager, Supervisor’s, Parent Partner’s.

Primary Duties and Responsibilities

The primary responsibilities of the BCP Support Staff is to provide administrative services to four counties within the BCP program. Specific duties include

• Maintain highly organized records of monthly program expenditures for each county.
• Compile and submit accurate monthly financial documents on behalf of the program.
• Compile and input monthly data regarding referrals and case closures.
• Input data from PFS surveys.
• Assist each county in increasing referrals by sending emails, letters or phone calls to outside agencies to help meet program monthly target.
• Keep adequate inventory of supplies and replace as necessary.
• Maintain notes of program meetings and resources
• Assist Parent Partners by maintaining case file packets, creating cover sheets, distribute/deliver mail.
• Communicate in a clear and supportive manner.
• Perform other duties as assigned.

Job Qualifications

• Exceptional customer service and communication skills.
• Ability to perform reception functions include answering incoming calls, greeting visitors and monitoring guest flow.
• Good computer skills, with proficiency in keyboarding, data entry, and ability to use software including but not limited to Word, Outlook, and Excel.
• Ability to develop and maintain data tracking systems (e.g. Excel spreadsheets).
• Good writing skills, including comprehension, grammar, with ability to draft letters and other correspondence.
• Ability to multi-task
• Ability to provide culturally competent services shows sensitivity to the service population’s cultural and socioeconomic characteristics.

Core Competencies

• Customer Service – regularly respond to customers in a courteous and timely manner with focus on providing quality services.
• Job Knowledge – demonstrate mastery of basic principles, techniques, and skills related to job, consistently applying technical and procedural competence.
• Professionalism – consistently present a positive image of self and the agency, operating with integrity and credibility.
• Planning & Organization of Work – reliably demonstrate time management skills through advance planning in order to deliver high quality work product within deadlines.
• Relationship / Leadership – exhibit ability to develop cooperative relationships based on mutual respect and trust, treating others fairly, consistently listening, openly and actively encouraging others to express candid and differing views.
• Judgement & Problem Solving – show ability to review facts and information using sound judgment to arrive at the most effective solution and when appropriate seek supervisory assistance.
• Quality & Accuracy – consistently present work product that is thorough, accurate, and effective in accomplishing intended purpose of assignments.
• Initiative & Independence – demonstrate ability to effectively complete work tasks with minimal direction from supervisor and take initiative to increase effectiveness of work and that of the department.
• Reliability / Dependability – exhibit consistency in performance and reliably follows through on tasks and assigned responsibilities.
• Temperament – maintain emotional control, a positive perspective, and effectively respond to stress on the job.

Education, Certificates, Licenses, Registrations

• High school diploma or GED required; some college or business courses preferred.
• Valid Michigan Driver’s License, appropriate insurance and use of own vehicle.

Working Conditions

• Generally an office environment with a cubicle or reception area workstation
• Ability to travel and attend meetings at various locations may be required
• Some non-traditional hours such as evenings or weekends may be required

Physical requirements

• While performing the duties of this job, the employee is regularly required to, walk, stand, sit, communicate verbally and in writing, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Close vision requirements due to computer work.
• Regular, predictable attendance is required.

Direct reports

None

This description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities of a person so classified. The employee is expected to adhere to all company policies and perform other duties as assigned for the good of the consumers, the program, the department and the agency.